2,363 questions
2 answers
THIS IS OLD TERRITORY-NEEDLESS UPDATES RESULTING in LOSS OF PRODUCTIVITY
THREE QUESTIONS -- FIRST IS I NEED TO KNOW WHO IS RESPONSIBLE FOR THE NEEDLESS UPDATES AND THE SHUTTING DOWN OF MY COMPUTER THAT IS LEFT ON OVERNIGHT TO PREVENT THE LOSS OF 90 HOURS OF ART WORK -SLATED FOR AN EXHIBIT IN PARIS IN OCTOBER. THIS IS OLD…
Surface | Surface Pro | Performance and maintenance
asked
2026-09-13T14:58:32.4233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 92%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECR%3C/text%3E%3C/svg%3E)
carlos ramos
0
Reputation points
answered
2026-09-13T15:35:51.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(211.20000000000002, 61%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBS%3C/text%3E%3C/svg%3E)
Bruce (SqlWork.com)
85,281
Reputation points
1 answer
help with resetting multiple surface go 2 devices without knowing administrative work/school acct. credentials due to sudden mass termination of I.T. dpt.
Recently I have been tasked with above mentioned task by my frantically desperate supervisor due to sensitive information being leaked through/by I.T. dept. If we cannot recover these units without previous admin work/school cred. we will stand to…
Surface | Surface Go | Safety and security
97 questions
asked
2026-09-05T19:38:39.2+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 35%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jodiwan Kenobi
0
Reputation points
commented
2026-09-13T14:58:36.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
12,555
Reputation points Microsoft External Staff
Moderator
1 answer
How to fix surface book 2 restar loop
My Surface Book 2 just displays the logo on the screen and then restarts, repeating the process over and over.
Surface | Surface Book | Power and battery
985 questions
asked
2026-09-13T12:13:52.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 93%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPN%3C/text%3E%3C/svg%3E)
Phương Trung
0
Reputation points
answered
2026-09-13T12:14:04.8433333+00:00
AI answer
4 answers
I cannot connect to a multipurpose printer to my Surface Pro on ARM64
I purchased a new MS Surface Pro with Snapdragon Elite processor. After connecting to my Brother Multipurpose printer / scanner I am able to use the printer but not the scanner. I have found no information of a remedy, Nor can I find a printer…
Surface | Surface Pro | Performance and maintenance
2,363 questions
asked
2025-07-08T01:01:46.64+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 53%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
William Johnson
0
Reputation points
answered
2026-09-13T03:39:07.98+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 12%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
escape75
0
Reputation points
3 answers
How do i connect the keyboard with swindows urface
How do i connect the keyboard with swindows urface
Surface | Accessories | Surface mice and keyboards
712 questions
asked
2026-06-13T22:29:16.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 48%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Nathalie Schegg
0
Reputation points
answered
2026-09-12T18:38:14.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 54%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESB%3C/text%3E%3C/svg%3E)
Soerin Bachoe
0
Reputation points
2 answers
My camera does not work consistently for facial recognition when signing in.
I have a surface pro 8. I use the facial recognition for sign in. The camera does not work consistently. Sometimes it does not see me even though the light comes on indicating that the camera is working. Is there something wrong with the computer?
Surface | Surface Pro | Sound and camera
715 questions
asked
2026-09-08T15:49:02.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 71%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Robert Dupper
0
Reputation points
commented
2026-09-12T08:49:10.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,745
Reputation points Microsoft External Staff
Moderator
3 answers
Connect my new bluetooth mouse
I recent replaced my Surface 9 Modern Mobile Mouse due to inability to get the scroll wheel to operate correctly (likely due to dirt on the internal contacts which I was unable to remove). The new mouse won't connect to the Surface 9. Initially it…
Surface | Accessories | Surface mice and keyboards
712 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 37%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
2 answers
How to Fix Microsoft Type Cover Connection Issues
I have the Surface Pro 8 and after a recent software update, it seems that the type cover stopped working within the Windows OS. I did all the troubleshooting posted on the Microsoft website including cleaning the prongs, deleting the driver from Device…
Surface | Accessories | Surface Type Cover
498 questions
asked
2026-09-10T15:19:14.63+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 53%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Anisha Das
0
Reputation points
commented
2026-09-12T08:47:25.4266667+00:00
Clary-N
15,745
Reputation points Microsoft External Staff
Moderator
3 answers
Bluetooth Pairing
I cannot pair my microsoft mouse with my new surface pro with windows 11
Surface | Accessories | Surface mice and keyboards
712 questions
asked
2026-09-10T19:00:35.3666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 28.000000000000004%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERT%3C/text%3E%3C/svg%3E)
Ron Trowbridge
0
Reputation points
commented
2026-09-12T08:46:32.45+00:00
Clary-N
15,745
Reputation points Microsoft External Staff
Moderator
1 answer
I have a Surface Labtop and I have a mechanical issue with my labtop. It is stopping me from retrieving my files. It is requiring me to have my 48 digit BIT LOCK key. Who can assist?
