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    <title>Richard Schwendiman's Blog</title>
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    <link>https://docs.microsoft.com/archive/blogs/rischwen/feed.xml</link>
    <description>Ramblings of an Exchange/Lync PFE...My whiteboard of scribbles about everything Messaging and Collaboration from the field...</description>
    <lastBuildDate>Mon, 07 Mar 2016 19:16:22 GMT</lastBuildDate>
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    <item>
      <title>SfB iOS Dialing behavior changes</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/sfb-ios-dialing-behavior-changes</link>
      <pubDate>Wed, 14 Oct 2015 12:08:45 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2015/10/14/sfb-ios-dialing-behavior-changes/</guid>
      <description><![CDATA[Just wanted to give everyone a heads up about new behavior with the SfB iOS Application.
After you...]]></description>
      <content:encoded><![CDATA[<p>Just wanted to give everyone a heads up about new behavior with the SfB iOS Application.</p>
<p>After you upgrade to the&nbsp;Skype for Business for iOS application on your iPhone or iPad, you notice that +1 is now automatically added to the number entry field. This may cause a problem for customers who dial by using an extension or who have other custom dialing behaviors.&nbsp;<br /><br />For example, if customers are used to dialing 5000 to call an external DID, the dialing rules may not expect +15000, and therefore the call may fail for this user.</p>
<p><a href="https://support.microsoft.com/en-us/kb/3101663">https://support.microsoft.com/en-us/kb/3101663</a></p>
<p></p>]]></content:encoded>
    </item>
    <item>
      <title>Lync 2013 and Skype for Business 2015 Client RTPRTCP Changes</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/lync-2013-and-skype-for-business-2015-client-rtprtcp-changes</link>
      <pubDate>Mon, 15 Jun 2015 12:54:09 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2015/06/15/lync-2013-and-skype-for-business-2015-client-rtprtcp-changes/</guid>
      <description><![CDATA[With the release of the April 14th, 2015 Lync 2013\SfB client patch (15.0.4711.1002) we introduced...]]></description>
      <content:encoded><![CDATA[<p>With the release of the April 14<sup>th</sup>, 2015 Lync 2013\SfB client patch (<a href="https://support.microsoft.com/en-us/kb/2889923">15.0.4711.1002</a>) we introduced the idea of Multiplexed RTP\RTCP ports. This change was made to align with Web RTC standard and address NAT/FW traversal issues. What this means is that we will use a single UDP port for both RTP and RTCP when negotiating final candidates for Audio\Video modalities. This will affect all clients running the April 14<sup>th</sup> update regardless of which GUI interface is being used or against which server version is running on the backend. There is one caveat to the backend server version which I will discuss later.</p>
<p><span style="color:#0070c0;font-family:Calibri Light;font-size:13pt;">Candidate Behavior </span></p>
<p>First let&#39;s take a look at what this behavior actually looks like. If you have ever looked at UCCAPI client logs before this patch you noticed when negotiating final candidates for RTP you would see one port used for RTP and a separate port used for RTCP (Figure 1). Now with the introduction to the April client patch you only see a single UDP Port being used (Figure 2). If you look at the initial invite SDP we will still send with both ports (Figure 3) because we are unsure if the other side will be an updated client and understand the multiplexing RTP behavior.</p>
<p>&nbsp;</p>
<p><img alt=" " src="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/metablogapi/061515_1951_Lync2013and1.png" original-url="http://blogs.technet.com/cfs-file.ashx/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19-metablogapi/061515_5F00_1951_5F00_Lync2013and1.png" /></p>
<p><span style="color:#44546a;font-size:9pt;"><em>Figure 1: RTP Candidates prior to the April 14<sup>th</sup>, 2015 update </em></span></p>
<p>&nbsp;</p>
<p><img alt=" " src="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/metablogapi/061515_1951_Lync2013and2.png" original-url="http://blogs.technet.com/cfs-file.ashx/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19-metablogapi/061515_5F00_1951_5F00_Lync2013and2.png" /></p>
<p><span style="color:#44546a;font-size:9pt;"><em>Figure 2: RTP Candidates with the April 14th, 2015 Patch installed - Multiplexing UDP port </em></span></p>
<p>&nbsp;</p>
<p><img alt=" " src="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/metablogapi/061515_1951_Lync2013and3.png" original-url="http://blogs.technet.com/cfs-file.ashx/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19-metablogapi/061515_5F00_1951_5F00_Lync2013and3.png" /></p>
