The Microsoft ProClarity Team Blog https://docs.microsoft.com/archive/blogs/proclarity/feed.xml Wed, 17 Apr 2019 04:01:00 GMT en-US hourly 1 Cannot Expand the Setup Panel https://docs.microsoft.com/archive/blogs/proclarity/cannot-expand-the-setup-panel Fri, 30 Sep 2011 11:23:00 GMT https://blogs.technet.microsoft.com/proclarity/2011/09/30/cannot-expand-the-setup-panel/ We have seen rare cases where the ProClarity Professional Setup Panel cannot be adjusted or expanded. Instead, the area for the hierarchies is small and a large portion is taken up by blank, grey space. The cause is unknown. However, it may be caused by certain combinations of hardware and non-Aero visual display themes in Windows Vista and 7. The Windows Basic themes may be used on certain hardware or invoked during online meeting sessions such as Live Meeting, Easy Assist, Lync, and others. Workarounds may include switching back to an Aero theme, changing hardware, updating video drivers, or not using online meeting sessions.  Another workaround that may help - if you are using Desktop Professional, (not Web Professional) - is the following. 

  1. Maximize ProClarity Professional
  2. Hide the setup panel (click View > Setup Panel)
  3. Close, then re-open
  4. ProClarity Professional (should be maximized)
  5. Open the setup panel (click View > Setup Panel)

Another thing that can lead to this issue occuring is using one of the Basic Windows 7 themes. If the setup panel isn't rendering correcly try using one of the Windows Aero themes.

]]> Query Failed! https://docs.microsoft.com/archive/blogs/proclarity/query-failed Thu, 21 Jul 2011 16:37:13 GMT https://blogs.technet.microsoft.com/proclarity/2011/07/21/query-failed/ There are many reasons you could receive a query failed message in ProClarity Professional. One recent customer found that when he combined members of a dimension in the background axis, he received, "Query failed:  The current query is not valid and cannot be displayed.  Create a new query by making different selections on the Setup Panel or revising your MDX statement.  If your query contains a calculated measure, the syntax may be incorrect and should be revised.  To restore a previous view, click the Back button".  "Warning  Query Failed!  (800F000A)". 

The customer could work around this by setting the solve order to > 0 or changing AGGREGATE to SUM.  This isn't optimal since users would have to do this manually and these settings would be lost when the next query is run. 

The issue is that the “dynamic” named set cannot be resolved because more than one member(s) is selected on a hierarchy that is referenced in the set definition using .CurrentMember.

The way my brain views this is that the combining (selection) of multiple members on the background blows up because, 1) SSAS finds all the named sets in the cube script which use that dimension, 2) those named sets are then resolved (dynamic!), 3) this named set uses .CurrentMember, and finally , 4) it makes no sense to combine multiple members and .CurrentMember.  I'm not sure I understand it either, so please feel free to set me straight or see this post - https://sqlblog.com/blogs/mosha/archive/2005/11/18/writing-multiselect-friendly-mdx-calculations.aspx.

Thanks to Steve Pontello for his invaluable assistance.

-Joey

 

]]> ProClarity and Kerberos Delegation https://docs.microsoft.com/archive/blogs/proclarity/proclarity-and-kerberos-delegation Thu, 23 Jun 2011 11:49:00 GMT https://blogs.technet.microsoft.com/proclarity/2011/06/23/proclarity-and-kerberos-delegation/ Here's another small update to the ProClarity and Kerberos Delegation document.

  • Kerberos delegation will work with a disjointed domain namespace where the NETBIOS short name does not match the Fully Qualified Domain Name (FQDN). For example, if your FQDN is northamerica.contoso.com and your NETBIOS name is NA.
  • When using a service account for the application pool in Server 2008 and later, you will need to set useAppPoolCredentials to True on the PAS virtual directory. If useKernelMode is set to True and useAppPoolCredentials is set to False, then Kerberos service ticket decryption fails and you will be prompted for credentials and unable to authenticate. Alternatively, you can disable kernel mode authentication, but this is not recommended.
  • Use Network Monitor to capture a client’s failed attempt to authenticate to PAS and see data. Filter the traffic by, “HTTP or KerberosV5” and you should see HTTP:Request, HTTP:Response for GET /pas. Find the KerberosV5:TGS Request and Response and you should see the Sname being requested. This is the exact SPN that needs registered on the PAS IIS application pool service account. For example, Sname: HTTP/ProClarityServer.northamerica.contoso.com.

-Joey

ProClarity and Kerberos Delegation.docx

]]> Unable to run ProClarity Professional and Cube Could Not Be Found https://docs.microsoft.com/archive/blogs/proclarity/unable-to-run-proclarity-professional-and-cube-could-not-be-found Mon, 16 May 2011 09:40:11 GMT https://blogs.technet.microsoft.com/proclarity/2011/05/16/unable-to-run-proclarity-professional-and-cube-could-not-be-found/ You may see the error, "The selected page could not be opened because the cube could not be found," in ProClarity Web Standard if you have not used the 9.0 OLEDB for OLAP provider when creating the views in Professional.  Recreate the views in Professional using the 9.0 provider and republish them to PAS. 

Also, make sure you set the Web Professional to be a required component in the Administration Tool if your end users see this error - "Unable to run Proclarity Professional. Either the required components are not installed or you don't have permission to download them."

