Service Manager
A family of System Center products for managing incidents and problems.
209 questions
0 answers
Service manager Database Meltdown
Good day! At different times of the day, we have massive queries in the database such INSERT INTO #CurrentTxnRelatedEntityChangeLog ( [EntityChangeLogId], [EntityId], [EntityTypeId], [RelatedEntityId], …
asked 2020-11-09T09:00:52.817+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 10%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Игорь Гритченко
1
Reputation point
commented 2022-05-01T10:04:53+00:00
Yasser Sobhdel
41
Reputation points
1 answer
One of the answers was accepted by the question author.
SCSM Exchange Connector Issues
I really could use some help with the exchange connector 4.1 working within SCSM 2016 - I have pretty much tried way to get this work, from using Exchange Server URL to using Exchange Online and I keep getting this error Also including API…
asked 2022-04-27T17:25:45.967+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(80, 13%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJC%3C/text%3E%3C/svg%3E)
Justin Cron
21
Reputation points
accepted 2022-04-28T20:14:21.64+00:00
Justin Cron
21
Reputation points
0 answers
SCSM 2019 version 10.19.1035.0 - An error occured while loading items
Hi All Have any of your come across the below error while trying to access the Service Level Objectives in SCSM 2019 Date: 19 Apr 2022 12:24:21 PM Application: Service Manager 2019 Console Application Version: 10.19.1035.0 Severity:…
asked 2022-04-19T12:12:43.85+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 15%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELJ%3C/text%3E%3C/svg%3E)
Lloyd Johns
1
Reputation point
commented 2022-04-21T07:07:02.437+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 92%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EXM%3C/text%3E%3C/svg%3E)
XinGuo-MSFT
14,236
Reputation points
1 answer
become an admin
My account belongs to organisation where more three users, but no one is an admin there, so we cannot do anything with accounts. How can i get an admin privileges ? i have full control of domain
asked 2022-04-14T10:36:35.343+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(291.2, 99%, 38%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVP%3C/text%3E%3C/svg%3E)
Vitali Povietkin
1
Reputation point
answered 2022-04-14T10:53:01.273+00:00
SChalakov
10,261
Reputation points MVP
1 answer
issue in loging using mobile authenticator for admin and other users
i cant logging to admin portal using my password system keep sending to mobile auth. app which is not applicable or reachable as mobile formatted how to log in specially system keep deducting the invoices form the credit card
asked 2022-04-09T19:43:49.523+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(6.4, 30%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
maged hussein
1
Reputation point
answered 2022-04-12T06:53:38.19+00:00
XinGuo-MSFT
14,236
Reputation points
10 answers
One of the answers was accepted by the question author.
system center cervice manager 2019
Hello I am trying to install service manager 2019 and i have below error . How can i rectify this issue? An error occurred while executing a custom action:_PreRegisterExtensionsDeferred This upgrade attempt has failed before permanent…
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 57.00000000000001%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 36%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EM%3C/text%3E%3C/svg%3E)
1 answer
Exchange Connector: Failed to poll the inbox at https://outlook.office365.com/EWS/Exchange.asmx for new mail, details: The request failed. The underlying connection was closed:
Exchange Connector: Failed to poll the inbox at https://outlook.office365.com/EWS/Exchange.asmx for new mail, details: The request failed. The underlying connection was closed: Exchange Connector: Unable to process email for username@test .com,…
asked 2022-02-24T16:18:41.817+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 18%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Roberto Castaneda
16
Reputation points
commented 2022-03-22T08:40:36.403+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 86%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EFB%3C/text%3E%3C/svg%3E)
Felix Brusch
1
Reputation point
2 answers
One of the answers was accepted by the question author.
SCSM 2019 and Configuartion ITEM issue
Hi, If I go to Configuration ITEMs --->Computers--All Windows Computers and select a Computer and open it, I see the "Software" "installed Software" and "Software Update" But on the installed software it is…
asked 2022-03-09T14:19:41.947+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(16, 43%, 11%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP1%3C/text%3E%3C/svg%3E)
PerserPolis-1732
1,326
Reputation points
accepted 2022-03-14T07:46:47.093+00:00
PerserPolis-1732
1,326
Reputation points
3 answers
One of the answers was accepted by the question author.
