1,315 questions
2 answers
How to fix Surface Serial Hub Driver Code 10
Cant use Laptop 4 keyboard but am using a Logitech keyboard. I have tried firmware update unsucsessfully
Surface | Surface Laptop | Performance and maintenance
asked 2026-07-13T02:22:03.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 93%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDM%3C/text%3E%3C/svg%3E)
Darryl McPherson
0
Reputation points
answered 2026-07-13T10:40:51.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
31,321
Reputation points MVP
Volunteer Moderator
2 answers
Best practices to maximize Surface battery lifespan?
What are the recommended settings and charging habits to maintain the long-term battery health of a Microsoft Surface device? Are there any official Microsoft recommendations regarding Battery Smart Charging, charging limits, or keeping the device…
Surface | Surface Book | Power and battery
981 questions
asked 2026-07-13T08:07:20.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 90%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMR%3C/text%3E%3C/svg%3E)
Monishwar Reddy Vardireddy
0
Reputation points
answered 2026-07-13T10:35:30.0066667+00:00
S.Sengupta
31,321
Reputation points MVP
Volunteer Moderator
3 answers
ARM Surface issues
When I bought my last Surface (my third) I had no idea I was buying an ARM equipped unit. Why doesn't Microsoft highlights the Surfaces that are ARM equipped. I keep on having issues caused by the at times insufficient performance of the ARM processor.…
Surface | Other
1,432 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 12%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
2 answers
Kindle on MS Surface 11
Why did Kindle app quit working om MS Surface 11? Tried uninstalling and reinstalling. tried old .exe file. No results.
Surface | Surface Laptop | Performance and maintenance
1,315 questions
asked 2026-05-11T03:42:19.3266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 17%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGI%3C/text%3E%3C/svg%3E)
Gregory Ireland
0
Reputation points
commented 2026-07-13T04:05:52.28+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 45%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
dan bolger
0
Reputation points
2 answers
Update for my Surface Pro 2 Laptop
Last week my laptop brought in 2020 failed to boot all I got was a box stating window secure boot error after looking about on my main pc to find out that the last update changed my boot record. I even did a reset hoping it would work so I am booting…
Surface | Surface Laptop | Install and update
883 questions
asked 2026-07-08T10:19:38.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(156.8, 4%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
David Gardner
0
Reputation points
commented 2026-07-13T02:44:36.5566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 39%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sin-D
11,185
Reputation points Microsoft External Staff
Moderator
1 answer
How to download software for usb boot windows 11 for microsoft Surface Pro 6
Have Microsoft Surface Pro 6 with Keyboard. Windows 11 Pro will not boot up. Flashes the Windows Logo and goes away to black screen. Wanting to download a recovery USB to restore Surface Pro to original configuration. Where do I go for this download?…
Surface | Surface Pro | Install and update
3,388 questions
asked 2026-07-12T20:52:57.8466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 18%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENV%3C/text%3E%3C/svg%3E)
Noel Vaughn
0
Reputation points
commented 2026-07-12T21:38:04.02+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 21%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
BryceSor
5,345
Reputation points
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Which Microsoft Surface tablets have passive cooling?
I would need to know which of the tablets in the Surface Pro and Surface Go series have passive cooling. I know that many tablets have mobile chips, yet some Surface have a fan. Please, can you list me exactly those models that have only passive cooling…
Surface | Surface Pro | Performance and maintenance
2,342 questions
asked 2026-07-11T15:42:43.3733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 33%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDK%3C/text%3E%3C/svg%3E)
Dalibor Kocián
20
Reputation points
edited a comment 2026-07-12T11:56:41.9733333+00:00
Dalibor Kocián
20
Reputation points
1 answer
One of the answers was accepted by the question author.
Touchpad warranty
I recently received a warranty replacement laptop (refurbished 35 charge cycles), but I’ve noticed an issue with the touchpad. The left and right sides have noticeably different click pressure and sound, with one side feeling much “clickier” than the…
Surface | Surface Laptop | Performance and maintenance
1,315 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(134.4, 95%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENL%3C/text%3E%3C/svg%3E)
1 answer
My surface slim pen 2 doesn't seem to turn on - it is not charging despite putting it back in the charging case of the microsoft detachablekeyboard
I have tried long pressing the eraser button at the back, I have tried leaving it for longer periods in the charging slot in the keyboard, no matter what I do - it doesn't switch on, I don't see the white light blinking. And my surface pro is not able to…
Surface | Accessories | Surface Pen
809 questions
asked 2026-07-12T06:27:03.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 47%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERP%3C/text%3E%3C/svg%3E)
Rajeswari Parasa
0
Reputation points
answered 2026-07-12T06:27:30.59+00:00
AI answer
3 answers
One of the answers was accepted by the question author.
settings and window key inoperable
I cannot open settings or window key for reset or get to "repair" windows PRO nor am I able to get windows 11 iso or get to recovery on USB or load windows from USB.
