<?xml version="1.0" encoding="utf-8"?>
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  <channel>
    <title>Onedrive for Business Support team</title>
    <atom:link
      href="https://docs.microsoft.com/archive/blogs/odfb/feed.xml"
      rel="self"
      type="application/rss+xml" />
    <link>https://docs.microsoft.com/archive/blogs/odfb/feed.xml</link>
    <description />
    <lastBuildDate>Fri, 20 Oct 2017 00:15:21 GMT</lastBuildDate>
    <language>en-US</language>
    <sy:updatePeriod>hourly</sy:updatePeriod>
    <sy:updateFrequency>1</sy:updateFrequency>
    <item>
      <title>"We couldn't sync this library.  This library can no longer be synced using this application."</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/we-couldnt-sync-this-library-this-library-can-no-longer-be-synced-using-this-application</link>
      <pubDate>Fri, 20 Oct 2017 00:15:21 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=836</guid>
      <description><![CDATA[ISSUE:

User receives message "We couldn't sync this library.  This library can no longer be...]]></description>
      <content:encoded><![CDATA[<strong>ISSUE:</strong>

User receives message "We couldn't sync this library.  This library can no longer be synced using this application.  To sync these files, use the latest OneDrive application", when trying to sync using OneDrive for Business (Groove) client.

<a href="https://msdnshared.blob.core.windows.net/media/2017/10/We-cant-sync-this-library.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/10/We-cant-sync-this-library-300x205.png" alt="" width="300" height="205" class="alignnone size-medium wp-image-845" /></a>



<strong>RESOLUTION:</strong>


- In the search box on the taskbar, type regedit

- Select the top result, regedit Run command

- Update to registry key - HKEY_Current_User\Software\Microsoft\Common\Groove\<strong>Disablemysitesync </strong>from 1 to 0.


<strong>NOTE</strong>:    If you continue to receive message, also check the same registry location for SPOTenantSyncClientRestriction key and change that key as well from 1 to 0.


]]></content:encoded>
    </item>
    <item>
      <title>OneDrive Sharing</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/onedrive-sharing</link>
      <pubDate>Fri, 29 Sep 2017 04:10:58 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=695</guid>
      <description><![CDATA[OneDrive Sharing



Let’s go over this page to better understand what these settings control....]]></description>
      <content:encoded><![CDATA[<strong>OneDrive Sharing</strong><!--more-->



Let’s go over this page to better understand what these settings control.
 

<a href="https://msdnshared.blob.core.windows.net/media/2017/09/Pic2.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/Pic2-291x300.jpg" alt="" width="291" height="300" class="alignnone size-medium wp-image-815" /></a>


Let users share SharePoint content with external users 
This controls how a user can share with external users

<a href="https://msdnshared.blob.core.windows.net/media/2017/07/Pic-2-and-3.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/07/Pic-2-and-3-300x71.png" alt="" width="300" height="71" class="alignnone size-medium wp-image-706" /></a>
 
Only existing external users -can share only to external users that exist in your tenant
New and existing external users (sign-in required) – can share with new external users or external users that already exist in your tenant can access
Anyone, including anonymous users -can share with anyone and anyone that the link has access

Let users share OneDrive content with external users 
This controls how a user can share with external users and must be at least as restrictive as your SharePoint sharing settings
Options:

<a href="https://msdnshared.blob.core.windows.net/media/2017/07/Pic-2-and-3.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/07/Pic-2-and-3-300x71.png" alt="" width="300" height="71" class="alignnone size-medium wp-image-706" /></a>
 
Only existing external users -can share only to external users that exist in your tenant
New and existing external users (sign-in required) – can share with new external users or external users that already exist in your tenant can access
Anyone, including anonymous users -can share with anyone and anyone that the link has access

Default Sharing Links
These settings control what the default setting will be when a user shares a file/folder

<a href="https://msdnshared.blob.core.windows.net/media/2017/07/Default-Sharing-Links.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/07/Default-Sharing-Links-300x108.png" alt="" width="300" height="108" class="alignnone size-medium wp-image-705" /></a>
 
Direct -Only people who have been given permission directly or via sharing invitation
Internal-Anyone in your tenant that has access to the URL can access 
Anonymous access-Anyone internal or external that has the link can access
These settings directly affect the default setting that appears when a user Shares a file/folder


<a href="https://msdnshared.blob.core.windows.net/media/2017/09/Send-Link.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/Send-Link-229x300.png" alt="" width="229" height="300" class="alignnone size-medium wp-image-795" /></a>