<p><span style="color:#44546a;font-size:9pt;"><em>Figure 3: Initial Invite SDP </em></span></p>
<p>&nbsp;</p>
<p><span style="color:#0070c0;font-family:Calibri Light;font-size:13pt;">Traffic Classification Impact (QoS) </span></p>
<p>If your customers are using a Lync/Skype for Business traffic classification solution to prioritize voice and video communication relying on the separate RTC or RTCP traffic<sup>1</sup>, the solution will not work in new Lync 2013/Skype for Business 2015. Traffic might not be prioritized as expected and call quality might be impacted.&nbsp; Please advise your network infrastructure providers and customers to re-evaluate their solution.</p>
<p>&nbsp;</p>
<p><sup>1</sup>Using RTP or RTCP to classify the Lync/Skype for Business was never been recommended, tested, nor supported way of determining Lync media heuristics.</p>
<p>&nbsp;</p>
<p>&nbsp;<span style="color:#0070c0;font-family:Calibri Light;font-size:13pt;">Modalities Impacted </span></p>
<p>Currently only the following modalities are impacted, but more will follow with future updates:<span style="color:#0070c0;font-family:Calibri Light;font-size:13pt;"> </span></p>
<ul>
<li>Joining an AV conference from a Lync 2013/Skype for Business 2015 client with the April 2015 update on a Skype for Business Server 2015 or Skype for Business Online.</li>
<li>Two clients running Lync 2013/Skype for Business 2015 client with the April 2015 update.</li>
</ul>
<p>&nbsp;</p>
<h2><span style="color:#0070c0;font-family:Calibri Light;">Microsoft recommendation on Lync/Skype for Business traffic classification </span></h2>
<p>Microsoft recommends two different ways to prioritize traffic:</p>
<ul>
<li>Using Quality of Service (QoS) by marking traffic with DSCP.</li>
<li>Using network equipment that can leverage Software Defined Networking (SDN) and integrate it with the SDN API that Lync/Skype for Business offers</li>
</ul>
<p>Both options are explained in detailed in the <a href="http://www.microsoft.com/en-us/download/details.aspx?id=39084">Lync Server Networking Guide</a>.</p>]]></content:encoded>
    </item>
    <item>
      <title>Key Health Indicators for Lync Server 2013 and Skype for Business Server 2015 released!!</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/key-health-indicators-for-lync-server-2013-and-skype-for-business-server-2015-released</link>
      <pubDate>Fri, 01 May 2015 12:58:00 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2015/05/01/key-health-indicators-for-lync-server-2013-and-skype-for-business-server-2015-released/</guid>
      <description><![CDATA[We have released some great Lync KHI guidance and resources. These resources include a KHI analysis...]]></description>
      <content:encoded><![CDATA[<p><span style="font-size:small;">We have released some great Lync KHI guidance and resources. These resources include a KHI analysis workbook and KHI Guide.</span></p>
<p><span style="font-size:small;">Key Health Indicators - Analysis and Definitions Workbook - excel workbook that will help analyze and crunch KHI collection data.</span></p>
<p><span style="font-size:small;">Key Health Indicators Guide - this guide provides a sample process to operationalize, covers how to the use the Analysis and Definitions Workbook and provide next steps for remediating identified areas of concern.</span></p>
<p><span style="font-size:small;"><a href="http://www.microsoft.com/en-us/download/details.aspx?id=46895">http://www.microsoft.com/en-us/download/details.aspx?id=46895</a></span></p>
<p><span style="font-size:small;">KHI Feedback - <a href="mailto:LyncKHI@Microsoft.com">LyncKHI@Microsoft.com</a><br /></span></p>
<p></p>]]></content:encoded>
    </item>
    <item>
      <title>Lync 2013 Client: Users unable to logon from specific workstations</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/lync-2013-client-users-unable-to-logon-from-specific-workstations</link>
      <pubDate>Tue, 28 Apr 2015 06:54:15 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2015/04/28/lync-2013-client-users-unable-to-logon-from-specific-workstations/</guid>
      <description><![CDATA[Recently, a customer came to me and asked if I could help them troubleshoot an issue with user...]]></description>
      <content:encoded><![CDATA[<p>Recently, a customer came to me and asked if I could help them troubleshoot an issue with user logon. The symptom was that no users could logon with the Lync 2013 client from specific workstations. First thing I asked for was both the .etl and uccapi logs. I started with the UCCAPI logs and found the following error messages:</p>
