1,266 questions
3 answers
One of the answers was accepted by the question author.
my laptop keyboard has stopped working
hi I was trying to instal a bluetooth keyboard when just in some of the settings my actual windows keyboard that is attached to my laptop has stopped working It's not typing at all and I'm needing to use the the screen keyboard like in tablet mode or…
Surface | Surface Laptop | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
1 answer
error code 0xA00F4250<PhotoCaptureStartFailed>
when trying to take a picture with the front camera i get an error code. it is a Surface Pro front camera. error code 0xA00F4250<PhotoCaptureStartFailed>
Surface | Surface Pro | Sound and camera
693 questions
asked 2026-03-07T18:50:54.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 94%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMW%3C/text%3E%3C/svg%3E)
Michael W
0
Reputation points
answered 2026-03-07T18:51:04.9733333+00:00
Q&A Assist
1 answer
Edge won’t charge or power on
My Edge won’t charge or power on. It was in it’s sealed case so there should be no issues with dirt or humidity.
Surface | Surface Go | Power and battery
258 questions
asked 2026-03-07T18:12:51.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 50%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
tracy guess
0
Reputation points
answered 2026-03-07T18:13:03.87+00:00
Q&A Assist
1 answer
Microsoft Surface Pro 8: Serial Hub Driver Code 10 Even After Re-Imaging the Device
Following a recent update, I started getting a Code 10 on the Serial Hub driver on my Surface Pro 8. Current symptoms (beyond the error code) Keyboard cover works in BIOS but not in Windows No battery information on the task bar, and computer will…
Surface | Surface Pro | Performance and maintenance
2,285 questions
asked 2026-03-07T14:34:50.9433333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(44.800000000000004, 64%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Mullen
0
Reputation points
answered 2026-03-07T14:35:05.0033333+00:00
Q&A Assist
2 answers
Damaged the Laptop when it was sent for Diagnosis and repair as needed. How to file a complaint
I contact the Microsoft Support services regarding an issue with the USB port. The remote service to resolve the issue did not help. A service ticket was created to ship it to the service center in Texas. Upon receiving the device after service, it…
Surface | Surface Laptop | Performance and maintenance
1,266 questions
asked 2026-03-07T01:47:07.9633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 59%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
RAJA
0
Reputation points
answered 2026-03-07T13:42:54.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,246
Reputation points MVP
Volunteer Moderator
2 answers
When will the Microsoft Surface 2 Studio be restocked in America?
I get to be available in America this month and I wanted to buy the Surface 2 Studio before I leave. I would like to know how soon it will stock up?
Surface | Surface Studio | Performance and maintenance
asked 2026-03-07T12:31:55.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 57.00000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDA%3C/text%3E%3C/svg%3E)
Daisie Agnes
0
Reputation points
answered 2026-03-07T13:05:06.88+00:00
S.Sengupta
29,246
Reputation points MVP
Volunteer Moderator
2 answers
Bluetooth disappears when there's an update
Every time a new Windows update is available, my Bluetooth completely disappears and cannot be enabled in any way. The only solution is installing the update and restarting the device. Since updates are very frequent and I rely on Bluetooth, this issue…
Surface | Surface Go | Install and update
394 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 69%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EV%3C/text%3E%3C/svg%3E)
2 answers
Surface Pro 11 stuck on lock screen
My surface pro did a reset yesterday and now it is stuck on the lock screen, the keyboard buttons don’t do anything and the touch screen isn’t working.
Surface | Surface Pro | Display and screen
3,560 questions
asked 2026-03-05T16:09:05.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 16%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Johnelle G
10
Reputation points
commented 2026-03-07T08:03:05.42+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
8,760
Reputation points Microsoft External Staff
Moderator
2 answers
keyboard issue
some of the keyboard letters are interchanged. This is on the microsoft surface laptop bought recently.
Surface | Surface Laptop | Performance and maintenance
1,266 questions
asked 2026-03-05T12:39:00.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 40%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
srikanth aluru
0
Reputation points
commented 2026-03-07T08:02:43.3766667+00:00
Clary-N
8,760
Reputation points Microsoft External Staff
Moderator
2 answers
surface pro 8 won’t start
blue screen with bit locker comes up computer otherwise won’t start i have done all the recommended stuff from the chat and want to speak to a human
Surface | Surface Pro | Performance and maintenance
2,285 questions
asked 2026-03-06T20:50:12.12+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 16%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESG%3C/text%3E%3C/svg%3E)
shari gabriel
0
Reputation points
answered 2026-03-07T00:06:57.2866667+00:00
S.Sengupta
29,246
Reputation points MVP
Volunteer Moderator
2 answers
Probleme mit integrierter Kamera
ich bekomme keine zugriff auf die eingebaute Kameras Bios, Update, Treiber als ok Kamera wir nicht erkannt warum, kann man feststellen, ob überhaupt eine Kamera verbaut ist? (sowohl mit der Back Kamera als auch der Front Kamera und der Infarrot) mfg JH
Surface | Surface Book | Sound and camera
137 questions
asked 2026-03-06T22:20:12.7+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 18%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJR%3C/text%3E%3C/svg%3E)
Jürgen Hake
0
Reputation points
answered 2026-03-06T23:54:11.8533333+00:00
S.Sengupta
29,246
Reputation points MVP
Volunteer Moderator
2 answers
How to file share to surface pro 11 from Mac OS X Lion
turned on sharing from mac. when attempting to access from Windows, get error message 0x80004005. I am trying to pull old photos from my macbook to my surface pro.