I have a Microsoft Surface Laptop. Recently my laptop was damaged and I need to retrieve my files. In my attempt to do so, I'm being prompted to provide my 48 digit Bit Lock key. I do not have this key. I do have the KEY ID for my laptop. Can you direct…
Surface | Surface Laptop | Safety and security
331 questions
asked
2026-09-11T20:15:11.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 61%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMG%3C/text%3E%3C/svg%3E)
Mike Georgia
0
Reputation points
edited an answer
2026-09-12T06:34:44.5533333+00:00
Clary-N
15,745
Reputation points Microsoft External Staff
Moderator
1 answer
cancel my complete subscription
Hi there I bought a surface pro tablet with the complete subscription . But after finding out it doesn't include the other items in the bundle (keyboard, mouse), I want to cancel. But when I call your Canadian number it tells me to go to…
Surface | Surface Pro | Safety and security
745 questions
asked
2026-09-11T20:12:52.53+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 30%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mehran Malek
0
Reputation points
commented
2026-09-12T02:39:32.03+00:00
Mehran Malek
0
Reputation points
2 answers
my 2025 Surface Laptop for Business has a hard disk failure
Purchase (2) Surface Laptop for Business 6 on Aug 6, 2025, one of the computers will not turn on it cant find the disk drive. What is the warranty for this?
Surface | Surface Laptop | Install and update
894 questions
asked
2026-09-11T15:40:11.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 73%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Carla Campbell
0
Reputation points
answered
2026-09-12T01:07:28.8033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,271
Reputation points MVP
Volunteer Moderator
2 answers
Surface laptop 7 USB-C port capabilities
Which of the two USB-C ports on the left side of my Microsoft Surface laptop 7, or is it both, have the ability to charge an external device?
Surface | Surface Laptop | USB-C
179 questions
asked
2026-09-11T15:36:49.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(304, 21%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETF%3C/text%3E%3C/svg%3E)
Tom Festle
0
Reputation points
answered
2026-09-12T00:57:42.2866667+00:00
S.Sengupta
32,271
Reputation points MVP
Volunteer Moderator
2 answers
Surface pro 11 warranty and repair
I sent my nearly new surface pro 11 for a repair last month and my status on the order has been unchanged since delivery on 08/15. I have no idea where the device is or the actual status of the repair and I have been unable to speak to anyone. Does…
Surface | Other
1,464 questions
asked
2026-09-11T14:18:11.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 45%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPA%3C/text%3E%3C/svg%3E)
Patrick Adamson
0
Reputation points
edited an answer
2026-09-11T20:10:55.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 7.000000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHC%3C/text%3E%3C/svg%3E)
Haytham-C
5,290
Reputation points Microsoft External Staff
Moderator
3 answers
Compatibility Inquiry Regarding Surface Pro 12 (Snapdragon ARM64) for Enterprise Deployment
Dear Microsoft Support Team, We are currently evaluating the Surface Pro 12 (Snapdragon ARM64 platform) for deployment within our organization and would appreciate your guidance regarding enterprise compatibility. Our environment includes the following…
Surface | Surface Laptop | Install and update
894 questions
asked
2026-06-14T05:24:59.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 31%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESH%3C/text%3E%3C/svg%3E)
Shusoma Haque Shamma
0
Reputation points
answered
2026-09-11T11:26:35.7433333+00:00
S.Sengupta
32,271
Reputation points MVP
Volunteer Moderator
2 answers
Audio in my Surface 7 / Snapdragon stopped working
The Audio in my Surface 7 / Snapdragon stopped working. I am unable to hear audio, I tried running the audio troubleshooter and made sure that I have all the updates. Any ideas? Thank you in advance Hristos
Surface | Surface Laptop | Sound and camera
272 questions
asked
2026-08-31T17:35:33.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 34%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Hristos Karangunis
0
Reputation points
answered
2026-09-11T10:45:30.75+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 91%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Idham Zulhendy
0
Reputation points
3 answers
how do i get my wireless mouse connected
i have a new laptop and i cant get my mouse to connect
Surface | Accessories | Surface mice and keyboards
712 questions
asked
2026-09-09T15:10:17.3566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 82%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECB%3C/text%3E%3C/svg%3E)
Charlene Bullard
0
Reputation points
answered
2026-09-11T10:38:54.9166667+00:00
Idham Zulhendy
0
Reputation points
3 answers
Surface Pro 6 is showing “Couldn't find a bootable operating system
Dear Microsoft Support Team, I am facing a boot issue with a Microsoft Surface Pro 6. The device is showing the following error: “Couldn't find a bootable operating system.” I have performed some non-destructive checks: Windows Boot Manager and…
Surface | Surface Pro | Install and update
3,407 questions
asked
2026-09-10T18:32:25.27+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(300.8, 22%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESP%3C/text%3E%3C/svg%3E)
Shivam Prajapati
0
Reputation points
commented
2026-09-11T06:51:36.0633333+00:00
Shivam Prajapati
0
Reputation points
2 answers
Black screen on boot, System32 repair error (SrtTrail.txt), and BitLocker prompt on Surface Laptop 3
am experiencing severe booting and system stability issues with my Surface Laptop 3. Below is a detailed breakdown of the problem: 1. Primary Boot & Display Issue (Standalone Laptop) Upon turning on the laptop, the Surface logo appears normally,…
Surface | Surface Laptop | Display and screen
1,226 questions
asked
2026-09-11T00:31:21.9766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(179.20000000000002, 11%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Fadwa
0
Reputation points
answered
2026-09-11T01:28:49.9933333+00:00
S.Sengupta
32,271
Reputation points MVP
Volunteer Moderator
2 answers
Why is my Surface not charging despite reporting that it is charging?
Today I watched as my Surface drained all the way down to 6%, all while connected to the charging cable it came with. The charging cable was plugged in securely and the magnetic connector had its LED light up, which I believe indicates that it's…
Surface | Surface Pro | Power and battery
2,495 questions
asked
2026-09-06T03:38:20.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 87%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKS%3C/text%3E%3C/svg%3E)
Kimberly Sangwin-Remesnik
0
Reputation points
commented
2026-09-10T08:28:41.6+00:00
Clary-N
15,745
Reputation points Microsoft External Staff
Moderator