1,381 questions
2 answers
How can I suggest a new product idea with Microsoft?
Hello, I found a gap in Microsoft's product line that a single prominent competitor has a solution for that I figured Microsoft would be the most appropriate to have that to me is a miss opportunity. I'm not sure about where I can reach out to Microsoft…
Surface | Other
asked 2026-02-28T14:34:47.7833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 44%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENH%3C/text%3E%3C/svg%3E)
Nicholas Helish
0
Reputation points
commented 2026-03-02T11:25:11.6833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
2 answers
Black square on the top left of screen on surface pro, Windows 11
there is a black square on the top left of my screen, it only appears after i sleep and reopen my surface, however it does not appear if there is a unsaved file, or anything that triggers the confirm screen when you restart. The box also appears when I…
Surface | Surface Pro | Display and screen
3,560 questions
asked 2026-03-01T01:12:22.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 56.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEM%3C/text%3E%3C/svg%3E)
Evan Miller
0
Reputation points
answered 2026-03-02T00:59:52.2433333+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
1 answer
Defective Screen - 0F38VHR23483CX
Defective Screen - 0F38VHR23483CX The screen got damaged by itself.
Surface | Surface Studio | Display and screen
150 questions
asked 2026-03-01T08:20:08.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 95%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
Ahmad Mahmoud
0
Reputation points
answered 2026-03-02T00:56:13.2766667+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro Tablet Mode
My surface pro won't switch out of tablet mode when I attach a Bluetooth keyboard. Reading this support link it…
Surface | Surface Pro | Display and screen
3,560 questions
asked 2026-03-01T17:55:35.5033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 55.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Phil Martin
0
Reputation points
answered 2026-03-02T00:49:34.5466667+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
24 answers
Long booting time on Surface Go 3
Hi, Recently, I’ve been experiencing very long booting times on my Surface Go 3. I tried repairing Windows and even reinstalling the entire system, but the booting was still much slower than before. Finally, I decided to perform a full recovery…
Surface | Surface Go | Performance and maintenance
280 questions
asked 2025-10-31T07:45:55.44+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 44%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Artur_277
110
Reputation points
commented 2026-03-01T12:49:23.17+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 12%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EW%3C/text%3E%3C/svg%3E)
Wehavcandy
0
Reputation points
1 answer
facial recognition
on my surface pro my facial recognition does not work
Surface | Surface Pro | Performance and maintenance
2,283 questions
asked 2026-02-28T18:28:02.9533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(70.4, 8%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
Colette Marie Davion-Douglas
0
Reputation points
answered 2026-03-01T01:01:36.8966667+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
2 answers
How to fix type cover that not detected to my surface pro 8
My type cover was suddenly not detected by surface pro 8 last Friday.. The light on the caps lock and fn button is not functioning. I have tried restarted it and try to updates Windows and restart but it not help.. Please help me
Surface | Accessories | Surface Type Cover
472 questions
asked 2026-03-01T00:22:10.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 65%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENB%3C/text%3E%3C/svg%3E)
NORHIDAYAH BINTI HABAS Moe
0
Reputation points
answered 2026-03-01T00:56:00.6466667+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
1 answer
One of the answers was accepted by the question author.
Request for Warranty Correction Based on New Purchase Invoice
Dear Microsoft Support Team, I hope this message finds you well. I recently purchased a new Microsoft Laptop (Model: Microsoft Laptop Go 3) from an authorized seller. However, upon checking the warranty status on the Microsoft website, I noticed that the…
Surface | Surface Go | Install and update
394 questions
asked 2026-02-21T17:13:19.7233333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 38%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAK%3C/text%3E%3C/svg%3E)
Amjad Khan
20
Reputation points
edited the question 2026-02-28T21:23:59.6166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 40%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAT%3C/text%3E%3C/svg%3E)
Alexandra Tanasescu
0
Reputation points
Moderator
1 answer
New Surface Pro not compatible with Brother HL-2270DW printer
Windows 11 finds the printer, but says Driver Incompatible
Surface | Surface Pro | Network
908 questions
asked 2026-02-28T03:17:26.34+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 20%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SirGnarlyDude
0
Reputation points
answered 2026-02-28T05:32:25.6933333+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
1 answer
My charged surface pro keeps saying Preparing Automatic Repair, but doesn't actually do anything
My charged surface pro keeps saying Preparing Automatic Repair, but doesn't actually do anything.
Surface | Surface Pro | Performance and maintenance
2,283 questions
asked 2026-02-28T03:18:46.22+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 37%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJK%3C/text%3E%3C/svg%3E)
Jared Koyle
0
Reputation points
answered 2026-02-28T03:18:57.8733333+00:00
Q&A Assist
1 answer
Surface Laptop Studio - high fan sound when playing audio
Hi, I just did a windows recovery on my windows studio laptop and installed a new win 11 OS version. i also updated the driver from Microsoft website with the surface studio laptop package. i noticed that when i play music or when the laptop plays any…
Surface | Surface Laptop | Performance and maintenance
1,265 questions
asked 2026-02-27T20:19:29.5166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(236.8, 17%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERD%3C/text%3E%3C/svg%3E)
Rowell de Castro
0
Reputation points
answered 2026-02-28T02:30:10.3933333+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
2 answers
Surface Pro Arc mouse
Bought in September and now it wont start up, I have tried all the advised things, but nothing works. How do I get a replacement?