 
Figure 1: Indicates Direct is the Default Sharing Link Setting

Administrator controls for Anonymous Links

<a href="https://msdnshared.blob.core.windows.net/media/2017/09/admin-anonymous.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/admin-anonymous.png" alt="" width="274" height="208" class="alignnone size-full wp-image-726" /></a>
 
Administrators can control how long an anonymous sharing link is valid for
If the user tries to change this setting when sharing they will see the message 
Expiration can’t extend past X days because of admin policy

<a href="https://msdnshared.blob.core.windows.net/media/2017/09/Link-Settings-1.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/Link-Settings-1-214x300.png" alt="" width="214" height="300" class="alignnone size-medium wp-image-775" /></a>
 
Administrators can also force the permissions on a file/folder level to be view only
Once this is set the user will see this option greyed out when sharing 
 
<a href="https://msdnshared.blob.core.windows.net/media/2017/09/Link-Settings-2.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/Link-Settings-2-232x300.png" alt="" width="232" height="300" class="alignnone size-medium wp-image-785" /></a>

Limit external sharing by domain
Administrators can control who users share with on a domain level as well.  
 
<a href="https://msdnshared.blob.core.windows.net/media/2017/09/Limit-external-sharing.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/Limit-external-sharing-300x280.png" alt="" width="300" height="280" class="alignnone size-medium wp-image-765" /></a>

What can external users do
External users must accept sharing invitations using the same account that the invitations were sent to
With this setting enabled the user must accept the meeting invite with the exact email address that received the email 

<a href="https://msdnshared.blob.core.windows.net/media/2017/09/External-users-must-accepts.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/External-users-must-accepts-300x21.png" alt="" width="300" height="21" class="alignnone size-medium wp-image-745" /></a>
 
When enabled and the user tries to accept the invitation with a different account than the account that received the invitation, they will receive this message
 
<a href="https://msdnshared.blob.core.windows.net/media/2017/09/Welcome-to-SPO.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/Welcome-to-SPO-300x126.png" alt="" width="300" height="126" class="alignnone size-medium wp-image-796" /></a>

Let external users share items they don’t own
 
<a href="https://msdnshared.blob.core.windows.net/media/2017/09/Let-external-users-share.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/Let-external-users-share-300x43.png" alt="" width="300" height="43" class="alignnone size-medium wp-image-755" /></a>

This setting allows external users that have access to choose to Share the item with other external users
This setting is checked by default
When this setting is disabled and an external user that has access attempts to Share the item they will receive this message
 

<a href="https://msdnshared.blob.core.windows.net/media/2017/09/Share-Test2.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/09/Share-Test2-300x171.png" alt="" width="300" height="171" class="alignnone size-medium wp-image-805" /></a>

Additional Resources:

https://support.office.com/en-us/article/Manage-external-sharing-ee8b91c5-05ec-44c2-9796-78fa27ec8425

https://support.office.com/en-us/article/Manage-external-sharing-for-your-SharePoint-Online-environment-C8A462EB-0723-4B0B-8D0A-70FEAFE4BE85?ui=en-US&amp;rs=en-US&amp;ad=US

https://support.office.com/en-us/article/Change-the-default-link-type-when-users-get-links-for-sharing-81b763af-f301-4226-8842-8d13bd07face




<strong>WRITTEN BY: Teresa Walker</strong>
]]></content:encoded>
    </item>
    <item>
      <title>"The file  may have been changed by another user since you last saved it."</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/the-file-may-have-been-changed-by-another-user-since-you-last-saved-it</link>
      <pubDate>Mon, 10 Jul 2017 10:52:01 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=645</guid>
      <description><![CDATA[ISSUE:

When saving an Excel file multiple times, user receives message "The file  may have been...]]></description>
      <content:encoded><![CDATA[<strong>ISSUE:</strong>

When saving an Excel file multiple times, user receives message <strong>"The file  may have been changed by another user since you last saved it.  In that case, what do you want to do?  Save a Copy  |  Overwrite the changes".</strong>


<a href="https://msdnshared.blob.core.windows.net/media/2017/07/Excel-Error-7-10.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/07/Excel-Error-7-10-300x89.jpg" alt="" width="300" height="89" class="alignnone size-medium wp-image-655" /></a>



