Surface Surface Book Power and battery

3 answers

Microsoft Surface with Maxim Integrated Power Meter

I am in the process of running some experiments of measuring energy consumption of software, and to this I have found that the Maxim Integrated Power Meter should be very accurate. This issue is that it is very difficult to find out which Surface devices…

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Anonymous

5 answers

Trying to get my Surface Book repaired and when I contact you, it says there are no service options available

Hi there, I have registered my Surface Book and logged into my Microsoft account. Every time I try to submit a request for repair, and I enter my shipping address, it says there are no service options available. I know it is out of warranty but I am…

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Anonymous

3 answers

Surface Book 2 Battery Drain

I purchased a Surface Book 2 a few days ago. Since then I've noticed that the battery will only last a few hours using around 15-20% per hour. I did a Powercfg report and it reported a few issues with USB not suspending and high CPU utilisation. Is this…

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Anonymous

10 answers

Surface Book 2, it produced sparks, smoke, and burning smells.

Hi Community, My surface Book 2 charger port has been burned and it is not working to be charged. I appreciate it if anyone can offer solution. I did call Microsoft but didn't get any help. My warrant expired 9/2019. Thanks Tulip

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Anonymous

12 answers

Surface Book 3 Freezes

My Surface Book 3 freezes from time to time. For example, I'll be clicking through stuffs with my Bluetooth mouse and then the SB3 wouldn't respond for a couple of minutes. I thought it was just my mouse acting up, but then after clicking on the…

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Anonymous

1 answer

HID-compliant Mouse Keeping Touchpad On

I have a Microsoft Surface Book 2 15" and a Microsoft Precision Mouse (Bluetooth). When I connect/install my mouse, the Precision Mouse show as connected in my Bluetooth devices. But I also see "HID-Compliant Mouse" connected. When I…

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Anonymous

2 answers

Surface Book 2 base USB devices and keyboard/trackpad disconnecting and reconnecting for a minute after waking up

When I turn on my laptop, or when it wakes up from sleep or screen timeout, after about a 20 second delay everything that is connected to the base, including the keyboard, trackpad, U SBmouse, and USB xbox controller disconnects and then reconnects…

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Anonymous

7 answers

Surface Book Stuck on Login Screen

Hi, I've seen posts about freezing, but my computer specifically gets stuck on the login screen. My name appears, but the box where I would usually type in my password does not. The cursor can still move around, but there is no way to type a password.…

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Anonymous

22 answers

Battery Limit Not Working

Heyo! I've had my Surface Book 3 for a while now and randomly the battery limit stopped working and charges the battery to 100% I use the laptop as a desktop most of the time I would super appreciate if someone could help, happy to share any info needed

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Anonymous

1 answer

Surface Book 1703 1705 Battery Replacement

Surface book 1703 1705 date code 1617 just started to shut down when it is unplugged. The battery shows 100%. Operates normally as long as it is plugged in. Any suggestions?

asked

Anonymous

2 answers

Microsft Surface Book won't turn on and the detach button shows red light

Hi there. I just bought my laptop 3 months ago. When I'm using it was totaly fine. But yesterday, i turn it on and saw the battery is low so i decided to charge it first. After a few hours I want to turn my laptop, it won't. I don't know what happen…

asked

Anonymous

1 answer

Possible to get a refund? [Surface Book]

Hi all! I have a Surface Book (performance base 256gb), and it has been slowing down, overheating and the screen has been bent from when I got it. It is still under the one year warranty, but while reading through the warranty card, I saw it said that…

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Anonymous

2 answers

SSD in Surface Book 3

How can I tell which SSD is being used in the Surface Book 3 (15", 32gb mem, 2tb ssd)? I assumed it was the Samsung 970 evo, but from the numbers I am getting from CrystalMarkBench it doesn't seem to be that one, at least compared to number I have…

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Anonymous

3 answers

Battery icon and percentage does not show on my Surface, battery won't charge.

It's been a few weeks now since the battery icon on my Surface Book 2 disappeared, battery percentage will not show no matter where I look. All battery settings are also gone when I look in the power settings. It feels like no battery is detected from my…

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Anonymous

4 answers

SurfaceBook 2 Keyboard replacement

Hi all, My Keyboard for the SB2 no longer charges itself after the keyboard had a bad time with a cup of tea. The keyboard, trackpad and usb still work but charging is no longer an option. What options do I have for sourcing a replacement keyboard? I…

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Anonymous

2 answers

Is anyone using a Surface Book 2 with Cubase for music production?

I am interested in learning more about the performance of a Surface Book 2 (I am thinking about a 15-inch, but would consider a 13.5-inch) for music production, especially with Cubase Pro 9.5. SurfaceProaudio.com has lots of information about other…

asked

Anonymous

1 answer

Surface Book 3 - Which power supply

Hi, I recently received a 13.5" SB3 and it came with a 102 W power supply, not the 127 W version. Looking on the microsoft store it seems that the 102 W version is listed as being for the SB2 and SB, not the SB3; the 127 W version specifically…

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Anonymous

2 answers

Surface Book 2 Battery Drain too Fast

I have a SB2 that I bought back in 2020. Lately when disconnected from power the battery drains in about 20 minutes tops. I would like to know if this is something that can be remedied on my end or is the surface book at the end of its life. Please…

asked

Anonymous

3 answers

Surface Book switches off unless battery driver uninstalled

My Surface Book turns off within 1 minute of it being powered on. Although it is always connected to power (LED White) during use, the device battery is at 0% and 'not charging'. I suspect this is a software issue, rather than a hardware issue, and would…

asked

Anonymous

15 answers

Surface Book 2 overheating after update

I was forced to update my Windows 10 back on 10th June 2020 and after updating I have noticed a huge issue with heat. I have noticed my Surface Book 2 overheating with fans running so loud especially when gaming or when idle. This issue never happened…

asked

Anonymous

Surface | Surface Book | Power and battery

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980 questions with Surface | Surface Book | Power and battery tags

Microsoft Surface with Maxim Integrated Power Meter

Trying to get my Surface Book repaired and when I contact you, it says there are no service options available

Surface Book 2 Battery Drain

Surface Book 2, it produced sparks, smoke, and burning smells.

Surface Book 3 Freezes

HID-compliant Mouse Keeping Touchpad On

Surface Book 2 base USB devices and keyboard/trackpad disconnecting and reconnecting for a minute after waking up

Surface Book Stuck on Login Screen

Battery Limit Not Working

Surface Book 1703 1705 Battery Replacement

Microsft Surface Book won't turn on and the detach button shows red light

Possible to get a refund? [Surface Book]

SSD in Surface Book 3

Battery icon and percentage does not show on my Surface, battery won't charge.

SurfaceBook 2 Keyboard replacement

Is anyone using a Surface Book 2 with Cubase for music production?

Surface Book 3 - Which power supply

Surface Book 2 Battery Drain too Fast

Surface Book switches off unless battery driver uninstalled

Surface Book 2 overheating after update