Surface | Accessories | Surface mice and keyboards
637 questions
asked 2026-02-28T00:11:47.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(19.2, 7.000000000000001%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJP%3C/text%3E%3C/svg%3E)
JIMBOB POULSEN
0
Reputation points
answered 2026-02-28T02:15:22.9433333+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
2 answers
My surface is not charging
Hello. My surface pro is not charging. I had shut it down more than twice yet it doesn't charge still. Please help. Thank you. Mitzi
Surface | Surface Pro | Power and battery
2,466 questions
asked 2026-02-28T01:48:40.04+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 55.00000000000001%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMS%3C/text%3E%3C/svg%3E)
Mitzi seo
0
Reputation points
answered 2026-02-28T02:08:00.08+00:00
S.Sengupta
29,236
Reputation points MVP
Volunteer Moderator
1 answer
DARRIN DEYOUNG !!!
Hello I juts bought a Surface Pro with Windows 11 but the whole computer is somehow locked and I can't seem to get rid of this Darrin Deyoung account Should I return this computer I know it was on sale because it was a display but how can I fix this
Surface | Surface Pro | Performance and maintenance
2,283 questions
asked 2025-08-02T18:52:28.1133333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 24%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDL%3C/text%3E%3C/svg%3E)
Diego Limas
0
Reputation points
edited a comment 2026-02-28T01:35:47.2533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 53%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECT%3C/text%3E%3C/svg%3E)
Camille Torres
0
Reputation points
1 answer
Microsoft Surface Dock 2 Displays Cutting out
I have 2 DELL external displays running off my Dock 2. They initially flicker and then they moved to not displaying any information followed by a note on the displays stating no input. It appears this is not a unique issue. I have a Microsoft studio…
Surface | Surface Studio | Display and screen
150 questions
asked 2026-02-27T19:16:29.8533333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 26%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EC%3C/text%3E%3C/svg%3E)
CavSabre6
0
Reputation points
answered 2026-02-27T19:16:43.4633333+00:00
Q&A Assist
1 answer
Surface Slim Pen 2 stopped working
I went to use my Surface Slim Pen 2 as usual but it just won't work. It does not write or touch anything and the light won't turn on to let me pair it again. On the surface apps it states that it has over 90% battery so that shouldn't be the problem. How…
Surface | Accessories | Surface Pen
797 questions
asked 2026-02-27T10:07:13.1666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 96%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
Lara Martins
0
Reputation points
edited an answer 2026-02-27T16:40:28.8066667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
10,115
Reputation points Microsoft External Staff
Moderator
2 answers
One of the answers was accepted by the question author.
Qualcomm Display Service (4 times) and Hardware Error
Description Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\qcdpps8380.inf_arm64_602d28951530038a\ARM64\qcdpps.exe Problem signature Problem Event Name: BEX64 Application Name: qcdpps.exe Application…
Surface | Surface Laptop | Performance and maintenance
1,265 questions
asked 2026-02-23T11:48:41.55+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 72%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBA%3C/text%3E%3C/svg%3E)
Boon Ann Lim
40
Reputation points
commented 2026-02-27T15:01:21.87+00:00
Boon Ann Lim
40
Reputation points
0 answers
SURFACE RT AND RECOVERY KEY
I purchased a surface RT years ago it’s still working, but I can’t find the password. I don’t have the bit. locker key or recovery key in order to reset it I’ve searched my Microsoft account and the computer is not listed as a purchase which I found…
Surface | Surface Laptop | Install and update
865 questions
asked 2026-02-27T14:53:40.9266667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 30%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EME%3C/text%3E%3C/svg%3E)
Michael Elem
0
Reputation points
asked 2026-02-27T14:53:40.9266667+00:00
Michael Elem
0
Reputation points
1 answer
BUSHOW TO RAISE TICKET FOR SURFACE LAPTOP 5 13"
HI is it possible to raise the ticket for surface laptop 5 13.5" screen damage without office 365
Surface | Surface Laptop | Display and screen
1,193 questions
asked 2026-02-27T08:33:06.9833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(268.8, 45%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJJ%3C/text%3E%3C/svg%3E)
janardnan janardhan
0
Reputation points
answered 2026-02-27T08:33:27.6+00:00
Q&A Assist
2 answers
How to Fix Storage Issue
I don't have any big apps, but I have no storage left on my PC. The Apps don't add up to the final storage. I have deleted so much, but I still do not know what to do. Help Please!
Surface | Surface Pro | Performance and maintenance
2,283 questions
asked 2026-02-25T19:33:00.2633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(310.4, 47%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECC%3C/text%3E%3C/svg%3E)
Caleb Clay
0
Reputation points
commented 2026-02-27T08:08:18.15+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
8,660
Reputation points Microsoft External Staff
Moderator