980 questions with Surface | Surface Book | Power and battery tags

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3 answers

Surface Book 2 15 not using the dedicated Nvidia GPU

Hi all, I recently received my second replacement SB15 from Microsoft (initial one was bent when I purchased it, first replacement had a very loose detach mechanism on one side). I tried running some architecture programs today (Rhinoceros 3D etc) and…

Surface | Surface Book | Power and battery
asked 2019-01-14T15:03:31+00:00
Anonymous
18 answers One of the answers was accepted by the question author.

Is Surface Book 3 i5 configuration still fanless and is that still the only fanless configuration?

Any changes to fanless options in Surface Book 3 - is the i5 configuration still fanless and is that still the only fanless configuration?

Surface | Surface Book | Power and battery
asked 2020-05-06T17:26:06+00:00
Anonymous
1 answer

Microsoft Surface Book Batteries

Please explain to me why your Microsoft Agents are out and right thinking lies ??? https://answers.microsoft.com/en-us/surface/forum/all/replacement-battery-for-surface-book-1/522b2d66-9693-4689-be2d-47a82a4f3412 They are telling people that they have to…

Surface | Surface Book | Power and battery
asked 2021-09-02T09:25:01+00:00
Anonymous
1 answer

After screen battery replacement probems

![](https://filestore.community.support.microsoft.com/api/images/1e3648da-7392-4d91-897f-570b0463ab8b?upload=true)![](https://filestore.community.support.microsoft.com/api/images/d5394cb4-c0ee-46e1-a557-8f9f2b50f7e0?upload=true)Hello , i have a microsoft…

Surface | Surface Book | Power and battery
asked 2023-01-09T14:27:01+00:00
Anonymous
8 answers

Brand New MS Surface Pro 6 - CPU Throttling Issue

Hi, Could you advise us when this  issue will be fixed with an update or oif there is another solution. ? We are experiencing this issue on many of our Business fleet PCs. I have read the forums, and nothing has fixed the issue so far.  Do you have a…

Surface | Surface Book | Power and battery
asked 2019-10-02T09:02:27+00:00
Anonymous
2 answers

Surface book 2 battery 2 only being used

Is it normal that Battery 2 is only being used after it gets down to 80% because from 80-100% both batteries are being used, but when it gets below to 80% only Battery 2 is doing the work, also when Battery 2 gets to 35%, now Battery 1 starts to being …

Surface | Surface Book | Power and battery
asked 2020-06-17T04:46:10+00:00
Anonymous
1 answer

Surface book not charging in Docking Station

Is there a control setting that when connected to the docking station the SB runs on battery? Although the light on the power connection on the docking station is "ON" my SB is using it's battery for power.  Ultimately being drained and…

Surface | Surface Book | Power and battery
asked 2016-02-27T14:18:20+00:00
Anonymous
1 answer

Microsoft Support has closed my Service Request as "Issue Resolved" Without Resolving the case

I Have a device that is under warranty with a battery issue. I have been contacting Microsoft for Months. Each time a case is opened they ask me for information and indicate they will get back to me. After a day or 2 of no response I see the case as…

Surface | Surface Book | Power and battery
asked 2025-05-02T00:42:15+00:00
Anonymous
4 answers

Surface Dock not recognized by Surface Book Performance Base

I was wondering if anyone could help me with a problem I have with my Surface Dock (model 1661).  Just about a month ago I was able to use my Surface Dock with no problems at all.  It would charge my Surface Book, and all the ports on it worked great. …

Surface | Surface Book | Power and battery
asked 2020-07-05T23:39:04+00:00
Anonymous
2 answers

"New" refurbished surface book 2 arrived fully dead with 91 cycles on the battery, plus about 15% degradation

I recently (as in just a day ago) received the replacement device for my surface book 2 (base 13.5" model) and when I opened the laptop and tried to turn it on, it was dead. Usually these would have some amount of charge but it was completely dead.…

Surface | Surface Book | Power and battery
asked 2023-03-16T23:38:18+00:00
Anonymous
1 answer

