1,325 questions
1 answer
One of the answers was accepted by the question author.
Touchpad warranty
I recently received a warranty replacement laptop (refurbished 35 charge cycles), but I’ve noticed an issue with the touchpad. The left and right sides have noticeably different click pressure and sound, with one side feeling much “clickier” than the…
Surface | Surface Laptop | Performance and maintenance
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 95%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
3 answers
One of the answers was accepted by the question author.
settings and window key inoperable
I cannot open settings or window key for reset or get to "repair" windows PRO nor am I able to get windows 11 iso or get to recovery on USB or load windows from USB.
Surface | Surface Laptop | Install and update
887 questions
asked 2026-07-10T23:43:52.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 94%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
David Foote
40
Reputation points
accepted 2026-07-11T16:19:42.14+00:00
David Foote
40
Reputation points
3 answers
New wireless mouse
I just received a new wireless mouse & need help connecting it to my laptop & desktop computer
Surface | Accessories | Surface mice and keyboards
698 questions
asked 2026-07-10T22:55:58.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 32%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brigitte Webb
0
Reputation points
answered 2026-07-11T05:32:53.1566667+00:00
kagiyama yutaka
4,915
Reputation points
3 answers
Microsoft Surface Pro 6 battery swelling
Microsoft Surface Pro 6 battery is swelling, bowing the glass screen. Please advise. Thank you.
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-10T18:20:18.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KJ
0
Reputation points
edited an answer 2026-07-11T00:31:27.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
I can't turn bluetooth on or off windows 11
Bluetooth devices no longer work, and the button to turn bluetooth on or off has disappeared
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2025-10-22T04:21:33.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 2%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dave Tomita
15
Reputation points
commented 2026-07-10T23:06:14.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Ragavendra vaddar
0
Reputation points
1 answer
Kindle access issues
I recently bought a Windows 11 Surface Pro after receiving a message that it would no longer support the Kindle app as of June 30, 2026. I'm working on my master's and use it for my texts. Now I cannot access Kindle from my new Surface Pro. I checked for…
Surface | Other
1,450 questions
asked 2026-07-03T18:19:10.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KAM
0
Reputation points
commented 2026-07-10T15:01:15.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
A & H Hatton
6
Reputation points
1 answer
Surface pro flex keyboard lights up automaticaly when attached to surface even after turning off keyboard light.
It got updated to the most recent firmware this week and I do not have the backlight on. When it is attached, it would light up when waking up from sleep. After a while of using it attached, the backlight lights up despite having originally turned off…
Surface | Accessories | Surface mice and keyboards
698 questions
asked 2026-06-16T22:51:28.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 34%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Juan Hernandez
5
Reputation points
commented 2026-07-10T14:21:53.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jacob Pfundstein
20
Reputation points
1 answer
forgot admin. password
i forget ufei password on my surface pro-7 so on start upi cant recover windows
Surface | Surface Pro | Safety and security
741 questions
asked 2026-07-09T05:21:50.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 67%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
B-Man Borkert
0
Reputation points
commented 2026-07-10T10:38:34.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
26,605
Reputation points Microsoft External Staff
Moderator
3 answers
my surface tablet has a virus
need phone support to help me get rid of a virus that has effected my tablet
Surface | Other
1,450 questions
asked 2026-07-07T16:09:50.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 38%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rick Liley
0
Reputation points
commented 2026-07-10T08:02:45.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
14,635
Reputation points Microsoft External Staff
Moderator
2 answers
My Surface Pro 11 will not turn on unless I plug it in
My Surface Pro 11 will not turn on even with a full battery unless I have it plugged in. Can this be resolved?
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-01T17:55:42.29+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Janiella Shirley
0
Reputation points
commented 2026-07-10T04:49:19.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
2 answers
Press and Hold Issue
How To Solve. Press and Hold issues it keeps saying "Try again" And I keep trying again and it just doing the same thing and I try again and again, again, again until I'm stress about it I can't even make an account. Please Fix This Issue
Surface
Surface
The Surface family includes Surface Pro, Surface Laptop, and other Surface products. Surface is designed to help organizations, students, and consumers be more productive.
