Troubleshoot issues with Permissions Management

This section answers troubleshoot issues with Permissions Management.

One time passcode (OTP) email

The user didn't receive the OTP email.

  • Check your junk or Spam mail folder for the email.


The individual files are generated according to the authorization system (subscription/account/project).

  • Select the Collate option in the Custom Report screen in the Permissions Management Reports tab.

Data collection in AWS

Data collection > AWS Authorization system data collection status is offline. Upload and transform is also offline.

  • Check the Permissions Management-related role that exists in these accounts.
  • Validate the trust relationship with the OpenID Connect (OIDC) role.