<p><img alt=" " src="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/metablogapi/042715_1633_Lync2013Cli1.png" original-url="http://blogs.technet.com/cfs-file.ashx/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19-metablogapi/042715_5F00_1633_5F00_Lync2013Cli1.png" /></p>
<p>After researching this issue it had to do with&nbsp;permissions on the&nbsp;network profiles keys&nbsp;within the Registry.</p>
<p>Resolution:</p>
<p><a href="/b/networking/archive/2009/06/19/missing-network-map-under-network-and-sharing-center-in-windows-vista-or-windows-server-2008.aspx">http://blogs.technet.com/b/networking/archive/2009/06/19/missing-network-map-under-network-and-sharing-center-in-windows-vista-or-windows-server-2008.aspx</a></p>
<ol>
<li><span style="color:#424242;font-family:Segoe UI;font-size:9pt;">Right Click over the registry location: HKLM\Software\Microsoft\WindowsNT\CurrentVersion\NetworkList\ and then choose Permissions</span></li>
<li><span style="color:#424242;font-family:Segoe UI;font-size:9pt;">Click Add</span></li>
<li><span style="color:#424242;font-family:Segoe UI;font-size:9pt;">Please choose your computer for &quot;From this location:&quot; instead of your Active Directory domain, by clicking on Locations</span></li>
<li><span style="color:#424242;font-family:Segoe UI;font-size:9pt;">Under &quot;Enter the object names to select&quot; type NT SERVICE\netprofm and then click on Check Names (make sure you type the username exactly how it&#39;s shown or it will not work)</span></li>
<li><span style="color:#424242;font-family:Segoe UI;font-size:9pt;">Press OK to confirm</span></li>
<li><span style="color:#424242;font-family:Segoe UI;font-size:9pt;">Once we have netprofm in place, click on Advanced as we need to specify special permissions (as per the below figure) for netprofm.</span></li>
</ol>
<p><img alt=" " src="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/metablogapi/042715_1633_Lync2013Cli2.png" original-url="http://blogs.technet.com/cfs-file.ashx/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19-metablogapi/042715_5F00_1633_5F00_Lync2013Cli2.png" /></p>
<p><span style="font-family:Segoe UI;font-size:9pt;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 7. Reboot the Workstation </span></p>
<p>&nbsp;</p>
<p>Hope this helps!!!</p>
<pre><code>
			</code></pre>
<p>&nbsp;</p>]]></content:encoded>
    </item>
    <item>
      <title>Federation Call Flow Skype for Business and Lync clients</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/federation-call-flow-skype-for-business-and-lync-clients</link>
      <pubDate>Mon, 13 Apr 2015 07:54:00 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2015/04/13/federation-call-flow-skype-for-business-and-lync-clients/</guid>
      <description><![CDATA[We always have requests from customers and other engineers to do articles containing edge and...]]></description>
      <content:encoded><![CDATA[<p>We always have requests from customers and other engineers to do articles containing edge and federated call flows. While working with another engineer internally (we will call him Jasco <span style="font-family:Wingdings;">J</span>) we started debating and came up with various answers. Since we couldn&#39;t agree on an answer we decided to ping some other Lync experts (JimmyV, Thomas Binder, TommyM). Below you will find the consensus of our discussion on how this actually works.</p>
<p>&nbsp;</p>
<p><strong>Peer to Peer Media Establishment (Federated):&nbsp; </strong>CustomerA <span style="text-decoration:underline;"><strong>IS</strong></span> federated with CustomerB. CustomerA initiates a call to CustomerB.</p>
<p>What are the possible call flow paths?</p>
<p>Calling Party&lt;-&gt;CalledParty &ndash; this would more than likely only be possible if the users from CustomerA and CustomerB were sitting on the same network.</p>
<p>Calling Party&lt;-&gt;CallingPartyEdge&lt;-&gt;CalledPartyEdge&lt;-&gt;CalledParty &ndash; FTURN &ndash; this is the most common scenario that would work.</p>
<p>Calling Party&lt;-&gt;CalledPartyEdge&lt;-&gt;CalledParty &ndash; if 50K port range was opened for the Called party Edge.</p>
<p>Calling Party&lt;-&gt;CallingPartyEdge&lt;-&gt;CalledParty &ndash; if 50K port range was opened for the Calling party Edge.<strong> </strong></p>
<p>&nbsp;</p>
<p><strong>Conferencing Media Establishment (Non-Federated):&nbsp; </strong>CustomerA is <span style="text-decoration:underline;"><strong>NOT</strong></span> federated with CustomerB. CustomerB creates a Lync meeting and sends it to CustomerA. CustomerA joins the meeting.</p>
<ol>
<li>
<div>Customer A is joining using the Lync 2010 client &ndash; CustomerA (attendee) will connect to the AV Edge of CustomerB (organizer). So media will be from CustomerA to CustomerB either using the 50K port range or tunneled on UDP 3478 or TCP 443 just like a remote user connecting to the edge.</div>
<ol>