-Joey

]]> ProClarity Web Professional on 64-bit Internet Explorer https://docs.microsoft.com/archive/blogs/proclarity/proclarity-web-professional-on-64-bit-internet-explorer Mon, 09 May 2011 13:45:49 GMT https://blogs.technet.microsoft.com/proclarity/2011/05/09/proclarity-web-professional-on-64-bit-internet-explorer/ Recently there has been some confusion regarding ProClarity Web Professional and 64-bit Internet Explorer. ProClarity Web Professional and the prerequisite Download Manager are both 32-bit ActiveX controls which will never run in 64-bit IE. More information here, and here. The workaround is to use the 32-bit version of IE which is included with 64-bit Windows.

So, look at the requirements.pdf document for OS support and to the forums and blog for solutions to known issues. Remember that ProClarity Web Professional will always need 32-bit IE.

-Joey

]]> Common ProClarity Questions https://docs.microsoft.com/archive/blogs/proclarity/common-proclarity-questions Mon, 18 Apr 2011 09:37:00 GMT https://blogs.technet.microsoft.com/proclarity/2011/04/18/common-proclarity-questions/

I pulled together some resources to answer some common ProClarity questions. 

ProClarity 6.3 is compatible and supported on Windows 7 x86 and x64 with updates.  The compatibility web site will be updated soon to show x64 compatibility.   

 

Resources:

 

Official Microsoft ProClarity support policy.

 

ProClarity 6.3.2217 (SP2) is the oldest supported version but it does not have official Windows 7 support.  Requirements.   

 

ProClarity 6.3.2222 (SP3) introduced official Windows 7 support.  Requirements.  

 

ProClarity 6.3.2233 (cumulative hotfix) is the latest build as of 4/18/2001 and has all updates since 6.3 RTM for both Professional and the Server products.  Requirements.  

All builds after 6.3.2222 (SP3) require the x86 version of the Microsoft Visual C++ 2005 Service Pack 1 Redistributable Package ATL Security Update.              

-Joey

]]> The Download Manager could not be installed on this computer https://docs.microsoft.com/archive/blogs/proclarity/the-download-manager-could-not-be-installed-on-this-computer Fri, 15 Apr 2011 13:43:58 GMT https://blogs.technet.microsoft.com/proclarity/2011/04/15/the-download-manager-could-not-be-installed-on-this-computer/ When attempting to download ProClarity Web Professional, you must first download an .exe file which installs a single .dll file.  This .dll file, the download manager, helps determine which ProClarity products are installed on your client vs. which are available on the server.  If you try to go through this process using the 64-bit version of Internet Explorer, you may receive an error,  "The Download Manager could not be installed on this computer."  You must use the 32-bit version of IE to complete this process.

-Joey 

]]> useAppPoolCredentials = True with Kerberos Delegation on 2008 https://docs.microsoft.com/archive/blogs/proclarity/useapppoolcredentials-true-with-kerberos-delegation-on-2008 Tue, 08 Mar 2011 12:29:07 GMT https://blogs.technet.microsoft.com/proclarity/2011/03/08/useapppoolcredentials-true-with-kerberos-delegation-on-2008/ This has tripped me up a couple of times now when troubleshooting Kerberos delegation. It's time I wrote a post to keep it in memory and for posterity. When configuring Kerberos delegation while the web server is on Windows Server 2008 or later, and I'm using domain credentials for the application pool service account, I have to change useAppPoolCredentials from False to True.

 

1.       Install the IIS7 Admin Pack:  https://www.iis.net/extensions/AdministrationPack. (Note: The IIS7 admin pack is installed by default in Windows Server 2008 R2).

2.       Open IIS Manager.

3.       Expand the server and then ‘Sites’, then select a website or application.

4.       Under Management, select ‘Configuration Editor’.

5.       In the ‘From:’ section above the properties, select ‘ApplicationHost.config <location path=…’

6.       For the ‘Section:’ location, select system.webServer > security > authentication > windowsAuthentication.

7.       In the properties page, set useAppPoolCredentials to True, then click Apply.

 

I like to restart my service, (IIS in this case), any time I make changes that affect service accounts in regards to Kerberos delegation.

 

Thank you to Sean Flanagan for repeatedly reminding me about this setting and providing the step-by-step instructions.

 

Enjoy!

 

-Joey

 

]]> Latest ProClarity Requirements - Hotfix 6.3.2227 https://docs.microsoft.com/archive/blogs/proclarity/latest-proclarity-requirements-hotfix-6-3-2227 Tue, 01 Mar 2011 13:39:33 GMT https://blogs.technet.microsoft.com/proclarity/2011/03/01/latest-proclarity-requirements-hotfix-6-3-2227/ Please see the attatched document for requirements for the latest ProClarity hotfix package. 

Thank You,

-Joey

ProClarityRequirements_6.3.2227.119.pdf

]]> Latest ProClarity Hotfix Package - 6.3.2229 https://docs.microsoft.com/archive/blogs/proclarity/latest-proclarity-hotfix-package-6-3-2229 Wed, 05 Jan 2011 10:30:32 GMT https://blogs.technet.microsoft.com/proclarity/2011/01/05/latest-proclarity-hotfix-package-6-3-2229/ A hotfix package (build 6.3.2229) is available for ProClarity Analytics Server 6.3 and for ProClarity Desktop Professional 6.3.  This is a cumulative package that contains all fixes since 6.3 RTM.  https://support.microsoft.com/kb/2450921. 

-Joey

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