1,370 questions
1 answer
Called one time for work and now my phone number is automatically redirected whether for support for work or personal
I called the 7676 support # one time for work, said I was with a business account, and now when I call any Microsoft support number, I get an automated message that "commercial surface support" has moved online and my call is dropped... How can…
Surface | Other
asked 2026-02-18T21:39:46.0666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(185.6, 79%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Jennifer Costello
0
Reputation points
answered 2026-02-18T21:40:22.7333333+00:00
Q&A Assist
1 answer
suara vocal dan music stereo bas mantap...berih
jadikan permanen suara vcal dan music stereo bass mantap dan suara bersih. dan saya menggunakan laptop dan souncard f999 dan hp oppo A3proo
Surface | Surface Laptop | USB-C
174 questions
asked 2026-02-18T18:44:07.2033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 5%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIS%3C/text%3E%3C/svg%3E)
ismit santoso
0
Reputation points
answered 2026-02-18T18:44:14.7933333+00:00
Q&A Assist
1 answer
Incorrect pin and no other option for how to sign into laptop
I have a Surface laptop, 7th edition. Generally when I use it it uses facial recognition to sign in. The other day I tried to use my pin number, it told me the pin number was incorrect. Since then I've tried to change the pin number but was not given an…
Surface | Surface Laptop | Safety and security
313 questions
asked 2026-02-18T18:26:48.32+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 43%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERL%3C/text%3E%3C/svg%3E)
Rachelle Luedemann
0
Reputation points
answered 2026-02-18T18:27:00.09+00:00
Q&A Assist
1 answer
tolong di jadikan permanen suara music dan vocal stereo dan bass mantep
jadikan permanen suara music dan vocal stereo paling mantap saat live dan di komal
Surface | Surface Laptop | Sound and camera
247 questions
asked 2026-02-18T18:12:57.31+00:00
ismit santoso
0
Reputation points
answered 2026-02-18T18:13:06.5566667+00:00
Q&A Assist
1 answer
Percentage Icon
Missing Battery Percentage Icon Taskbar in Windows 11
Surface | Surface Laptop | Power and battery
979 questions
asked 2026-02-18T15:36:22.4933333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 54%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKP%3C/text%3E%3C/svg%3E)
Kamlesh Pandey
0
Reputation points
answered 2026-02-18T15:36:36.4266667+00:00
Q&A Assist
1 answer
Price Change
I HAD THE SURFACE PRO + COPILOT 13" IN MY CART LAST NIGHT AND WAITED UNTIL MORNING TO PURCHASE AND THE PRICE WENT UP OVERNIGHT. IT APPEARED THAT IT WAS ON SALE LAST NIGHT. I WAS DEPADING BETWEEN AN iPAD PRO AND THIS SUFACE PRO AND SETTLED ON THE…
Surface | Surface Pro | Network
907 questions
asked 2026-02-18T12:00:35.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 15%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Adam Stoll
0
Reputation points
answered 2026-02-18T12:00:53.49+00:00
Q&A Assist
2 answers
One of the answers was accepted by the question author.
I have a Surface Laptop 5 - Cant enable Secure Boot
My Surface Laptop 5 - 13.5 in. i5/8/256 Serial number [Moderator note: PII removed]. I cannot enable Secure Boot. I have tried the UEFI Menu under Security and selecting Change Secure Boot Configuration to Microsoft only but the message is that the…
Surface | Surface Laptop | Safety and security
313 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(105.60000000000001, 60%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIA%3C/text%3E%3C/svg%3E)
2 answers
Surface pro 11 Tactical signals on SLIM PEN 2 [haptic feedback]
Hello! i am reaching because no matter what i use and no matter what microsoft app, setting or reset/uninstall drivers the haptic feedback is low, or never present. I don't even see a "Tactical signal" setting in the ink & pen settings and…
Surface | Accessories | Surface Pen
796 questions
asked 2026-02-17T11:38:48.6366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 9%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETD%3C/text%3E%3C/svg%3E)
Tyler Dindot
0
Reputation points
answered 2026-02-18T10:14:59.2333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
28,931
Reputation points MVP
Volunteer Moderator
3 answers
Printer Driver Installation on Surface Pro 11 with ARM processor
How can I install a printer driver on my surface pro with ARM. I cannot print without installing a cable. My HP printer is supposed to a wireless set up but It will not detect the printer and driver. Any substitute for the printer driver for a Surface…
Surface | Surface Pro | Install and update
3,356 questions
asked 2026-02-13T22:43:12.4+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 8%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBP%3C/text%3E%3C/svg%3E)
bing pascua
0
Reputation points
answered 2026-02-18T09:09:30.8666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 88%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
Roseverte
0
Reputation points
2 answers
One of the answers was accepted by the question author.