<li>Calling Party (attendee) &lt;-&gt; CalledPartyEdge (organizer) &lt;-&gt; AV MCU (organizer) &ndash; this would succeed if 50K port range was open.</li>
<li>
<div>Calling Party (attendee) &lt;-&gt; CalledPartyEdge (organizer) &lt;-&gt; AV MCU (organizer) &ndash; tunneled via UDP 3478 or TCP 443</div>
<div>&nbsp;</div>
</li>
</ol></li>
<li>
<div>Customer A is joining using the Lync 2013 client - CustomerA will try to tunnel media traffic to its own Edge which will then do FTURN with CustomerB&#39;s Edge. If the FTURN is successful, the media will be between CompanyA&#39;s Edge and CompanyB&#39;s Edge on 3478 -3478 for audio and 50k source to 443 destination for desktop sharing. If FTURN fails then media between the Edge servers will try to use 50k range ports.</div>
<ol>
<li>Calling Party (attendee) &lt;-&gt; CalledParty (AV MCU) - Unlikely, but possible. The non-Federated user would have to be internal to the network where the conference is hosted</li>
<li>Calling Party (attendee) &lt;-&gt; CalledPartyEdge&lt;-&gt;CalledParty (AV MCU) &ndash; would mean the AV MCU can directly connect to 50k of the attendee Edge</li>
<li>Calling Party (attendee) &lt;-&gt; CallingPartyEdge&lt;-&gt;CalledPartyEdge&lt;-&gt; AV MCU (organizer) - FTURN &ndash; this is the most common scenario that would work.</li>
</ol></li>
</ol>
<p>&nbsp;</p>
<p><strong>Conferencing Media Establishment (Federated):&nbsp; </strong>CustomerA <span style="text-decoration:underline;"><strong>IS</strong></span> federated with CustomerB. CustomerB creates a Lync meeting and sends it to CustomerA. CustomerA joins the meeting.</p>
<ol>
<li>
<div>Customer A is joining using the Lync 2010 client &ndash; CustomerA (attendee) will connect to CustomerA&#39;s Edge then to CustomerB&#39;s (organizer) Edge and finally onto the MCU provisioned for the meeting from the organizer pool</div>
<ol>
<li>Calling Party (attendee) &lt;-&gt; CallingPartyEdge (attendee Edge) &lt;-&gt; CalledPartyEdge (organizer) &lt;-&gt; MCU (organizer)</li>
</ol></li>
<li>
<div>Customer A is joining using the Lync 2013 client - CustomerA will try to tunnel media traffic to its own Edge which will then do FTURN with CustomerB&#39;s Edge. If the FTURN is successful, the media will be between CompanyA&#39;s Edge and CompanyB&#39;s Edge on 3478 -3478 for audio and 50k source to 443 destination for desktop sharing. If FTURN fails then media between the Edge servers will try to use 50k range ports.</div>
<ol>
<li>Calling Party (attendee) &lt;-&gt; CalledParty (AV MCU) - Unlikely, but possible. The non-Federated user would have to be internal to the network where the conference is hosted</li>
<li>Calling Party (attendee) &lt;-&gt; CallingPartyEdge&lt;-&gt;CalledParty (AV MCU) - Very unlikely. Would mean the AV MCU can directly connect to 50k of the attendee Edge</li>
<li>Calling Party (attendee) &lt;-&gt; CallingPartyEdge&lt;-&gt;CalledPartyEdge&lt;-&gt; AV MCU (organizer) - FTURN &ndash; this is the most common scenario that would work.</li>
<li>Calling Party (attendee) &lt;-&gt;CalledPartyEdge&lt;-&gt; AV MCU (organizer) - If attendee can connect directly to 50k of the AV MCU Edge</li>
</ol></li>
</ol>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>References &ndash;</p>
<p>Thomas Binder Edge Session - <a href="https://aka.ms/AVEdge">https://aka.ms/AVEdge</a></p>
<p>Scott Stubberfield Anonymous Join Blog - <a href="/b/scottstu/archive/2015/04/03/anonymous-join-from-skype-for-business-and-lync-clients.aspx">http://blogs.technet.com/b/scottstu/archive/2015/04/03/anonymous-join-from-skype-for-business-and-lync-clients.aspx</a></p>
<p>&nbsp;</p>]]></content:encoded>
    </item>
    <item>
      <title>Lync Client 2013 – Disable Customer Experience Improvement Program</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/lync-client-2013-disable-customer-experience-improvement-program</link>
      <pubDate>Fri, 20 Feb 2015 04:53:47 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2015/02/20/lync-client-2013-disable-customer-experience-improvement-program/</guid>
      <description><![CDATA[We recently received a request from a customer asking if we could completely disable the CEIP...]]></description>
      <content:encoded><![CDATA[<p></p>
<div class="WordSection1">
