A quick "what to do" about dropping a phone with OneNote Mobile installed

 

I got this email from a OneNote user in Australia last week about a problem he was having with OneNote syncing to OneNote Mobile:

 

"I have a Palm Pro which was syncing beautifully with OneNote on my PC. Then tragedy, my Palm was dropped. I received a new one and Active Sync restored everything. No matter what I try however I cannot get the info in OneNote on my PC to sync to the Palm."

 

My first thought was to suggest he install OneNote Mobile on the device.  It turns out he already had done that, and then mentioned that the replacement device came with OneNote mobile already installed.

 

A quick check with the ON Mobile team came up with these three steps:

 

1. Uninstall the OneNote Mobile version installed from PC since he already has one on his device. He can do this by going to Programs --> Remove programs. After uninstalling, he should only have one version of OneNote Mobile on his device.

 

2. Delete (all) Active Sync partnerships between this device and his PC.

 

3. Create new partnership and try syncing again.

 

This makes sense.  I could see scenarios in which two different installations of ON Mobile on the device could be conflicting.  Plus, deleting the Active Sync partnership would likely be necessary since he is using a new device at this point.

 

I forwarded these steps to the fellow and he replied that deleting the partnerships and recreating them worked fine.  He can sync now and is back to using OneNote.

 

Nothing Earth shattering here.  I liked the way this person explained the problem and mentioned what he had already tried in his attempts to get sync working again.  That avoided problems with suggesting steps he had already taken and saved some email time back and forth.

 

This was a nice little fix for restoring sync and I figured I should pass it along.

 

Questions, comments, concerns and criticisms always welcome,

John