When users perform an import / export or tries linking a document to a Business Contact they encounter the following error message “Business Contact Manager could not complete the last action or actions”

Cause

The issue happens due to left over registry keys for Primary Interop Assemblies that aren't removed after un-installing Office 2013 C2R version

Resolution

We were able to resolve the issue by deleting the 9.5 present under HKEY_CLASSES_ROOT\TypeLib\{00062FFF-0000-0000-C000-000000000046}

More Information

Here a copy of the error that get logged in the BCM logs :

21.10.2012 08: 06: 06 Pm: logging initialized.
[V] [15: 10: 34.7281667] Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: start logging
[V] [15: 10: 40.3442747] BusinessLayer: ReattachOldDatabases: enter
[V] [15: 10: 43.0899275] Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils: FIRSTUSE: configuring offline
[E] [15: 10: 43.1679290] BCMRes: can't the COM object of type 'Microsoft.Interop.eCRM.Outlook.NameSpaceClass' to interface type ' Microsoft.Interop.eCRM.Outlook. _NameSpace "will be converted. This operation could not be performed because the QueryInterface call on the COM component for the interface with the IID {00063002-0000-0000-C000-000000000046} because of the following error could not be performed: library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).

[E] [15: 10: 43.1679290] BCMRes: at Microsoft.Interop.eCRM.Outlook.NameSpaceClass.get_Application()
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BcmStoreCommon.RefreshFormRegionDefinition (string messageClass)
at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.FirstUse.FirstUseWorker.DoFirstUsePipeline (Object state)
[E] [17:45:15.6860390]BCMRes: Unable to cast COM object of type 'Microsoft.Interop.eCRM.Outlook.NameSpaceClass' to interface type 'Microsoft.Interop.eCRM.Outlook._NameSpace'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{00063002-0000-0000-C000-000000000046}' failed due to the following error: Library not registered. (Exception from HRESULT: 0x8002801D (TYPE_E_LIBNOTREGISTERED)).
[E] [17:45:15.6890393]BCMRes:    at Microsoft.Interop.eCRM.Outlook.NameSpaceClass.get_Application()
   at Microsoft.BusinessSolutions.eCRM.OutlookAddIn.CSUtils.BcmStoreCommon.BcmImp(IrisWin32Window ti, ImportOrExportType impType)

To-Do Bar	Peeks
Calendar Items that appear in the to-do bar have the right click context menu	Items in the pinned calendar peek lack the right click context menu
You can drag items onto the pinned calendar peek date picker to create appointments	You cannot drag items onto the pinned calendar peek date picker to create appointments
We can get multiple months to show in the to-do bar	We show only a single calendar month in the pinned calendar peek
Single-clicking on a date in the pinned calendar peek date picker opens the calendar module	Double-clicking on a date in the pinned calendar peek date picker opens the calendar module
The to-do bar displays appointments for that day and upcoming days	The to-do bar displays only that days'\ or a selected date's appointments in the pinned calendar peek
Calendar Items show both start and end times on them in the to-do-bar	Only start times are displayed on the calendar items in the pinned peek
There is an option to minimize the to-do-bar	There isn’t an option to minimize a pinned peek
In the current month displaying in the docked calendar peek, For example, December...Double Click on the 5th of January-- The calendar opens up for January 5th 2013.	In the current month displaying in the docked calendar peek, For example, December...Double Click on the 5th of January. The calendar opens up for the 9th of FEB' 2013 and not January 5th 2013. In this specific scenario....Double-Clicking to Open Calendar by clicking on a date in the pinned calendar peek Changes Focus.

Thanks & Regards

Rahul Thomas

In Microsoft Outlook 2013, when you attempt to manually import a nickname cache (.nk2) file using the /importnk2 command line switch, the nickname cache data may fail to be imported, and the .nk2 file is not renamed to .nk2.old as expected. No error message is displayed when this failure occurs, however, the names contained in the .nk2 file fail to be displayed as suggestions when typing in the To: CC: or BCC: fields in a new message.

