2,375 questions
1 answer
Surface Pro 11: Display driver update (31.0.137.0) causes Code 43 on Qualcomm Adreno X1-85 GPU
Hi, I am experiencing a persistent graphics driver issue on my Surface Pro 11 (Snapdragon X Elite/Plus). Issue Description: Updating the GPU driver to the latest official version (31.0.137.0, dated Aug 2026) via the official Surface MSI driver package…
Surface | Surface Pro | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 8%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOO%3C/text%3E%3C/svg%3E)
1 answer
Surface Pro 11th Edition - Rotation Lock option missing in settings, Windows Hello not available
I got this tablet around late august 2025, and ran into some issues about new years 2026. Suddenly, Windows Hello stopped prompting when unlocking the device. No big deal, but a bit inconvenient. Then, rotation lock just stopped apprearing in my action…
Surface | Surface Pro | Display and screen
3,615 questions
asked
2026-10-07T19:30:47.5466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 96%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jacob Graham
0
Reputation points
answered
2026-10-07T19:31:02.7766667+00:00
AI answer
2 answers
My Model 1625 Charger is not fully charging my laptop
I purchased a Surface 7th Edition laptop in late June. It has worked fine until today. When I signed into the unit it was only charged to 88% and a message at the bottom right of the screen said to use a high-capacity charger. I swapped out the Model…
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-10-05T16:26:59.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 72%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Ken Cusick
20
Reputation points
commented
2026-10-07T16:41:02.6433333+00:00
Ken Cusick
20
Reputation points
0 answers
Surface Pro 12inch Slim pen 2 leaving dots on screen
I am a digital illustrator by trade and I need my brand new surface pen and brand new 12 inch surface to work, however when i lift my pen up and down towards the screen inbetween drawing lines, it leaves a mark of ink blob on the screen, without touching…
Surface | Accessories | Surface Pen
823 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 99%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
1 answer
Phase 1 Initialization failed
Microsoft - Surface Laptop 6 - straight out of the box. Receiving a blue screen with stop code: Phase1 Initialization failed. I've turned off, unplugged, plugged back in and still receiving same code.
Surface | Surface Laptop | Install and update
903 questions
asked
2026-10-07T16:11:09.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 61%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SF
0
Reputation points
answered
2026-10-07T16:11:23.86+00:00
AI answer
1 answer
Windows Hello Face Recognition stopped working – HelloFace driver error
Hello Microsoft Support, I am having an issue with Windows Hello Face Recognition on my Microsoft Surface Laptop 3 (Intel) running Windows 11. Windows Hello Face Recognition has stopped working and I am unable to use facial recognition to sign in to…
Surface | Surface Laptop | Sound and camera
275 questions
asked
2026-10-07T09:30:36.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 76%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Akrom Mo'ydinov
0
Reputation points
answered
2026-10-07T14:12:58.08+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
28,995
Reputation points Microsoft External Staff
Moderator
2 answers
Microsoft mus falder af
MIn Microsoft mus holder op med at virke. Der er batterier ;-)
Surface | Accessories | Surface mice and keyboards
717 questions
asked
2026-10-06T08:58:50.3133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 92%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBT%3C/text%3E%3C/svg%3E)
Bjarne Thostrup
0
Reputation points
commented
2026-10-07T12:40:18.5266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 26%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVT%3C/text%3E%3C/svg%3E)
Vikki-T
11,870
Reputation points Microsoft External Staff
Moderator
1 answer
Very slow response despite excellent configuration
Very slow response despite excellent configuration
Surface | Surface Laptop | Performance and maintenance
1,334 questions
asked
2026-10-07T07:34:04.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(166.4, 49%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anil Pakale
0
Reputation points
answered
2026-10-07T12:12:31.1533333+00:00
Vikki-T
11,870
Reputation points Microsoft External Staff
Moderator
10 answers
Microsoft Surface Pro 6 battery swelling
Microsoft Surface Pro 6 battery is swelling, bowing the glass screen. Please advise. Thank you.
Surface | Surface Pro | Power and battery
2,498 questions
asked
2026-07-10T18:20:18.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KJ
0
Reputation points
answered
2026-10-07T11:55:33.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 33%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDO%3C/text%3E%3C/svg%3E)
Dag Olav Hødnebø
0
Reputation points
1 answer
Facial recognition not working - camera not working in Camera app either
Camera for facial recognition is not working on login. I tried the camera app to trouble shoot but the camera does not work with the camera app either. The white camera light sometimes goes on but nothing on screen changes, and login/facial recognition…
Surface | Surface Pro | Sound and camera
721 questions
asked
2026-10-07T11:25:13.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 42%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKF%3C/text%3E%3C/svg%3E)
Kate Farmer
0
Reputation points
answered
2026-10-07T11:25:32.3066667+00:00
AI answer
1 answer
Quiero interponer una reclamación
Quiero interponer una reclamación porque no me han hecho ni puñetero caso a una incidencia que he interpuesto en relación a un teclado de Surface en garantía que ha dejado de funcionar y que está defectuoso.