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">We recently received a request from a customer asking if we could completely disable the CEIP and Lync Improvement Program options within the Lync 2013 Client. Although this can be done it is not recommended due to the fact of how much these programs help the product. But if required here are the registry keys to accomplish this task and the result view in the client for these options. </span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">&nbsp;</span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">&ldquo;Sign up for the Customer Experience Improvement Program&rdquo;</span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">The following registry entry will deselect this option and if made in the policy key as shown here, will prevent the user from changing the selection:</span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">Key: HKCU\Software\Policies\Microsoft\Office\15.0\Common</span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">Value: Name = <b>qmenable</b>, Type = <b>DWORD</b>, Value Data = <b>0</b></span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">&nbsp;</span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">&ldquo;Automatically send Lync Improvement Program info to Microsoft&rdquo;</span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">For this option set <b>EnableSQMData</b> to False in CsClientPolicy.</span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">&nbsp;</span></div>
<div><a href="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/ceip.png" original-url="http://blogs.technet.com/cfs-file.ashx/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19/ceip.png"><img alt=" " src="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/ceip.png" original-url="http://blogs.technet.com/resized-image.ashx/__size/550x0/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19/ceip.png" border="0" /></a></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">&nbsp;</span></div>
<div><span style="font-size:10.0pt;font-family:&#39;Segoe UI&#39;,sans-serif;">Kudos to Carolyn B. (PFE) for this information.</span></div>
<div>&nbsp;</div>
</div>]]></content:encoded>
    </item>
    <item>
      <title>Lync 2013 Backup Service errors (4098, 4071, 4052)</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/lync-2013-backup-service-errors-4098-4071-4052</link>
      <pubDate>Mon, 08 Dec 2014 06:43:46 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2014/12/08/lync-2013-backup-service-errors-4098-4071-4052/</guid>
      <description><![CDATA[Recently one of my customers after installing patches started seeing the following errors for the...]]></description>
      <content:encoded><![CDATA[<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Recently one of my customers after installing patches started seeing the following errors for the Lync Backup Server. We spent a good amount of time troubleshooting and research but couldn&rsquo;t find anything significant. Finally we decided to just run an Invoke for the Backup service (Invoke-CsBackupServiceSync -PoolFqdn &quot;poolA.contoso.com&quot;) and this resolved the issue and all services came to a &ldquo;Steady State&rdquo;. </span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">&nbsp;</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">&nbsp;</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">4098</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Microsoft Lync Server 2013, Backup Service central management backup module has backup data that never gets imported by backup pool.</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Backup data file: </span><a><span style="color:#0563c1;font-family:Calibri;font-size:medium;">\\domain.com\Lync\ShareData\Pool01\1-BackupService-98\BackupStore\CentralMgmt\CMSMaster\Data\Backup.zip</span></a></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Cause: Import issue in the backup pool. Please check event log of Microsoft Lync Server 2013, Backup Service in the backup pool for more</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Resolution: Fix import issue in the backup pool</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">&nbsp;</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">4071</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Microsoft Lync Server 2013, Backup Service user store backup module has backup data that never gets imported by backup pool.</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;"><span style="font-size:medium;">Backup data file: <span><span style="text-decoration:underline;"><span style="color:#0563c1;">\\domain.com \Lync\ShareData\Pool01\1-BackupService-98\BackupStore\UserServices\PresenceFocus\Data\Backup.zip</span></span></span></span></span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Cause: Import issue in the backup pool. Please check event log of Microsoft Lync Server 2013, Backup Service in the backup pool for more information.</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Resolution: Fix import issue in the backup pool</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">&nbsp;</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">4052</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Microsoft Lync Server 2013, Backup Service data content backup module has backup data that never gets imported by backup pool.</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Backup data file: </span><a><span style="color:#0563c1;font-family:Calibri;font-size:medium;">\\domain.com\Lync\ShareData\Pool01\1-BackupService-98\BackupStore\ConfServices\DataConf\Data\Backup.zip</span></a></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Cause: Import issue in the backup pool. Please check event log of Microsoft Lync Server 2013, Backup Service in the backup pool for more information.</span></p>