Cause:

The .nk2 import process does not succeed when both of the following conditions occur:

the Outlook profile name contains a period (.) as in the below example:

John.Smith

the respective .nk2 files for the profile name above are renamed as:

John.Smith.nk2

Outlook 2013 is unable to recognize the matching .nk2 file name of profile names containing a period, when the .nk2 file also contains a period other than the .nk2 extension.

Resolution:

To work around this issue, rename the .nk2 file and replace the periods from the profile name with spaces. Using the examples above:

Profile name: John.Smith
.nk2 Filename: John Smith.nk2

Using this naming convention will allow the outlook.exe /importnk2 command line to successfully import the nickname data and rename the file to .nk2.old.

More Information:

980542 How to import .nk2 files into Outlook 2010
https://support.microsoft.com/kb/980542

Thanks & Regards

Rahul Thomas

Users is unable to print email with BCC list present in “Sent items” folder.

Cause:

This is a By design issue.

Resolution:

How to print email with BCC list present in “Sent items” folder.

We can successfully print email with BCC by using the way around mentioned below:

A. Send new message with a recipient in BCC.

B. Get to “Sent items” folder in Outlook.

C. Select the email that you sent in step one and navigate to “Design mode”
A) For Outlook 2007/2010.

- Enable “Developer tab”.
- Navigate to “Developer Tab” >>> “Design this Form”

B) For Outlook 2003.

- Open the email and navigate to TOOLS >>> FORMS >>> “Design this form”.

D. Reduce the size of “Message box”, so that you can add a new field.

E. Click on “Field Chooser” and select “All Mail fields” from the drop down.

F. Select “BCC Field” and drop right below “Subject Filed”.

G. Select BCC text box and then click “Properties”.

H. On “Validation” tab enable “Include this field for Printing and Save As” and click Ok.

I. After performing above steps, publish the form to “Personal Forms Library”.

J. Now we have the form “IPM.Note.Print_BCC” available under “Personal Forms Library”.

K. We need to change the “Message Class” of messages. So that you can print “BCC list” along with emails.

Steps to change/update “messages class” of emails using Macro.

1. Create a New Macro, copy and paste the code mentioned below.

This Macro is copied from KB-201087 and renamed the Sub name.
 

In the Script Editor, type the following code. You do not need to enter the lines that begin with an apostrophe, since these lines are comments that are ignored when executed.

Sub Update_MessClass

' Change the following line to your new Message Class

NewMC = "IPM.Note.MyNewForm"

Set CurFolder = Application.ActiveExplorer.CurrentFolder

Set AllItems = CurFolder.Items

NumItems = CurFolder.Items.Count

' Loop through all of the items in the folder

For I = 1 to NumItems

Set CurItem = AllItems.Item(I)

' Test to see if the Message Class needs to be changed

If CurItem.MessageClass <> NewMC Then

' Change the Message Class

CurItem.MessageClass = NewMC

' Save the changed item

CurItem.Save

End If

Next

MsgBox "Done."

End Sub

2. Update NewMC value from “IPM.Contact.MyNewForm” to "IPM.Note.Print_BCC"/ name of the form that you saved in step J.
Please note: The Name should match to the form name that you saved in Step J, else Outlook will load a default and you will not be able to print BCC field.

3. Exit out of “Microsoft Visual Basic” by clicking red X on right top corner.

4. Now select the folders where you have emails.

5. Navigate to TOOLS >>> MACRO >>> Macros and click on “Update_MessClass”.

6. Macro will update the “Message Class” of all the items in the selected folder to “IPM.Note.Print_BCC”.

7. Now when you open emails from the. It will display “BCC” field and form will look similar to below screen shot.
 

Thanks & Regards

Rahul Thomas

"Add to Outlook contacts" and "Look up Outlook contact" are missing when we right-click on the sender's name.

Cause:

This is a By Design issue

Resolution:

“The Look Up Outlook Contact” feature has been deprecated in Outlook 2013. And with regards to the “Add to Outlook contacts" option being missing while right clicking on a particular sender in an email…it was found that its expected behaviour if you already have an entry for that contact in the contacts folder.

