258 questions
258 questions with Surface | Surface Go | Power and battery tags
2 answers
Edge won’t charge or power on
My Edge won’t charge or power on. It was in it’s sealed case so there should be no issues with dirt or humidity.
Surface | Surface Go | Power and battery
asked 2026-03-07T18:12:51.1566667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 50%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETG%3C/text%3E%3C/svg%3E)
tracy guess
0
Reputation points
answered 2026-03-08T00:38:22.3033333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Repair case: 2045023082
Hi team, we had a repair case for a surface laptop 2 go (VUQ-00013). when the unit was returned, there was no charger that came with it. Could you please advise further instructions regarding this. Thanks, JB Storeroom.
Surface | Surface Go | Power and battery
258 questions
asked 2026-02-22T04:30:30.3766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 35%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJW%3C/text%3E%3C/svg%3E)
JB World Square Storeroom
0
Reputation points
answered 2026-02-23T01:40:12.5066667+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
1 answer
My surface pro 4 screen won’t turn on
When I press the power button it turns in my keyboard. Yet, my screen doesn’t turn on. How can I fix this? I tried all the hard restart.
Surface | Surface Go | Power and battery
258 questions
asked 2026-02-15T19:14:32.06+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 39%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAH%3C/text%3E%3C/svg%3E)
andy h
0
Reputation points
answered 2026-02-15T20:28:24.0066667+00:00
Yutaka_K_JP
1,655
Reputation points
4 answers
Request for UN38.3 Test Report – Surface Go 4 (UN-DYNA01-A1/UN-DYNA01-C1/S-22106161A0)
Dear Sir, We are requesting the UN38.3 Test Report for Microsoft Surface Go 4 for transportation and logistics purposes. Test Report number is UN-DYNA01-A1, UN-DYNA01-C1, S-22106161A0 If you cannot provide them, could you please connect us with the…
Surface | Surface Go | Power and battery
258 questions
asked 2026-01-21T09:09:15.4666667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(230.39999999999998, 64%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
이경재 / Lee，Kyoungjae
0
Reputation points
edited an answer 2026-01-22T10:55:52.24+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
17,755
Reputation points Microsoft External Staff
Moderator
2 answers
Charger issue
We have a issue in charger with 15v 2.6A dc output is that 65 watts instead of this shall we use 102W 15v 6.35A dc output charger. Also provide is this cause any issues with the laptop.
Surface | Surface Go | Power and battery
258 questions
asked 2026-01-21T08:45:43.3633333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(137.6, 57.00000000000001%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESR%3C/text%3E%3C/svg%3E)
Satheesh R P
0
Reputation points
answered 2026-01-21T09:56:12.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 84%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alexandr S
104.6K
Reputation points
Independent Advisor
2 answers
Replace my old GoTo
Hi. For a few years now, I have been using the GoTo computer. The battery is practically unusable now. I bought a GoTo Laptop. Both are under MajorDad64. I want to replace the original GoTo. OR, replace the battery because that is all that is wrong with…
Surface | Surface Go | Power and battery
258 questions
asked 2026-01-18T16:05:59.92+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(51.2, 67%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EBW%3C/text%3E%3C/svg%3E)
Brian Westbrook
0
Reputation points
answered 2026-01-18T18:27:22.37+00:00
Barb Bowman
80,700
Reputation points MVP
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface Go 3 Battery Not Charging. Warranty Expired. Service Order Website Errors out. Help
I bought the Surface Go 3 in feb 2022and forgot about it and just opened it. It is new, never been used, and stored in very climate controlled room. But the battery does not charge. My warranty expired last year. i am trying to submit a repair service…
Surface | Surface Go | Power and battery
258 questions
asked 2026-01-11T02:07:52.1733333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 35%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ED%3C/text%3E%3C/svg%3E)
DJWHICHWAY
20
Reputation points
commented 2026-01-14T02:07:18.9733333+00:00
DJWHICHWAY
20
Reputation points
2 answers
Inquiry about repair bill
先日、Surfaceの修理を実施頂きましたが、修理代金をご提示頂く前に修理が完了し請求書を受領しました。 (注文 [モデレーター注：個人情報は削除しました]、請求書…
Surface | Surface Go | Power and battery
258 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(163.2, 74%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJQ%3C/text%3E%3C/svg%3E)
1 answer
One of the answers was accepted by the question author.
Dissapearing battery icon for surface go 2
my battery icon has decided to magically dissapear??? how do i fix it?
