3 questions
3 questions with Microsoft Advertising | Billing and payments | Payment methods tags
1 answer
need a refund on a refund due to it not working a second time and wont let me
So i bought me 1700 robux 22 dollars were spent and i go on a game i want to spend robux and i do and it says billing error your account has not been charged when i try again in a diffrent server it says would you like to buy the 1700 robux package and…
Microsoft Advertising | Billing and payments | Payment methods
asked 2025-10-20T08:04:32.8833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 96%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESK%3C/text%3E%3C/svg%3E)
Shelden Kraemer
0
Reputation points
answered 2025-10-20T08:29:32.3333333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 3%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Dagmara
395
Reputation points Microsoft External Staff
Moderator
1 answer
Adding payment method error?
I can't add payment method even though I'm a super admin of the account. Is this a common issue?
Microsoft Advertising | Billing and payments | Payment methods
asked 2025-10-15T14:22:50.4033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
answered 2025-10-15T16:59:28.4366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(144, 61%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
MS Advertising - Marvin
75
Reputation points Microsoft External Staff
Moderator
1 answer
One of the answers was accepted by the question author.
Not able to set a payment method
I've just created an account. Not able to set a payment method. Nothing happens when I hit save. Also I signed up for the $300-$600 promotional offer. What's the offer code to add it here?
Microsoft Advertising | Billing and payments | Payment methods
asked 2025-09-16T18:22:02.73+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 68%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAU%3C/text%3E%3C/svg%3E)
Adnan Utayim
20
Reputation points
accepted 2025-09-18T21:08:40.1866667+00:00
Adnan Utayim
20
Reputation points