Surface Pro 11 battery not detected after sleep (Code 45 and Surface Integration Error 10)
Good morning. I’m hoping someone can help because my new Surface Pro 11 has been having persistent issues that I can’t resolve. Every couple of days, when I wake the device from sleep, it takes a long time to respond. When it finally wakes, the battery…
Surface | Surface Pro | Power and battery
2,462 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 2%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
3 answers
I need a direct download link to the Surface Laptop Pro 3 recovery image to reinstall drivers for my keyboard and touchpad on my Surface Pro 3
I reset my Surface Pro 3 and tried to install Windows using a USB. The keyboard and touchpad drivers are missing. I need a direct download link to the Surface Laptop Pro 3 recovery image
Surface | Surface Pro | Install and update
3,356 questions
asked 2026-02-15T22:04:44.7033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(67.2, 23%, 16%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJS%3C/text%3E%3C/svg%3E)
Janet S Lee
0
Reputation points
commented 2026-02-18T07:33:16.8+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
14,065
Reputation points Microsoft External Staff
Moderator
2 answers
surface pro 11 failed to turn on. Only camera came on.
new Surface pro 11 failed to turn on. Only camera comes on for some reason and will not shut off. Moderator: Moved from Microsoft System Center | Other
Surface | Surface Pro | Install and update
3,356 questions
asked 2026-02-15T20:33:29.54+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 84%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECW%3C/text%3E%3C/svg%3E)
Carla Wynn
0
Reputation points
commented 2026-02-18T07:30:19.11+00:00
Lychee-Ng
14,065
Reputation points Microsoft External Staff
Moderator
2 answers
Fast draining battery
I have been using my Surface Pro 9 (256GB Intel 12th gen i5-1235U IRISxe integrated graphics) for around 2 years now, and the battery drains like 2-4% every couple of minutes. I am only a high school student, and I need this computer to survive longer…
Surface | Surface Pro | Power and battery
2,462 questions
asked 2026-02-11T04:03:55.33+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(297.6, 71%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHZ%3C/text%3E%3C/svg%3E)
Houcheng Zhu
0
Reputation points
commented 2026-02-18T06:23:02.4966667+00:00
Lychee-Ng
14,065
Reputation points Microsoft External Staff
Moderator
1 answer
Bios password
[Moderator's note: PII removed] "Hello, I have a Surface Laptop 3 and I have forgotten the BIOS password. I can send you the device's serial number and the rest of its details. I would appreciate it if you could help me resolve this issue."
Surface | Surface Laptop | Safety and security
313 questions
asked 2026-02-17T19:52:42.88+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(313.6, 84%, 40%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMM%3C/text%3E%3C/svg%3E)
mohammad moharami
0
Reputation points
answered 2026-02-18T03:49:54.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 37%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
Huy-K
9,350
Reputation points Microsoft External Staff
Moderator
2 answers
Security Pin
My face recognition on my laptop says that I need to enter a pin but I cant remember it or its not working, its a 4 digit pin
Surface | Surface Laptop | Display and screen
1,191 questions
asked 2026-02-17T18:05:55.71+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 66%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXB%3C/text%3E%3C/svg%3E)
Xhebrail Beqiri
0
Reputation points
answered 2026-02-18T02:44:09.5966667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
8,075
Reputation points Microsoft External Staff
Moderator
3 answers
Windows Surface Pro 7+ is very sluggish
Request help with trouble shooting this system to find out why it is running so slow.
Surface | Surface Pro | Performance and maintenance
2,276 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 9%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
3 answers
Windows 11 battery icon no longer appearing
Hello, I have already tried the following: troubleshooting notifications reset changing power settings the battery icon is not showing up at all in the bottom right like it has the past several years.
Surface | Surface Pro | Power and battery
2,462 questions
asked 2026-01-22T00:22:50.68+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 9%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EG%3C/text%3E%3C/svg%3E)
grace
0
Reputation points
edited an answer 2026-02-18T02:14:56.1866667+00:00
S.Sengupta
28,931
Reputation points MVP
Volunteer Moderator
3 answers
my laptop keyboard has stopped working
hi I was trying to instal a bluetooth keyboard when just in some of the settings my actual windows keyboard that is attached to my laptop has stopped working It's not typing at all and I'm needing to use the the screen keyboard like in tablet mode or…
Surface | Surface Laptop | Performance and maintenance
1,251 questions
asked 2026-02-17T17:12:02.47+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(272, 99%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LucyS
0
Reputation points
answered 2026-02-18T01:48:21.5166667+00:00
S.Sengupta
28,931
Reputation points MVP
Volunteer Moderator
3 answers
One of the answers was accepted by the question author.
How to connect Surface Pro to 5G SA Private network (PLMN 999xx)?
I'm trying to connect a Surface Pro to a 5G network. (Microsoft Surface Pro 11 5G X1P-64-100 16/256 13" W11P PLA) The network is a 5G SA (stand alone) and it is a private network (plmn=999xx) The surface pro doesn't even try to attach. The Surface…
Surface | Surface Pro | Network
907 questions
asked 2026-01-22T12:44:16.6333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 85%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
John Fornehed
25
Reputation points
edited an answer 2026-02-17T22:16:06.7333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(256, 74%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIN%3C/text%3E%3C/svg%3E)
Ian-Ng
9,130
Reputation points Microsoft External Staff
Moderator
1 answer
my Surface flex keyboard Stopped working suddenly . Are there any quick ways totrouble shoot. I have tried all the easy ways and it is still not working! 90 deep into exception Cases where the keyboard might have lost battery Or the ability to charge
my Surface flex keyboard Stopped working suddenly . Are there any quick ways totrouble shoot. I have tried all the easy ways and it is still not working! The troubleshooting Steps include Power + volume up and check boot setting; hard press escape key on…
Surface | Accessories | Surface Type Cover
470 questions
asked 2025-09-28T13:21:55.77+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 25%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENS%3C/text%3E%3C/svg%3E)
Nittala, Subrahmanyam
0
Reputation points
commented 2026-02-17T21:03:50.5366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 79%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFL%3C/text%3E%3C/svg%3E)
Fiona Levie
0
Reputation points