SCSM 2019 and Exchange Connector 4.1
Hi, I have SCSM 2019 and Exchange 2019. If I try to create a Exchange connector 4.1, I get the following error message I am using the following URL: https://192.168.10.76/EWS/exchange.asmx I have copied the following files into SCSM…
asked 2022-03-11T11:53:44.147+00:00
PerserPolis-1732
1,326
Reputation points
accepted 2022-03-14T07:45:49.66+00:00
PerserPolis-1732
1,326
Reputation points
2 answers
System Center Service Manager recovery key password lost
One of our admins left the company and we had to uninstall Service Manager from the server and when we tried to reinstall it we released we had to restore the secure storage backup key. The issue is we don't have the password. Does anyone have a way to…
asked 2022-02-23T23:57:30.483+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 34%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZF%3C/text%3E%3C/svg%3E)
Zach Flesher
26
Reputation points
answered 2022-03-03T07:41:36.063+00:00
XinGuo-MSFT
14,236
Reputation points
5 answers
One of the answers was accepted by the question author.
a new created service catalog does not appear on the service portal SCSM 2019
Hi, I have created some new Service Catalogs and published them, but it appears not on the Service Portal. Any Idea? Regards
asked 2022-02-25T12:35:00.227+00:00
PerserPolis-1732
1,326
Reputation points
accepted 2022-03-02T13:01:05.323+00:00
PerserPolis-1732
1,326
Reputation points
1 answer
Service Manager custom management pack - error when adding related config items
I am creating a custom management pack for Service Manager and want to add related items between the custom config items. I am getting a null reference exception and not sure where I have gone wrong, any input would be appreciated. The error…
asked 2022-02-20T05:50:36.247+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 88%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
RobertHogan
1
Reputation point
answered 2022-02-22T09:24:57.38+00:00
RobertHogan
1
Reputation point
1 answer
One of the answers was accepted by the question author.
Service Manager Authoring tool installation on local machine
Hi, I am trying to figure out if we can install and use Service Manager Authoring tool on a local machine. Does anyone have an idea if this is possible or not? If not, why? Any information will be highly appreciated.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(124.80000000000001, 33%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHK%3C/text%3E%3C/svg%3E)
0 answers
Service Manager ADgroupexpander not working in untrusted domain
Hi, We have created an ADconnector that should collect groups and its users from an domain with a one way trust. Within our own domain, the group is collected and the users are added. with the other domain, the users don't get added. the groups do. …
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 91%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ER%3C/text%3E%3C/svg%3E)
2 answers
Service Manager 2019 self service portal request creation Failed
Hi, Iget this error "Request creation failed " when I submit a generic request from portal"and the incident is open in console ,I use accounts under Enduser role ,admin role and run as account like workflow. FYI ,I use system center 2019…
asked 2021-03-21T08:58:34.31+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(195.2, 87%, 28%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMA%3C/text%3E%3C/svg%3E)
Moumen Ali
6
Reputation points
answered 2022-02-02T15:55:03.72+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(307.2, 56.00000000000001%, 39%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECH%3C/text%3E%3C/svg%3E)
Charles H. Perkins
1
Reputation point
2 answers
SCSM Data warehouse activation
Dears, Could you help me with how to upgrade the SCSM data warehouse to a licensed edition (activate it)?
asked 2022-01-16T08:29:26.343+00:00
Heba Wagih
116
Reputation points
commented 2022-02-02T09:39:36.55+00:00
Andreas Baumgarten
96,281
Reputation points MVP
0 answers
SLA Clock Doesn't Stop on Cancelled SR
Our SLA clock doesn't stop when an Service Request is Cancelled or Failed. I thought this was working correctly previously. I have modified the MP so that the clock will pause when the SR goes On Hold. Since then, at least, Cancelled and Failed don't…
asked 2022-02-01T21:22:37.837+00:00
Charles H. Perkins
1
Reputation point
asked 2022-02-01T21:22:37.837+00:00
Charles H. Perkins
1
Reputation point
0 answers
DPM 2012R2 - Two DPM-servers with one DPM-agent only for File Restore
Hello! Can I use SetDpmServer.exe to connect DPM Agent on file server to Two DPM-servers without protection on both - only for file restore from any of DPM Servers? Thanks!
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 62%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
1 answer
Presence in Service Manager Using Teams
Is user presence in Service Manager supported with Teams and not the Skype client. Is so what needs to be configured for this to work. If not is it planned for System Center 2022?
asked 2022-01-13T16:04:15.18+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 2%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHH%3C/text%3E%3C/svg%3E)
Harold Harris
21
Reputation points
answered 2022-01-14T02:50:48.66+00:00
XinGuo-MSFT
14,236
Reputation points
3 answers
SCSM Review Activity Comments
We have a user who approved a Review Activity through email and the user used a smiley face when they approved. The SQL DBs did not like the smiley face and we keep having warnings on the server because of this. I found the basemanagedentityid for the…
asked 2021-12-21T21:21:28.613+00:00
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 84%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EZF%3C/text%3E%3C/svg%3E)
Zach Flesher
1
Reputation point
commented 2021-12-27T20:24:42.85+00:00
Andreas Baumgarten
96,281
Reputation points MVP