MMS 2009 – Service Manager Integration Session

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I’m headed down to the 2009 Microsoft Management Summit next week in Las Vegas, representing System Center Service Manager.

We are having a breakout session on Service Manager integration with other systems, including many demos of how SvcMgr integrates with Active Directory, Exchange, and System Center Configuration Manager, System Center Operations Manager.

SO22: Using Service Manager to Achieve Process Integration Across System Center

Thursday 2:30 PM - 3:45 PM, Veronese 2405 

Speaker(s): Charlie Chase, Marc Umeno

Track(s): Operations Management

Session Type: Breakout Session

Products(s): Operations Manager 2007, Service Manager

A technical drill-down on the integration features of Service Manager: This session will explain how Service Manager consolidates configuration item information between Operations Manager, Configuration Manager and Active Directory. It will demonstrate the integration of incident and change management with Operations Manager through auto-ticketing of alerts and the integration with Configuration Manager with auto-ticketing via Desired Configuration Management (DCM).