102 questions with Surface-related tags

Sort by: Updated
Updated Created Answers
0 answers

surface pro 7 screen flashing

Sometimes the screen flashes by changing the brightness very quickly (the videos show the problem). I can reproduce the problem by setting the brightness around 70 and running the Furmark. I also upload this video. The Surface Pro still has a warranty,…

Surface | Surface Pro | Display and screen
asked 2024-01-11T04:26:49+00:00
Anonymous
0 answers

Surface Pro 9 - SQ3, SSL VPN cutoff after recent update

We have Surface Pro 9 - SQ3/16/512, connect wifi and than use SSL VPN to connect to remote office. It was working till recent update. VPN connected then cut off. Guess when VPN connected, the wifi auto disabled duel to network swith, please help to…

Surface | Surface Pro | Network
asked 2023-12-06T05:16:48+00:00
Anonymous
0 answers

Surface Laptop on Restart hangs

I have several Surface laptops and Surface pros at work. For about a month now they are getting stuck during restarting. I have to force power off to get it to function again. Also at times the Bluetooth mouse stops working and I have to reboot to get …

Surface | Surface Laptop | Power and battery
asked 2019-10-11T13:45:50+00:00
Anonymous
0 answers

Microsoft Surface 2017/5

Hi, I have issues connecting my Surface to an external monitor. This is the monitor in question: https://www.amazon.co.uk/gp/product/B08ZZ17DZQ/ref=ppx_yo_dt_b_asin_title_o07_s00?ie=UTF8&psc=1 I have already connected my Surface to other monitors…

Surface | Surface Pro | Display and screen
asked 2022-09-27T09:06:04+00:00
Anonymous
0 answers

P2V Surface Book - VMWare standalone converter

Folks, We have a Surface Book that we want to P2V. We have attempted to P2V the device only to have it complete the conversion and then go into a "Automatic Repair" loop. I have tried disabling the Secure Boot and it did not make any…

Surface | Surface Book | Install and update
asked 2018-04-12T23:10:19+00:00
Anonymous
0 answers

Battery dies quickly and also malfunctions without power supply

If computer not plugged in battery source doesn’t start properly. Loses power quicker I just want to see where I can repair it. Where to take it because Microsoft has not been helpful at all

Surface | Surface Book | Power and battery
asked 2025-01-01T18:11:54+00:00
Anonymous
0 answers

Surface Studio No detected camera, wifi, or bluetooth

Hi, I recently bought a refurbished Surface Studio AIO. When I booted it up, the computer showed it did not detect an integrated webcam, wifi, or bluetooth. The devices are not event listed in device manager anywhere. Also when I booted into UFEI to…

Surface | Surface Studio | Sound and camera
asked 2022-03-31T01:29:48+00:00
Anonymous
0 answers

Surface Duo Bumper Discussion

I put the bumper on yesterday.  Pros -  I can close-open the Duo.  When not in use, I can fold it into phone mode and place it on a table and not worry about scratching the screen. -  It is gripper in phone mode. Cons -  It doesn't bridge the power port…

Surface | Surface Duo | Display and screen
asked 2020-09-20T16:17:42+00:00
Anonymous
0 answers

Surface Book 2 Replacement has Scratches, Signs of Various Usage and Overheats for No Reason. HELP!

I initially bought my product from John Lewis (JL) and was told to book in my Surface Book 2 in for a replacement via JL. The screen would not detach and have a life of its own and so went through the procedures. I was never delivered a fully working…

Surface | Surface Book | Display and screen
asked 2020-08-02T06:22:38+00:00
Anonymous
0 answers

Surface Pro beep sound

My Surface Pro has recently, (last couple of days) been making sporadic beeping sounds. No idea why, does anybody know what it's trying to tell me?

Surface | Surface Pro | Install and update
asked 2013-02-24T20:13:39+00:00
Anonymous
0 answers

Surface Pro 7 recovery image and license do not match

I have just restored a Surface Pro 7 that I use for work from the recovery image, due to a number of external devices (including a Surface Pen) not functioning properly. The image that I have downloaded is Windows 10 Pro 21H2 (I don't recall what…

Surface | Surface Pro | Install and update
asked 2022-09-17T17:09:05+00:00
Anonymous
0 answers

Surface Book 15 inch case

Sooo...I have surface book 15 inch and I want a case for it but all I have is that one hardshell that's just plastic so it doesn't feel very safe. I think I will have to DIY something. Bc the leather case with the flap isn't designed well and the…

Surface | Surface Book | Power and battery
asked 2021-01-17T06:48:48+00:00
Anonymous
0 answers

Surface Aggregator update continually requiring reboot

A few days ago I started getting a notification saying " your computer needs to be restarted in order to finish setting up device : surface system aggregator". I have restarted 5 times now and windows is still asking for reboots.  How can…

Surface | Surface Pro | Install and update
asked 2017-05-13T06:55:48+00:00
Anonymous
0 answers

My Phone app on my Surface Pro 7.

How can I get My Phone app on my Surface laptop to use my audio on the PC when making calls? Right now I can dial out  from my Surface and then I have to use my phone to talk and listen.

Surface | Surface Pro | Sound and camera
asked 2020-02-07T22:56:08+00:00
Anonymous
0 answers

I tried the suggestions on how to send a word document to an email and failed, is there a way I can connect with a support tech via email or in person?

I've tried all the steps suggested to correct the problem and none of them worked. I used to send word documents to an email address and now it does not send. When I click on the send bottom, it just keeps going around and around and eventually I get a…

Surface | Surface Pro | Install and update
asked 2024-07-10T00:44:09+00:00
Anonymous
0 answers

Excessive battery drain in sleep mode

Hello, I have a problem with my Microsoft Surface Pro 7 running on Windows 10 Home when closing the lid (putting it in sleep mode, not hibernation). The problem seems to mainly appear after having it connected to an HDMI device/beamer. The laptop…

Surface | Surface Pro | Power and battery
asked 2021-08-26T15:45:17+00:00
Anonymous
0 answers

Laptop order keeps getting cancelled.

I have attempted to purchase the new Microsoft Surface Laptop but the order keeps getting cancelled after I purchase it. After picking the spec for the laptop, I buy it and the money leaves my account and I am given an estimated delivery time. A few days…

Surface | Surface Laptop | Safety and security
asked 2024-09-27T00:28:14+00:00
Anonymous
0 answers

Surface Windows RT 8.1 PDF Reader

Hi Can I install a pdf reader app on my Surface Windows RT 8.1? Thanks

Surface | Other
asked 2020-01-29T03:15:52+00:00
Anonymous
0 answers

Surface Laptop Disk Issue

Hello Everyone, I've a users Surface Laptop 2 which when switched on says boot not found I tried these steps from the support…

Surface | Surface Laptop | Performance and maintenance
asked 2022-05-11T01:37:47+00:00
Anonymous
0 answers

Microsoft Service Center

hi everyone! i am new on surface laptop and found an issue regarding my surface laptops backlit keyboard and fan. i am deciding to bring it to the service center because i still have until tomorrow for the warranty. but upon checking online there is no…

Surface | Surface Laptop | Performance and maintenance
asked 2021-07-25T04:12:57+00:00
Anonymous