Surface | Accessories | Surface mice and keyboards
717 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 44%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELP%3C/text%3E%3C/svg%3E)
1 answer
Extending Surface Pro 9 support for another year
Hello, I've joined a local Consultant team and one of our clients has multiple Surface Pro 9's with extended warranty that expires March of 2027. Is it possible to extend that another year? For context their standard warranty expired march 2024. if so…
Surface | Surface Pro | Performance and maintenance
2,375 questions
asked
2026-10-06T01:48:31.2666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 78%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYT%3C/text%3E%3C/svg%3E)
yesayi tolmoyan
0
Reputation points
commented
2026-10-07T10:26:06.04+00:00
Vikki-T
11,870
Reputation points Microsoft External Staff
Moderator
2 answers
"system and reserve" is using half of my storage! please help!
Hi, I would like any help with sorting my storage. I have done all the recommended cleanup tools, and I'm not super tech-savvy, but it doesn't make sense that "system and reserve" is using half of my storage! Any help would be appreciated, as I…
Surface | Surface Pro | Performance and maintenance
2,375 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 18%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
My new Surface Laptop will not charge with the power cable supplied
But it will charge from my battery back so there must be something wrong with either the supplied plug or the actual cable. What to do please?
Surface | Surface Laptop | Power and battery
1,022 questions
asked
2026-10-06T06:37:34.99+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 98%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETA%3C/text%3E%3C/svg%3E)
Trevene Adams
0
Reputation points
commented
2026-10-07T10:20:23.7766667+00:00
Vikki-T
11,870
Reputation points Microsoft External Staff
Moderator
2 answers
Surface laptop 7 arm processor is restarting every 30 mins
I am using surface laptop 7 arm processor with snapdragon. The laptop had an issue and was replaced during warranty and now warranty is gone. There is an issue going on in my laptop and it is restarting very frequently with this message "Device…
Surface | Surface Laptop | Performance and maintenance
1,334 questions
asked
2026-10-04T16:04:40.3+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 82%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Anishkumar Sargunakumar
0
Reputation points
edited an answer
2026-10-07T10:05:36.4966667+00:00
Lychee-Ng
28,995
Reputation points Microsoft External Staff
Moderator
1 answer
Surface Pro 11 (ARM64) - Windows Hello camera only works right after restart
I am using a Surface Pro 11 (Snapdragon X plus / ARM64) and have been experiencing a persistent Windows Hello Facial Recognition issue for nearly a year. Issue Summary: Windows Hello facial recognition works flawlessly right after a fresh…
Surface | Surface Pro | Sound and camera
721 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 46%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 39%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKH%3C/text%3E%3C/svg%3E)
2 answers
MICROSOFT DEVICES SHOW LOCATION DISABLED ON FIND MY....NEED HELP TO RECTIFY
i have a few Microsoft surface laptops within my family network including my device. i have tried to utilize the find my device prompt but it keeps showing up as location disabled. i have tried multiple trouble shooting procedures including updating my…
Surface | Surface Laptop | Safety and security
336 questions
asked
2026-09-30T15:12:49.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 28.000000000000004%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
Mo Mijindadi
0
Reputation points
commented
2026-10-07T08:45:47.38+00:00
Mo Mijindadi
0
Reputation points
1 answer
OS on my surface 3
how to upgrade my OS on my surface laptop. I can not get another upgrade with out the OS being upgraded first.
Surface | Surface Laptop | Install and update
903 questions
asked
2026-10-07T07:37:12.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(294.40000000000003, 79%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
steven divine
0
Reputation points
answered
2026-10-07T07:37:24.81+00:00
AI answer
2 answers
Surface Pro 8 signature cover keyboard not working
Hi, I'm hoping someone can help me with this issue. My Surface Pro 8's keyboard has stopped working - I'm trying to remember if it either right after the most recent firmware update that I got, or if I got a day or so of use before the keyboard/touchpad…
Surface | Accessories | Surface Type Cover
503 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 60%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENM%3C/text%3E%3C/svg%3E)
0 answers
Is there a formal complaints scheme or regulatory body which hears complaints against Microsoft
I bought a Surface 7 in Feb costing £1549 expecting it to be top line and fast. From inception it has shown many errors and problems. Unfortunately, I did not get around to following these up with MSFT until 6 months or so had passed, because I was…
Surface | Other
1,475 questions
asked
2026-10-06T09:14:01.11+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 26%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAC%3C/text%3E%3C/svg%3E)
amanda chumas
0
Reputation points
edited the question
2026-10-06T09:38:02.86+00:00
Gérard Oomens
132.7K
Reputation points
Volunteer Moderator