<strong>Repro Steps:</strong> 

- Sync a OneDrive library with the local OneDrive client
- Open any Excel file in Excel 2016
- Make any change and save (file saves successfully)
- Make another change to the same file and save



<strong>Workaround: </strong>

- Right click OneDrive in system tray 
- Select Settings


<a href="https://msdnshared.blob.core.windows.net/media/2017/07/OneDrive-Settings-7-10.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/07/OneDrive-Settings-7-10-300x238.jpg" alt="" width="300" height="238" class="alignnone size-medium wp-image-675" /></a>

- Click the Office tab 


<a href="https://msdnshared.blob.core.windows.net/media/2017/07/OneDrive-Office-tab-7-10.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/07/OneDrive-Office-tab-7-10-253x300.jpg" alt="" width="253" height="300" class="alignnone size-medium wp-image-665" /></a>



- Uncheck “Use Office 2016 to sync files that I open”

 
<strong>Note:</strong> If you turn off the Use Office 2016 to sync files that I have open setting, any changes that you and other people make to Office files will no longer merge together automatically. You will also no longer be able to share a document directly from the Office apps.


   
 
<strong>*Microsoft's Product Team is currently scheduled to have a fix by the end of October 2017. </strong> 

]]></content:encoded>
    </item>
    <item>
      <title>Group Sites not Visible in OneDrive for Business</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/group-sites-not-visible-in-onedrive-for-business</link>
      <pubDate>Wed, 10 May 2017 13:42:51 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=606</guid>
      <description><![CDATA[Issue: 

Groups and sites listed in Outlook are different than what appears in OneDrive for...]]></description>
      <content:encoded><![CDATA[<strong>Issue: </strong>

Groups and sites listed in Outlook are different than what appears in OneDrive for Business (new/modern experience). In Outlook all the Office 365 groups are shown that the user is a member of,  however, in OneDrive for Business modern view it will only show a few. 


* If you switch to the classic OneDrive experience then all the Office 365 groups are shown. 



<strong>Resolution:</strong>
 



To have the group sites appear in the OneDrive list, navigate to the mail icon and select a link under Groups to go to the group site. 


<a href="https://msdnshared.blob.core.windows.net/media/2017/05/Group-Sites.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/05/Group-Sites-104x300.jpg" alt="group-sites" width="104" height="300" class="alignnone size-medium wp-image-635" /></a>




Once there, select More and choose Site:




<a href="https://msdnshared.blob.core.windows.net/media/2017/05/Planner.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/05/Planner-300x121.jpg" alt="planner" width="300" height="121" class="alignnone size-medium wp-image-625" /></a>



 
Then click on the Star “Not following” (highlighted below): 




<a href="https://msdnshared.blob.core.windows.net/media/2017/05/Not-Following.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/05/Not-Following-300x88.jpg" alt="not-following" width="300" height="88" class="alignnone size-medium wp-image-615" /></a>


This will add the group to the sites that appear in the OneDrive modern view.


 
*This behavior is by design for the Modern experience in OneDrive for Business. 
  
  
  


<strong>Written by Tania Menice</strong>]]></content:encoded>
    </item>
    <item>
      <title>Sync Button on SharePoint on-premise library.</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/sync-button-on-sharepoint-on-premise-library</link>
      <pubDate>Sat, 06 May 2017 06:02:58 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=596</guid>
      <description><![CDATA[ISSUE:

Selecting the Sync button on a SharePoint on-premise library.

RESULT:

The OneDrive...]]></description>
      <content:encoded><![CDATA[<strong>ISSUE:</strong>

Selecting the Sync button on a SharePoint on-premise library.

<strong>RESULT:</strong>

The OneDrive sync client dialog is displayed.

<a href="https://msdnshared.blob.core.windows.net/media/2017/05/OneDrive-First-Run.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/05/OneDrive-First-Run-300x270.jpg" alt="onedrive-first-run" width="300" height="270" class="alignnone size-medium wp-image-605" /></a>

<strong>RESOLUTION:</strong>

- In the search box on the taskbar, type regedit

- Select the top result, regedit Run command

- Update to registry key - HKEY_CLASSES_ROOT\grvopen\shell\open\command 

  from 

    "%USERPROFILE%\AppData\Local\Microsoft\OneDrive\OneDrive.exe 

  to 

    %Program Files%\Microsoft Office15\Officex\Groove.exe]]></content:encoded>
    </item>
    <item>
      <title>"Sorry, OneDrive can't add your folder right now."</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/sorry-onedrive-cant-add-your-folder-right-now</link>
      <pubDate>Tue, 07 Feb 2017 13:15:07 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=505</guid>
      <description><![CDATA[ISSUE:

When trying to sync a OneDrive or SharePoint team site, you receive a message "Sorry,...]]></description>
      <content:encoded><![CDATA[<strong>ISSUE</strong>:

When trying to sync a OneDrive or SharePoint team site, you receive a message "<strong>Sorry, OneDrive can't add your folder right now</strong>."

