Tutorial: Configure Cisco Webex for automatic user provisioning
The objective of this tutorial is to demonstrate the steps to be performed in Cisco Webex and Azure Active Directory (Azure AD) to configure Azure AD to automatically provision and de-provision users to Cisco Webex.
This tutorial describes a connector built on top of the Azure AD User Provisioning Service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.
The scenario outlined in this tutorial assumes that you already have the following prerequisites:
- An Azure AD tenant.
- A Cisco Webex tenant.
- A user account in Cisco Webex with Admin permissions.
This integration is also available to use from Azure AD US Government Cloud environment. You can find this application in the Azure AD US Government Cloud Application Gallery and configure it in the same way as you do from public cloud.
Adding Cisco Webex from the gallery
Before configuring Cisco Webex for automatic user provisioning with Azure AD, you need to add Cisco Webex from the Azure AD application gallery to your list of managed SaaS applications.
To add Cisco Webex from the Azure AD application gallery, perform the following steps:
In the Azure portal, on the left navigation panel, click Azure Active Directory icon.
Navigate to Enterprise Applications and then select the All Applications option.
To add new application, click New application button on the top of dialog.
In the search box, type Cisco Webex, select Cisco Webex from result panel then click Add button to add the application.
Assigning users to Cisco Webex
Azure Active Directory uses a concept called "assignments" to determine which users should receive access to selected apps. In the context of automatic user provisioning, only the users and/or groups that have been "assigned" to an application in Azure AD are synchronized.
Before configuring and enabling automatic user provisioning, you should decide which users in Azure AD need access to Cisco Webex. Once decided, you can assign these users to Cisco Webex by following the instructions here:
Important tips for assigning users to Cisco Webex
It is recommended that a single Azure AD user is assigned to Cisco Webex to test the automatic user provisioning configuration. Additional users may be assigned later.
When assigning a user to Cisco Webex, you must select any valid application-specific role (if available) in the assignment dialog. Users with the Default Access role are excluded from provisioning.
Configuring automatic user provisioning to Cisco Webex
This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users in Cisco Webex based on user assignments in Azure AD.
To configure automatic user provisioning for Cisco Webex in Azure AD:
Sign in to the Azure portal and select Enterprise Applications, select All applications, then select Cisco Webex.
In the applications list, select Cisco Webex.
Select the Provisioning tab.
Set the Provisioning Mode to Automatic.
Under the Admin Credentials section, input the Tenant URL, and Secret Token of your Cisco Webex account.
In the Tenant URL field, enter a value in the form of
https://api.ciscospark.com/v1/scim/[OrgId]. To obtain
[OrgId], sign into your Cisco Webex Control Hub. Click on your organization name on the bottom left and copy the value from Organization ID.
To obtain the value for Secret Token, navigate to this URL. From the webex sign in page that appears, sign in with the full Cisco Webex admin account for your organization. An error page appears saying that the site can't be reached, but this is normal.
Copy the value of the generated bearer token from the URL as highlighted below. This token is valid for 365 days.
Upon populating the fields shown in Step 5, click Test Connection to ensure Azure AD can connect to Cisco Webex. If the connection fails, ensure your Cisco Webex account has Admin permissions and try again.
In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox - Send an email notification when a failure occurs.
Under the Mappings section, select Synchronize Azure Active Directory Users to Cisco Webex.
Review the user attributes that are synchronized from Azure AD to Cisco Webex in the Attribute Mapping section. The attributes selected as Matching properties are used to match the user accounts in Cisco Webex for update operations. Select the Save button to commit any changes.
To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.
To enable the Azure AD provisioning service for Cisco Webex, change the Provisioning Status to On in the Settings section.
Define the users and/or groups that you would like to provision to Cisco Webex by choosing the desired values in Scope in the Settings section.
When you are ready to provision, click Save.
This operation starts the initial synchronization of all users and/or groups defined in Scope in the Settings section. The initial sync takes longer to perform than subsequent syncs, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running. You can use the Synchronization Details section to monitor progress and follow links to provisioning activity report, which describes all actions performed by the Azure AD provisioning service on Cisco Webex.
For more information on how to read the Azure AD provisioning logs, see Reporting on automatic user account provisioning.
- Cisco Webex is currently in Cisco's Early Field Testing (EFT) phase. For more information, please contact Cisco's support team.
- For more information on Cisco Webex configuration, refer to the Cisco documentation here.
- Managing user account provisioning for Enterprise Apps
- What is application access and single sign-on with Azure Active Directory?