<p style="margin:0in 0in 0pt;"><span style="font-family:Calibri;font-size:medium;">Resolution: Fix import issue in the backup pool</span></p>
<p><span style="font-family:Times New Roman;font-size:medium;"> </span></p>]]></content:encoded>
    </item>
    <item>
      <title>Windows 2012 R2 Web Application Proxy as Reverse Proxy for Lync Server 2013 now Supported</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/windows-2012-r2-web-application-proxy-as-reverse-proxy-for-lync-server-2013-now-supported</link>
      <pubDate>Fri, 21 Nov 2014 05:14:44 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2014/11/21/windows-2012-r2-web-application-proxy-as-reverse-proxy-for-lync-server-2013-now-supported/</guid>
      <description><![CDATA[Public support &nbsp;for Windows Server 2012 R2 Web Application Proxy as a reverse proxy for Lync...]]></description>
      <content:encoded><![CDATA[<p>Public support &nbsp;for Windows Server 2012 R2 Web Application Proxy as a reverse proxy for Lync Server 2013 is now available on Microsoft Unified Communications Open Interoperability Program (UCOIP) <b><a href="http://technet.microsoft.com/en-us/office/dn788945.aspx">Infrastructure Qualified for Lync</a></b> site, along with the accompanying documentation, &ldquo;<b>Configuring The Windows Server 2012 Web Application Proxy As A Reverse Proxy For Lync Server 2013</b>&rdquo; &nbsp;published here: &nbsp;<a href="http://www.microsoft.com/en-us/download/details.aspx?id=44940">http://www.microsoft.com/en-us/download/details.aspx?id=44940</a></p>]]></content:encoded>
    </item>
    <item>
      <title>Lync 2013 Client October 2014 Updates</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/lync-2013-client-october-2014-updates</link>
      <pubDate>Tue, 14 Oct 2014 10:29:08 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2014/10/14/lync-2013-client-october-2014-updates/</guid>
      <description><![CDATA[FYI...Some of the links are still making their way through the Microsoft...]]></description>
      <content:encoded><![CDATA[<p>FYI...Some of the links are still making their way through the Microsoft site.</p>
<p><a href="http://support2.microsoft.com/kb/2889929">http://support2.microsoft.com/kb/2889929</a></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/3001551"><span style="color:#0072c6;text-decoration:none;">3001551</span></a> - Lync 2013 crashes when it hits &quot;LyncDesktopViewModel.dll&quot;</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/3001545"><span style="color:#0072c6;text-decoration:none;">3001545</span></a> - Issues occur when a user selects content in a history conversation window in Lync 2013</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2998659"><span style="color:#0072c6;text-decoration:none;">2998659</span></a> - Update to add recording and gallery view feature in a conversation in Lync 2013 basic</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996298"><span style="color:#0072c6;text-decoration:none;">2996298</span></a> - Update adds a tab in the &quot;Lync &ndash; Options&quot; dialog box to manage instant message window related settings in Lync 2013 </span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996296"><span style="color:#0072c6;text-decoration:none;">2996296</span></a> - Application sharing without audio or video is slow in Lync 2013 when bandwidth is low </span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996294"><span style="color:#0072c6;text-decoration:none;">2996294</span></a> - Recorded audio or video content is low-quality or incorrect in Lync 2013</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996293"><span style="color:#0072c6;text-decoration:none;">2996293</span></a> - Update changes the default layout of a Lync 2013 instant message conversation window to narrow mode</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996292"><span style="color:#0072c6;text-decoration:none;">2996292</span></a> - Unexpected time stamps appear when you paste messages from a conversation window in Lync 2013</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996290"><span style="color:#0072c6;text-decoration:none;">2996290</span></a> - Memory leaks during a video call in Lync 2013 when camera&#39;s