<strong>POSSIBLE CAUSES</strong>:
 

1.  “Require Check Out” was enabled on the library.
2.  There are Required columns 
3.  The 'Draft Item Security' is set to 'Only users who can edit items' 
4.  Syncing using an external or guest account for OneDrive



<strong>RESOLUTION</strong>:



 

1.  - <strong>Update the “Require Check Out”  setting to<strong> No</strong>.</strong>


<strong>Steps to change setting</strong>:
 


-In Classic View of the OneDrive/SharePoint library, click the Settings gear and turn the Ribbon On (if not already on)

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Gear.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Gear.jpg" alt="gear" width="68" height="65" class="alignnone size-full wp-image-515" /></a>


-Select the Library tab

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Library-Tab.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Library-Tab.jpg" alt="library-tab" width="248" height="109" class="alignnone size-full wp-image-525" /></a>


-Choose Library Settings

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Library-Settings.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Library-Settings.png" alt="library-settings" width="56" height="88" class="alignnone size-full wp-image-535" /></a>


Select Versioning Settings

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Versioning-Settings.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Versioning-Settings-300x73.jpg" alt="versioning-settings" width="300" height="73" class="alignnone size-medium wp-image-545" /></a>

-Change the Require Check Out from Yes to No

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Required-Checkout-setting.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Required-Checkout-setting-300x129.jpg" alt="required-checkout-setting" width="300" height="129" class="alignnone size-medium wp-image-546" /></a>

-Click OK

<strong>2.  Remove any required columns</strong>

-Go to Library Settings page 


<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Library-Settings.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Library-Settings.png" alt="library-settings" width="56" height="88" class="alignnone size-full wp-image-535" /></a>

-Inspect each column and remove required restriction or validation formula if applicable.

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Required-column.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Required-column-300x90.jpg" alt="required-column" width="300" height="90" class="alignnone size-medium wp-image-575" /></a>


- Select the Required column to edit and changed the 'Require this column to contain information' to No

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Update-Required-Column.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Update-Required-Column-300x250.jpg" alt="update-required-column" width="300" height="250" class="alignnone size-medium wp-image-595" /></a>

<strong>3.  Check the 'Draft Item Security' and make sure it is set to 'Any user who can read items'</strong>

-Go to Library Settings page


<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Library-Settings.png"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Library-Settings.png" alt="library-settings" width="56" height="88" class="alignnone size-full wp-image-535" /></a>

-Click on Versioning Settings


<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Versioning-Settings.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Versioning-Settings-300x73.jpg" alt="versioning-settings" width="300" height="73" class="alignnone size-medium wp-image-585" /></a>

-In the Versioning Settings, check the 'Draft Item Security' and make sure it is set to 'Any user who can read 

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Draft-Item-Security.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Draft-Item-Security-300x26.jpg" alt="draft-item-security" width="300" height="26" class="alignnone size-medium wp-image-565" /></a>



<strong>4.  Synchronizing content using an external or guest user is currently not supported by OneDrive

 
-
]]></content:encoded>
    </item>
    <item>
      <title>"There was an error processing this request.  Please refresh this page."</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/there-was-an-error-processing-this-request-please-refresh-this-page</link>
      <pubDate>Tue, 07 Feb 2017 07:10:16 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=475</guid>
      <description><![CDATA[ISSUE:

User receive message "There was an error processing this request.  Please refresh this...]]></description>
      <content:encoded><![CDATA[ISSUE:

User receive message "There was an error processing this request.  Please refresh this page.", when trying add a comment to a News post.