Surface | Surface Go | Power and battery
258 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 51%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
1 answer
Hardware issue Battery is not charging
Hi Team, We are facing an issue with the Surface Hub — the battery is not charging and is showing an orange blinking light. The battery appears to be completely drained. Please find the attached log files and picture for your reference. Kindly look into…
Surface | Surface Go | Power and battery
258 questions
asked 2025-10-30T11:29:05.1766667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 75%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMT%3C/text%3E%3C/svg%3E)
Mohammed Tabraiz
0
Reputation points
answered 2025-10-31T17:07:02.15+00:00
S.Sengupta
30,261
Reputation points MVP
Volunteer Moderator
2 answers
Surface Go 2 Battery not charging
We have 8 Surface Go 2 that no longer charge. They have been unused for several weeks and the batteries have discharged completely. When connected, the battery indicates that it is charging but remains at 0%. We have run a diagnostic and the battery is…
Surface | Surface Go | Power and battery
258 questions
asked 2025-09-25T16:35:55.3833333+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 81%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAD%3C/text%3E%3C/svg%3E)
Alain Dube
0
Reputation points
commented 2025-09-25T19:28:20.19+00:00
Alain Dube
0
Reputation points
1 answer
Wake-on-Power for Surface Go 3 running Windows 11 Enterprise
I would like to enable the Wake-on-Power feature on a Surface Go 3 running Windows 11 Enterprise. However, the feature appears to be unavailable in the Surface UEFI configurator after installing the Surface IT Toolkit, and it is not functioning through…
Surface | Surface Go | Power and battery
258 questions
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(188.79999999999998, 79%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
2 answers
Battery replacement price
Hello Price for changing battery of Microsoft Surface GO2 Best regards Thank you
Surface | Surface Go | Power and battery
258 questions
asked 2025-07-29T04:03:46.65+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 54%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EWR%3C/text%3E%3C/svg%3E)
Wacharakeat Rawitiwakul
0
Reputation points
answered 2025-07-29T16:36:55.6566667+00:00
Barb Bowman
80,700
Reputation points MVP
Volunteer Moderator
1 answer
Surface Go 3 Overheating Issue
Recently, the Surface Go 3 overheated without running any specific programs. The charger had just been disconnected, and the incident occurred rapidly. What could be the potential causes and solutions for this overheating issue?
Surface | Surface Go | Power and battery
258 questions
asked 2025-07-22T20:02:38.3366667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(227.2, 12%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LarryG
0
Reputation points
edited an answer 2025-07-22T21:45:17.2166667+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
3 answers
Surface 2 Go, dead, black screen
The Surface has shown the window logo when pressing the power button. But it kept the logo for long time (minimum 10 minutes) without reaction. So I pressed the power button for 30 seconds. The screen went black but Surface did not restart. Since then…
Surface | Surface Go | Power and battery
258 questions
asked 2025-07-14T16:54:09.67+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(288, 54%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Martin Käufer
0
Reputation points
answered 2025-07-16T12:34:04.8733333+00:00
Martin Käufer
0
Reputation points
1 answer
Power supply international adapters
The Surface Go comes with a Microsoft Power supply model 1736. For the UK it is supplied with a Well Shin adapter to fit the UK 3 pin sockets. This adapter slides into the power supply. These are made for Microsoft by Well Shin but do not seem to be …
Surface | Surface Go | Power and battery
258 questions
asked 2019-01-10T09:49:39+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
서피스랩탑 고3 AS
AS 신청해두었는데, 택배를 어디로 보내야하는지 안내가 없습니다. 주소 안내 부탁드립니다. AS 시 택배비는 개인 부담인가요? 고객센터 전화번호 안내 부탁드립니다.
Surface | Surface Go | Power and battery
258 questions
asked 2024-05-19T05:24:50+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
1 answer
Battery drains while Surface Laptop Go 3 is turned off
The battery of my Surface Go 3 drains while the Laptop is turned off. I have tried some of the suggestions in the forum: Battery troubleshooting, changing the settings of the power off button, and disabling fast start-up. Unfortunately, none of these…
Surface | Surface Go | Power and battery
258 questions
asked 2024-08-06T10:49:00+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
3 answers
One of the answers was accepted by the question author.
Battery charge indicator missing from task bar
I have lost my battery charge icon on my Surface Go2 running Windows 11 home. I have tried all the online suggestions including uninstalling and reinstalling "battery" drivers in Device Management. No joy. Any other suggestions? Any help would…
Surface | Surface Go | Power and battery
258 questions
asked 2022-02-22T19:59:09+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous
2 answers
One of the answers was accepted by the question author.
Surface Go won't recognize charger
My Surface Go no longer recognizes the charger. I can plug it into other Surface devices and the charger works fine, when I plug it into this specific Go, the device doesn't recognize the charge (no white light). The same charging cord works on the other…
Surface | Surface Go | Power and battery
258 questions
asked 2021-06-01T18:48:56+00:00
Anonymous
asked 2025-07-07T16:28:16.88+00:00
Anonymous