Thanks & Regards

Rahul Thomas

Users are unable to view the presence info for an Outlook 2013 client after upgrading from Lync 2010 >  Lync 2013.

Cause :

The DWORD for "UpAndRunning" for Communicator was set to two even though Lync was set as our default Instant messaging Application .

Below is the registry hive from the affected machine,

[HKEY_CURRENT_USER\Software\IM Providers]
"DefaultIMApp"="Lync"

HKEY_CURRENT_USER\Software\IM Providers\Communicator]
"ProcessId"=dword:00002458
"UpAndRunning"=dword:00000002

[HKEY_CURRENT_USER\Software\IM Providers\Lync]
"ProcessId"=dword:00002458
"UpAndRunning"=dword:00000002

Note : The "UpAndRunning" DWORD indicates the application that is current running

Resolution :

We were able to resolve the issue by navigating to the registry and changing the DWORD value to zero.

More Information :

Outlook reads the following registry key in order to display presence information within Outlook.

HKEY_CURRENT_USER\Software\IM Providers

REG_SZ: DefaultIMApp

In our case the above mentioned key was set to "Lync" and we didn't have to edit this entry.

Thanks & Regards

Rahul Thomas

Outlook 2013 users are unable to connect to a mailbox present on an Exchange 2003 server and encounter the following error

Cause:

This is a by design issue .Outlook 2013 has been disallowed from connecting to Exchange 2003 (mailbox, public folders etc.)

Resolution:

Migrate the mailbox from Exchange 2003 > Exchange 2007 /2010.

Thanks & Regards

Rahul Thomas

Resource mailboxes configured for direct booking aren’t automatically accepting meetings

Cause:

Direct Booking has been deprecated in Outlook 2013 – Changes in Office 2013

Resolution:

Convert the (resource) mailbox from user to a room mailbox.

Useful resources:

How to Convert a Mailbox ?

https://technet.microsoft.com/en-us/library/bb201749(v=exchg.80).aspx

How to Enable or Disable Automatic Booking on a Resource Mailbox

https://technet.microsoft.com/en-us/library/bb123495(v=EXCHG.80).aspx

How to Upgrade Outlook Direct Booking Resource Mailboxes to Exchange 2007

https://technet.microsoft.com/en-us/library/bb232195(v=EXCHG.80).aspx

Thanks & Regards

Rahul Thomas

“.NET Framework" error message when users click on emails in OL2013. All OL2013 user’s affected, but not Outlook 2010 clients.The issue is not seen if the "MS Forefront Identity Manager Add-in" is disabled.

Cause: 

The "MS Forefront Identity Manager Add-in" is only supported with Outlook 2007.

Resolution:

We were able to resolve the issue by disabling the add-in.Though the add-in in question works with Outlook 2010..it is still unsupported.

Useful Resources:

Installing the FIM Add-ins and Extensions

https://technet.microsoft.com/en-us/library/ff512688(WS.10).aspx

It references Office 2007 and does not mention any other versions. Most of the support statements are found in forums and not in official Microsoft documentation.

https://social.technet.microsoft.com/Forums/en-US/ilm2/thread/3c29e339-55ea-4ab7-a64d-76f3f1935cde

Thanks & Regards

Rahul Thomas

When an appointment is marked as "Working Elsewhere" in Outlook 2013..it will not sync with your mobile device, a Windows 7 phone for example.

The following synchronization failure message is received into the Inbox.

"Synchronization with your WP failed for # item(s). The following items couldn't be sent to your mobile phone. They haven't been deleted. You should be able to access them using either Outlook or Outlook Web App”.

Cause:

This is a By Design , because devices don't understand the  new free /busy state introduced in Outlook 2013 clients.

Work Around:

Change the free\busy flag to something other than “Working Elsewhere” on the item..for it to successfully sync to your device.

Thanks & Regards

Rahul Thomas