Surface | Surface Laptop | Install and update
883 questions
asked 2026-07-10T23:43:52.01+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(64, 94%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDF%3C/text%3E%3C/svg%3E)
David Foote
40
Reputation points
accepted 2026-07-11T16:19:42.14+00:00
David Foote
40
Reputation points
3 answers
New wireless mouse
I just received a new wireless mouse & need help connecting it to my laptop & desktop computer
Surface | Accessories | Surface mice and keyboards
687 questions
asked 2026-07-10T22:55:58.9466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 32%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brigitte Webb
0
Reputation points
answered 2026-07-11T05:32:53.1566667+00:00
kagiyama yutaka
4,175
Reputation points
3 answers
Microsoft Surface Pro 6 battery swelling
Microsoft Surface Pro 6 battery is swelling, bowing the glass screen. Please advise. Thank you.
Surface | Surface Pro | Power and battery
2,479 questions
asked 2026-07-10T18:20:18.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(265.6, 60%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KJ
0
Reputation points
edited an answer 2026-07-11T00:31:27.7033333+00:00
S.Sengupta
31,321
Reputation points MVP
Volunteer Moderator
2 answers
I can't turn bluetooth on or off windows 11
Bluetooth devices no longer work, and the button to turn bluetooth on or off has disappeared
Surface | Surface Pro | Performance and maintenance
2,342 questions
asked 2025-10-22T04:21:33.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 2%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDT%3C/text%3E%3C/svg%3E)
Dave Tomita
15
Reputation points
commented 2026-07-10T23:06:14.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 1%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERV%3C/text%3E%3C/svg%3E)
Ragavendra vaddar
0
Reputation points
1 answer
Kindle access issues
I recently bought a Windows 11 Surface Pro after receiving a message that it would no longer support the Kindle app as of June 30, 2026. I'm working on my master's and use it for my texts. Now I cannot access Kindle from my new Surface Pro. I checked for…
Surface | Other
1,432 questions
asked 2026-07-03T18:19:10.3533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 94%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
KAM
0
Reputation points
commented 2026-07-10T15:01:15.96+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
A & H Hatton
6
Reputation points
1 answer
Surface pro flex keyboard lights up automaticaly when attached to surface even after turning off keyboard light.
It got updated to the most recent firmware this week and I do not have the backlight on. When it is attached, it would light up when waking up from sleep. After a while of using it attached, the backlight lights up despite having originally turned off…
Surface | Accessories | Surface mice and keyboards
687 questions
asked 2026-06-16T22:51:28.5+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 34%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
Juan Hernandez
5
Reputation points
commented 2026-07-10T14:21:53.9066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 96%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
Jacob Pfundstein
20
Reputation points
1 answer
forgot admin. password
i forget ufei password on my surface pro-7 so on start upi cant recover windows
Surface | Surface Pro | Safety and security
738 questions
asked 2026-07-09T05:21:50.9733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 67%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBM%3C/text%3E%3C/svg%3E)
B-Man Borkert
0
Reputation points
commented 2026-07-10T10:38:34.36+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
23,780
Reputation points Microsoft External Staff
Moderator
1 answer
MY SURFACE NOT STARTING WITHOUT POWER CABLE
My Surface Pro 11 will not turn on even with a full battery unless I have it plugged in. Sometime after weeks it will start on batterey itself and perform good for few days, but again same problem persist, no one responds to service requests too from…
Surface | Surface Laptop | Power and battery
1,000 questions
asked 2026-07-10T10:27:48.2466667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 67%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVK%3C/text%3E%3C/svg%3E)
VINOD KUMAR RAHI
0
Reputation points
answered 2026-07-10T10:29:27.57+00:00
AI answer
1 answer
Hi I bought a computer and it’s locked to the education department
I bought a surface pro 8 on eBay and when I tried to open the computer up it opened up to the education department sign in page
Surface | Surface Pro | Install and update
3,388 questions
asked 2026-07-10T09:14:54.2833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 59%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
Donna
0
Reputation points
answered 2026-07-10T09:15:25.3833333+00:00
AI answer
3 answers
my surface tablet has a virus
need phone support to help me get rid of a virus that has effected my tablet
Surface | Other
1,432 questions
asked 2026-07-07T16:09:50.4166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 38%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rick Liley
0
Reputation points
commented 2026-07-10T08:02:45.0266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
12,350
Reputation points Microsoft External Staff
Moderator
0 answers
Unable to raise an order for my Surface Pro 9 unit online, and serial number can't get verified over the phone - help
Hi All, My Surface Pro 9 is giving out loud fan noises when the fan spins up. It's still under Microsoft Complete warranty, so I was trying to find a way to send it in for warranty. I'm based in Singapore by the way. When I try to raise a Service Order,…
Surface | Other
1,432 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 6%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEC%3C/text%3E%3C/svg%3E)