My Surface Book suddenly shuts down from 91% to 0% (both batteries)

Hello, I am Ly. I hope you receive my question. I need your assistance. Recently, my Surface Book 2 suddenly shuts down even when it is fully charged. It happens right after I turn it on, before I can do anything. Oh, I checked Battery usage: It…

Surface | Surface Book | Power and battery
asked 2025-01-27T15:12:21+00:00
Anonymous
1 answer

Surface Book 2 clipboard not charging

recently I had to replace my Surface Book 2 with another one with identical specs. I had a full disk backup and restored it to the new machine, after allowing the new machine to be updated with software updates, including firmware. The restore was…

Surface | Surface Book | Power and battery
asked 2020-06-16T18:01:21+00:00
Anonymous
3 answers

Screen Battery Book 2 - does it get charged once connected to keyboard?

Hello,  I’m considering to buy the Book 2 I have one important question that I can not find an answer on the web.  I was wondering if the battery 1 (screen battery) gets charged once connected to the performance base (keyboard). Example: I’m traveling…

Surface | Surface Book | Power and battery
asked 2019-08-19T15:11:09+00:00
Anonymous
1 answer

Microsoft Surface Book 2 "Battery 1: 0% remaining, Battery 2: 0% remaining", Only works when power connected

My Surface book 2 batteries suddenly dont charge beyond 0% When plugged with AC cord, the white LED light turns on on the power cord. Battery 1 and Battery 2 shows "0% remaining" and has the electric symbol on the icon (attached a pic) I…

Surface | Surface Book | Power and battery
asked 2023-09-17T09:44:52+00:00
Anonymous
3 answers

Surfacebook 3 keyboard and touchpad do not work when unplugged from power

I have a surfacebook 3 and there is an issue with the keyboard module. The battery on the keyboard only charges to 18% and when you unplug the keyboard module from power the keyboard and touchpad stop working. It has been like this since it was…

Surface | Surface Book | Power and battery
asked 2022-11-14T20:04:08+00:00
Anonymous
4 answers

Tablet battery won't charge if charger plugged in the keyboard port (indicator light turns on, but percentage won't increase)

Hi, I have the surface book 2 15", it's 2.5 years old, it's heavily used, the keyboard battery won't charge, stays at 0%. (the Tablet battery is fine) I understand the keyboard Battery may have died of age, if that's the case, I'll replace it. but…

Surface | Surface Book | Power and battery
asked 2021-10-18T15:21:19+00:00
Anonymous
3 answers

Information transfer when sending my surface device for repair

Hello, I was recently working on my surface book 2 when, long story short, turned off will no longer turn on. This happened without any warning signs, and I did not have any opportunity to back up my hard drive, nor am I able to get any information off…

Surface | Surface Book | Power and battery
asked 2022-04-15T02:49:52+00:00
Anonymous
1 answer One of the answers was accepted by the question author.

Battery Limiter not working on my Surface Book 2 15 in as intended

Hello guys :) So I have been trying to use the battery limiter, which I enabled the BIOS, but it only works on battery 1 (the clipboard battery). The Battery 2 keeps charging after reaching 50% whereas the battery 1 stops at 50%. I have tried…

Surface | Surface Book | Power and battery
asked 2020-01-01T21:11:05+00:00
Anonymous
3 answers One of the answers was accepted by the question author.

Microsoft Surface Book keyboard not detected

My Microsoft surface book keyboard is no longer detected by the clipboard.  I have removed the keyboard manually to clean the connectors.  I have charged both the keyboard and clipboard separately.  I have checked for latest updates and still doesn't…

Surface | Surface Book | Power and battery
asked 2017-06-25T16:34:42+00:00
Anonymous
1 answer

Surface Book 2 Base Battery

My Surface Book 2 Base Battery suddenly showed 0% charge while it was on 50%+ It happened after a game crashed (didn't even use the Nvidia Graphics).  The graphic card disconnected but the keyboard and trackpad was still usable. I've checked the battery…

Surface | Surface Book | Power and battery
asked 2021-03-26T19:01:50+00:00
Anonymous