124 questions
asked 2026-02-14T05:19:10.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(22.400000000000002, 93%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Cesarian Capangpangan
0
Reputation points
edited an answer 2026-07-10T01:40:05.5233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 97%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
nick lewchenko
0
Reputation points
1 answer
Surface Studio Complete system Freeze (not blue screen)
Device: Surface Laptop Studio (Gen 1), Model 1964, Intel Core i5-11300H, 16GB RAM Firmware: SAM 7.120.139.0, UEFI 6.73.141.0 (fully updated as of most recent check) Issue: Recurring complete system freeze - mouse and keyboard become fully unresponsive,…
Surface | Surface Studio | Display and screen
153 questions
asked 2026-07-09T16:13:37.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 7.000000000000001%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELH%3C/text%3E%3C/svg%3E)
Lloyd Hayes
0
Reputation points
answered 2026-07-10T01:30:34.0666667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
Surface pro 11 does not go to sleep nor hibernate despite the power settings set
Surface pro 11 does not go to sleep nor hibernate despite the power settings set
Surface | Surface Pro | Power and battery
2,486 questions
asked 2026-07-09T16:13:51.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 41%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKT%3C/text%3E%3C/svg%3E)
Kinyuy Tatah
0
Reputation points
edited an answer 2026-07-10T01:20:26.7433333+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
How to stop the surface laptop 7 buzzing when touching it when it is plugged in to the mains
My new Surface Laptop 7 vibrates when it touch it. I find it very annoying. Google suggests that it is power leakage. Is there a fix? I'm in the Uk so the plugs are 3 pins not 2, so I cant invert the plug as a fix.
Surface | Surface Laptop | Power and battery
1,006 questions
asked 2026-07-09T19:51:08.1933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 60%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGB%3C/text%3E%3C/svg%3E)
Guy Berresford
0
Reputation points
answered 2026-07-10T01:06:35.8766667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
How to fix error 1723 in microsoft surface DLL
Wanted to install webconnect to the laptop and had an error 1723 with window package DLL Need this software to enter digital banks
Surface | Surface Laptop | Install and update
887 questions
asked 2025-11-13T01:42:48.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 95%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Juan Carlos Martinez
5
Reputation points
commented 2026-07-09T15:13:25.9566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 94%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESA%3C/text%3E%3C/svg%3E)
Sr Anna Marie Du Sacre Coeur de Jesus
0
Reputation points
1 answer
regain access to my laptop
I am unable to log in to my Microsoft Surface Laptop for Business 8th Ed. Windows Face Recognition no longer recognizes my face, I do not remember my PIN, and there is no other sign-in option available. Could you please help me regain access to my…
Surface | Surface Laptop | Safety and security
327 questions
asked 2026-07-08T10:04:23.5766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(240, 4%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EOD%3C/text%3E%3C/svg%3E)
Olena Dudik
0
Reputation points
commented 2026-07-09T14:49:07.8+00:00
Lychee-Ng
26,605
Reputation points Microsoft External Staff
Moderator
1 answer
touchpad is too sensitive
the touchpad on my Surface Pro is so sensitive it is frequently changing pages on me without my touch
Surface | Surface Pro | Performance and maintenance
2,352 questions
asked 2026-07-09T13:19:17.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 83%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAP%3C/text%3E%3C/svg%3E)
Anita Prinz
0
Reputation points
answered 2026-07-09T14:33:29.3066667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
2 answers
I am locked out of my Surface Pro.
I have tried using my face recognition and it isn't working. My pin isn't working either. It continues to give me the same challenge phrase, when used it ask for pin again and then states that I've tried too many times.
Surface | Surface Pro | Safety and security
741 questions
asked 2026-07-07T02:07:35.2133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 61%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
Beverly Pleasant
0
Reputation points
commented 2026-07-08T11:45:24.5133333+00:00
Lychee-Ng
26,605
Reputation points Microsoft External Staff
Moderator
2 answers
Surface Laptop Studio: Battery Stuck at 0%, Instant Shutdown When Unplugged
Device: Surface Laptop Studio Issue Summary My battery is stuck reading 0% in Windows, and the laptop shuts off completely the instant it is unplugged, even for a second. This started while I was playing a game with the laptop plugged in, and it shut off…
Surface | Surface Laptop | Power and battery
1,006 questions
asked 2026-07-07T15:50:13.84+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Abdulaziz Sawan
0
Reputation points
answered 2026-07-08T00:38:07.13+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator
1 answer
Spill on furface pro flex keyboard, everything works but the trackpad
Hey Microsoft, The trackpad on my surface pro flex keyboard stopped working after a spill. I wiped it down immediately and left it upside down to dry for a full day. The rest of it works: all the keys, charging port, pen charger, pen itself, etc. It's…
Surface | Accessories | Surface Type Cover
495 questions
asked 2026-07-07T23:10:23.7633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 61%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jon
0
Reputation points
answered 2026-07-08T00:30:44.1866667+00:00
S.Sengupta
31,926
Reputation points MVP
Volunteer Moderator