<a href="https://msdnshared.blob.core.windows.net/media/2017/02/Comments.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/Comments-300x149.jpg" alt="comments" width="300" height="149" class="alignnone size-medium wp-image-476" /></a>

--

CAUSE:



The Comment feature is retired and is no longer available.

https://support.office.com/en-us/article/SharePoint-Online-Tags-Notes-feature-retired-77851BD5-6D5E-42FE-9BF6-D7C17EEB771F?ui=en-US&amp;rs=en-US&amp;ad=US


RESOLUTION:




Use Yammer, Groups or Open Graph Objects.

https://support.office.com/en-us/article/Embed-a-Yammer-feed-into-a-SharePoint-site-4817d2fa-50f6-4f25-88a0-a312745768d4?ui=en-US&amp;rs=en-US&amp;ad=US
]]></content:encoded>
    </item>
    <item>
      <title>OneDrive doesn’t work in Windows 10 when building a Custom Image</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/onedrive-doesnt-work-in-windows-10-when-building-a-custom-image</link>
      <pubDate>Fri, 03 Feb 2017 12:35:56 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=445</guid>
      <description><![CDATA[ISSUE:

After installing Windows 10 MDT image, OneDrive starts when logged in as a local...]]></description>
      <content:encoded><![CDATA[ISSUE:

After installing Windows 10 MDT image, OneDrive starts when logged in as a local Administrator, however, as a non-admin user, OneDrive will not launch.   

STEPS TO REPRODUCE:

- Create a Reference Image using a Build and Capture Task Sequence (Sysprep) in MDT.  
- Deploy the Reference Image with CopyProfile set to True in the Unattend.xml
- After deployment is complete, login as a non-administrator user


CAUSE:

When adding the CopyProfile entry in the Unattend.xml, there are remnants of the administrator's profile that are left on the system (C:\Users\Administrator\AppData\Local\Microsoft\OneDrive).

*Opening C:\Users\Administrator and selecting Continue to grant Permission will allow users to launch OneDrive (not recommended).

<a href="https://msdnshared.blob.core.windows.net/media/2017/02/You-dont-currently-have-perm.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/02/You-dont-currently-have-perm-300x161.jpg" alt="you-dont-currently-have-perm" width="300" height="161" class="alignnone size-medium wp-image-466" /></a>


--

RESOLUTION:

Remove the CopyProfile entry from the Unattend.xml.]]></content:encoded>
    </item>
    <item>
      <title>"You're already syncing this account"</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/youre-already-syncing-this-account</link>
      <pubDate>Fri, 03 Feb 2017 11:31:25 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=425</guid>
      <description><![CDATA[ISSUE:

When trying to sync OneDrive using the new sync client with Windows 7 and Internet...]]></description>
      <content:encoded><![CDATA[ISSUE:

When trying to sync OneDrive using the new sync client with Windows 7 and Internet Explorer (IE), users receive message "You're already syncing this account".

<a href="https://msdnshared.blob.core.windows.net/media/2017/01/Already-Signed-in-OneDrive.jpg"><img src="https://msdnshared.blob.core.windows.net/media/2017/01/Already-Signed-in-OneDrive-300x247.jpg" alt="already-signed-in-onedrive" width="300" height="247" class="alignnone size-medium wp-image-455" /></a>


-



This issue is seen when syncing SharePoint team sites using the newer version of OneDrive.exe (17.3.6743.1212 or higher). 

Internet Explorer on Windows 7 handles protocols differently from newer versions of Windows (8/10), and other browsers (Chrome/Firefox).




RESOLUTION:

Sync the SharePoint team site using a non-IE browser i.e. Chrome or Firefox.


Microsoft's product group is aware of issue and is currently working on a fix.]]></content:encoded>
    </item>
    <item>
      <title>OneDrive crash on launch</title>
      <link>https://docs.microsoft.com/archive/blogs/odfb/onedrive-crash-on-launch</link>
      <pubDate>Wed, 02 Nov 2016 17:11:37 GMT</pubDate>
      <dc:creator><![CDATA[Kim P - MSFT]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/odfb/?p=405</guid>
      <description><![CDATA[ISSUE:

Immediately after launching, the OneDrive client crashes.


CAUSE:

There’s a string...]]></description>
      <content:encoded><![CDATA[ISSUE:

Immediately after launching, the OneDrive client crashes.


CAUSE:

There’s a string in the name of your file that is reserved by Windows (ex. PRN.docx).

List of reserved strings:

 CON
 PRN
 AUX
 NUL
 COM1
 COM2
 COM3
 COM4
 COM5
 COM6
 COM7
 COM8
 COM9
 LPT1
 LPT2
 LPT3
 LPT4
 LPT5
 LPT6
 LPT7
 LPT8
 LPT9


RESOLUTION:

Remove the reserved file from the OneDrive site or change its name.]]></content:encoded>
    </item>
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