capture resolution is 720p or higher</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996289"><span style="color:#0072c6;text-decoration:none;">2996289</span></a> - PSTN call is disconnected in Lync 2013 when you enable the media bypass setting </span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996288"><span style="color:#0072c6;text-decoration:none;">2996288</span></a> - Update enables viewers to automatically rejoin a desktop sharing session in a Lync 2013 conference</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996287"><span style="color:#0072c6;text-decoration:none;">2996287</span></a> - Emoticons generated or typed text loses color or formatting when you paste text in an IM conversation in Lync 2013</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996286"><span style="color:#0072c6;text-decoration:none;">2996286</span></a> - Update changes the format of an instant message that is copied from Lync 2013</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996285"><span style="color:#0072c6;text-decoration:none;">2996285</span></a> - Error &quot;Problem Event Name: APPCRASH, Application Name: lync.exe&quot; when you view desktop sharing in Lync 2013</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996284"><span style="color:#0072c6;text-decoration:none;">2996284</span></a> - A memory leak occurs when a remote user joins video conference in gallery mode in Lync 2013</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996283"><span style="color:#0072c6;text-decoration:none;">2996283</span></a> - Audio or video call stops responding or disconnects in Lync 2013</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996281"><span style="color:#0072c6;text-decoration:none;">2996281</span></a> - Online user can&#39;t sign in to Lync 2013 when another user has logged on to Windows by using a federated domain account</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996280"><span style="color:#0072c6;text-decoration:none;">2996280</span></a> - Update enables Lync 2013 to collect telemetry data during a meeting or for a meeting join attempt</span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996279"><span style="color:#0072c6;text-decoration:none;">2996279</span></a> - Lync 2013 crashes or stops responding when it starts an application or accesses video-related features </span></p>
<p style="margin:0in 0in 0pt 0.25in;"><span style="color:#333333;font-family:&#39;Segoe UI&#39;,&#39;sans-serif&#39;;font-size:10pt;"><a href="http://support2.microsoft.com/kb/2996278"><span style="color:#0072c6;text-decoration:none;">2996278</span></a> - Error &quot;Event Type: BEX&quot; &quot;Bucket Id: 81661691731&quot; for Lync 2013 occurs</span></p>
<p></p>]]></content:encoded>
    </item>
    <item>
      <title>TIP: Find Lync 2013 Address Book Master Role</title>
      <link>https://docs.microsoft.com/archive/blogs/rischwen/tip-find-lync-2013-address-book-master-role</link>
      <pubDate>Tue, 14 Oct 2014 08:03:06 GMT</pubDate>
      <dc:creator><![CDATA[Richard Schwendiman]]></dc:creator>
      <guid
        isPermaLink="false">https://blogs.technet.microsoft.com/rischwen/2014/10/14/tip-find-lync-2013-address-book-master-role/</guid>
      <description><![CDATA[When troubleshooting Lync address book issues we often need a quick way to identify the Front End...]]></description>
      <content:encoded><![CDATA[<p><span style="font-family:Calibri;font-size:medium;">When troubleshooting Lync address book issues we often need a quick way to identify the Front End server that is holding the Address Book master role. With Lync 2010 this was often accomplished by using Snooper reports. With the Lync 2013 version of snooper these reports are no longer available. Through some research and help from a fellow PFE we found the cmdlet below will accomplish gathering this information.</span></p>
<p><span style="font-family:Calibri;font-size:medium;">Debug-CsAddressBookReplication &ndash; PoolFqdn &lt;value&gt;</span></p>
<p><span style="font-family:Calibri;font-size:medium;">The value listed under Task Owner Fqdn will be the current Address Book master for the specified pool.</span></p>
<p><a href="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/7103.1.png" original-url="http://blogs.technet.com/cfs-file.ashx/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19/7103.1.png"><img alt=" " src="https://msdnshared.blob.core.windows.net/media/TNBlogsFS/prod.evol.blogs.technet.com/CommunityServer.Blogs.Components.WeblogFiles/00/00/00/97/19/7103.1.png" original-url="http://blogs.technet.com/resized-image.ashx/__size/550x0/__key/communityserver-blogs-components-weblogfiles/00-00-00-97-19/7103.1.png" border="0" /></a></p>
<p></p>]]></content:encoded>
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