SharePoint Online - Identifying the Correlation ID for a Request

If you ever need to raise a support case with Microsoft relating to an issue that you are experiencing with SharPoint Online, the support engineer may ask you for the Correlation ID for a request that exhibits the issue - for example something isn't displaying correctly on a page, Search query returning unexpected results etc. The engineer will use the Correlation ID to query the ULS logs to investigate the issue - but how do you obtain the Correlation ID for a request? It's actually quite simple and here is how to do it in IE and Chrome, you can also do this using Fiddler if required.

Internet Explorer

• Hit F12
• Select Network
• Browse to the page in question
• Select the initial request to the page (Start.aspx in this case)
• Select Headers
• Browse to the Response Headers section and look for SPRequestGUID

Chrome

• Hit CTRL + Shift + I
• Select Network
• Browse to the page in question
• Select the initial request to the page (Start.aspx in this case)
• Select Headers
• Browse to the Response Headers section and look for SPRequestGUID

Brendan Griffin - @brendankarl

Comments

• Anonymous
  December 11, 2015
  Nice Article Brendan - Could this also be used for On-Premises deployments too?
• Anonymous
  December 11, 2015
  Yes, should work On-Prem too. Just realised that I blanked out the URL you can clearly see it in each request :)