Tutorial: Configure Cisco Webex for automatic user provisioning

The objective of this tutorial is to demonstrate the steps to be performed in Cisco Webex and Azure Active Directory (Azure AD) to configure Azure AD to automatically provision and de-provision users to Cisco Webex.


This tutorial describes a connector built on top of the Azure AD User Provisioning Service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.

This connector is currently in Preview. For more information on the general Microsoft Azure terms of use for Preview features, see Supplemental Terms of Use for Microsoft Azure Previews.


The scenario outlined in this tutorial assumes that you already have the following prerequisites:


This integration is also available to use from Azure AD US Government Cloud environment. You can find this application in the Azure AD US Government Cloud Application Gallery and configure it in the same way as you do from public cloud.

Before configuring Cisco Webex for automatic user provisioning with Azure AD, you need to add Cisco Webex from the Azure AD application gallery to your list of managed SaaS applications.

To add Cisco Webex from the Azure AD application gallery, perform the following steps:

  1. In the Azure portal, on the left navigation panel, click Azure Active Directory icon.

    The Azure Active Directory button

  2. Navigate to Enterprise Applications and then select the All Applications option.

    The Enterprise applications blade

  3. To add new application, click New application button on the top of dialog.

    The New application button

  4. In the search box, type Cisco Webex, select Cisco Webex from result panel then click Add button to add the application.

    Cisco Webex in the results list

Assigning users to Cisco Webex

Azure Active Directory uses a concept called "assignments" to determine which users should receive access to selected apps. In the context of automatic user provisioning, only the users and/or groups that have been "assigned" to an application in Azure AD are synchronized.

Before configuring and enabling automatic user provisioning, you should decide which users in Azure AD need access to Cisco Webex. Once decided, you can assign these users to Cisco Webex by following the instructions here:

Important tips for assigning users to Cisco Webex

  • It is recommended that a single Azure AD user is assigned to Cisco Webex to test the automatic user provisioning configuration. Additional users may be assigned later.

  • When assigning a user to Cisco Webex, you must select any valid application-specific role (if available) in the assignment dialog. Users with the Default Access role are excluded from provisioning.

Configuring automatic user provisioning to Cisco Webex

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users in Cisco Webex based on user assignments in Azure AD.

To configure automatic user provisioning for Cisco Webex in Azure AD:

  1. Sign in to the Azure portal and select Enterprise Applications, select All applications, then select Cisco Webex.

    Enterprise applications blade

  2. In the applications list, select Cisco Webex.

    The Cisco Webex link in the Applications list

  3. Select the Provisioning tab.

    Screenshot of a menu in the Azure portal. Under Manage, Provisioning is highlighted.

  4. Set the Provisioning Mode to Automatic.

    Screenshot of the Provisioning mode list box, with Automatic highlighted.

  5. Under the Admin Credentials section, input the Tenant URL, and Secret Token of your Cisco Webex account.

    Screenshot of the Admin Credentials section. The Tenant U R L and Secret token boxes are highlighted but are empty.

  6. In the Tenant URL field, enter a value in the form of https://api.ciscospark.com/v1/scim/[OrgId]. To obtain [OrgId], sign into your Cisco Webex Control Hub. Click on your organization name on the bottom left and copy the value from Organization ID.

    • To obtain the value for Secret Token, navigate to this URL. From the webex sign in page that appears, sign in with the full Cisco Webex admin account for your organization. An error page appears saying that the site can't be reached, but this is normal.

      Screenshot of a webpage displaying an error message. The message says that the site cannot be reached and includes a few troubleshooting tips.

    • Copy the value of the generated bearer token from the URL as highlighted below. This token is valid for 365 days.

      Screenshot showing a long U R L. Part of the address is indecipherable but is highlighted and labeled Bearer token.

  7. Upon populating the fields shown in Step 5, click Test Connection to ensure Azure AD can connect to Cisco Webex. If the connection fails, ensure your Cisco Webex account has Admin permissions and try again.

    Tenant URL + Token

  8. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and check the checkbox - Send an email notification when a failure occurs.

    Notification Email

  9. Click Save.

  10. Under the Mappings section, select Synchronize Azure Active Directory Users to Cisco Webex.

    Screenshot of the Mappings section in the Azure portal. Under Name, Synchronize Azure Active Directory Users to CiscoSpark is highlighted.

  11. Review the user attributes that are synchronized from Azure AD to Cisco Webex in the Attribute Mapping section. The attributes selected as Matching properties are used to match the user accounts in Cisco Webex for update operations. Select the Save button to commit any changes.

    Screenshot of the Attribute Mappings section showing Azure Active Directory attributes, corresponding CiscoSpark attributes, and the matching status.

  12. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  13. To enable the Azure AD provisioning service for Cisco Webex, change the Provisioning Status to On in the Settings section.

    Provisioning Status Toggled On

  14. Define the users and/or groups that you would like to provision to Cisco Webex by choosing the desired values in Scope in the Settings section.

    Provisioning Scope

  15. When you are ready to provision, click Save.

    Saving Provisioning Configuration

This operation starts the initial synchronization of all users and/or groups defined in Scope in the Settings section. The initial sync takes longer to perform than subsequent syncs, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running. You can use the Synchronization Details section to monitor progress and follow links to provisioning activity report, which describes all actions performed by the Azure AD provisioning service on Cisco Webex.

For more information on how to read the Azure AD provisioning logs, see Reporting on automatic user account provisioning.

Connector limitations

  • Cisco Webex is currently in Cisco's Early Field Testing (EFT) phase. For more information, please contact Cisco's support team.
  • For more information on Cisco Webex configuration, refer to the Cisco documentation here.

Additional resources

Next steps