Surface | Surface Pro | Network
909 questions
asked 2026-03-06T23:02:53.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(12.8, 67%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
Ie Atass
0
Reputation points
answered 2026-03-06T23:45:52.1233333+00:00
S.Sengupta
29,246
Reputation points MVP
Volunteer Moderator
3 answers
MS Surface 13in first Ed with Snapdragon keyboard intermittently freezes
MS Surface 13in first Ed with Snapdragon keyboard and mouse intermittently freezes. I took the first laptop back and explained the problem, and they kindly gave me a new laptop, but the problem has persisted. This issue continues to occur over multiple…
Surface | Surface Laptop | Performance and maintenance
1,266 questions
asked 2025-10-21T21:43:23.87+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 12%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex Langdon-Jones
10
Reputation points
commented 2026-03-06T17:43:18.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 97%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJZ%3C/text%3E%3C/svg%3E)
Jodi Zandel
0
Reputation points
1 answer
surface serial hub driver code 10
device cannot start (code 10) status_device_power_failure hi! I need help how to fix this. I think i've tried everything already but nothing works.
Surface | Other
1,381 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
8 answers
How do I restore the BIOS SKU identification in Surface Pro 9
I cannot run Surface Diagnostic Toolkit because it does not recognize my Surface Pro 9 as a Surface device. I cannot install the driver package from Microsoft for the same reason. And I have gotten conflicting information on what to do about…
Surface | Surface Pro | Performance and maintenance
2,285 questions
asked 2025-09-09T02:32:01.3233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 55.00000000000001%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJG%3C/text%3E%3C/svg%3E)
Jay Gourley
106
Reputation points
answered 2026-03-06T13:37:46.61+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 48%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJD%3C/text%3E%3C/svg%3E)
Joe D
0
Reputation points
3 answers
Troubleshoot camera
The camera on my laptop is not working it says that it's either blocked or there's a button on the keyboard to push to make the camera work again but I don't know how to do that so I need help getting my camera working
Surface | Surface Laptop | Sound and camera
251 questions
asked 2026-03-01T09:03:17.6966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 49%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWJ%3C/text%3E%3C/svg%3E)
White, Joanna
40
Reputation points
commented 2026-03-06T13:22:10.0866667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 63%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBV%3C/text%3E%3C/svg%3E)
Bart Vanheste
0
Reputation points
2 answers
No audio, speaker icon turns on and off
I have tried restarting my computer multiple times, uninstalling devices, and playing sound but nothing is working. I may bring it to best buy where i bought it to see if they can help because i do not know what else to do. The last time the speakers…
Surface | Surface Laptop | Sound and camera
251 questions
asked 2026-03-05T23:09:44.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 78%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Angelina Padilla
0
Reputation points
answered 2026-03-06T08:06:48.7066667+00:00
S.Sengupta
29,246
Reputation points MVP
Volunteer Moderator
1 answer
Rear camera on Surface pro 7 not working
In surface pro 7 the rear camera not working . Front camera normal work ok ( Few time not star for face recognition. I have roll back driver but rear camera start flickering .Pl guide how can i solve this. My drivers are upto date before roll back.
Surface | Surface Pro | Sound and camera
693 questions
asked 2026-03-04T11:48:40.93+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 14.000000000000002%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER6%3C/text%3E%3C/svg%3E)
RAJENDRASHAH-6639
0
Reputation points
commented 2026-03-06T07:33:35.6833333+00:00
Clary-N
8,760
Reputation points Microsoft External Staff
Moderator
2 answers
cannot increase volume even if trouble shooter updates it
when i try to increase the volume, it goes back to zero. Trouble shooter states that there is a problem or and output device playing with the audio. It updates and says it is ready but the issue is still ongoing.
Surface | Surface Pro | Sound and camera
693 questions
asked 2026-02-28T15:30:26.6666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 34%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ET%3C/text%3E%3C/svg%3E)
Thasha
0
Reputation points
commented 2026-03-05T23:28:14.2233333+00:00
S.Sengupta
29,246
Reputation points MVP
Volunteer Moderator
1 answer
surface pro 10 link to micro password should have worked
My Surface Pro 10 toggled to password from pin and i cannot get it to return to pin option, having forgotten my password it text prompts to use microsoft account, which i had to update..it doesn't recognize the new password, or an older one..it is…
Surface | Other
1,381 questions
asked 2026-03-05T22:44:50.7733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(316.8, 1%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Matthew Scott
0
Reputation points
answered 2026-03-05T22:45:05.67+00:00
Q&A Assist