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Tutorial: Microsoft Entra single sign-on (SSO) integration with Comm100 Live Chat

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In this tutorial, you'll learn how to integrate Comm100 Live Chat with Microsoft Entra ID. When you integrate Comm100 Live Chat with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to Comm100 Live Chat.
  • Enable your users to be automatically signed-in to Comm100 Live Chat with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • Comm100 Live Chat single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

  • Comm100 Live Chat supports SP initiated SSO.

Note

Identifier of this application is a fixed string value so only one instance can be configured in one tenant.

To configure the integration of Comm100 Live Chat into Microsoft Entra ID, you need to add Comm100 Live Chat from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type Comm100 Live Chat in the search box.
  4. Select Comm100 Live Chat from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for Comm100 Live Chat

Configure and test Microsoft Entra SSO with Comm100 Live Chat using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in Comm100 Live Chat.

To configure and test Microsoft Entra SSO with Comm100 Live Chat, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure Comm100 Live Chat SSO - to configure the single sign-on settings on application side.
    1. Create Comm100 Live Chat test user - to have a counterpart of B.Simon in Comm100 Live Chat that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > Comm100 Live Chat > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section, perform the following step:

    In the Sign-on URL text box, type a URL using the following pattern: https://<SUBDOMAIN>.comm100.com/AdminManage/LoginSSO.aspx?siteId=<SITEID>

    Note

    The Sign-on URL value is not real. You will update the Sign-on URL value with the actual Sign-on URL, which is explained later in the tutorial.

  6. Comm100 Live Chat application expects the SAML assertions in a specific format, which requires you to add custom attribute mappings to your SAML token attributes configuration. The following screenshot shows the list of default attributes.

    image

  7. In addition to above, Comm100 Live Chat application expects few more attributes to be passed back in SAML response which are shown below. These attributes are also pre populated but you can review them as per your requirement.

    Name Source Attribute
    email user.mail

  8. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, find Certificate (Base64) and select Download to download the certificate and save it on your computer.

    The Certificate download link

  9. On the Set up Comm100 Live Chat section, copy the appropriate URL(s) based on your requirement.

    Copy configuration URLs

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to Comm100 Live Chat.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > Comm100 Live Chat.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you're expecting any role value in the SAML assertion, in the Select Role dialog, select the appropriate role for the user from the list and then click the Select button at the bottom of the screen.
  7. In the Add Assignment dialog, click the Assign button.

Configure Comm100 Live Chat SSO

  1. In a different web browser window, sign in to Comm100 Live Chat as a Security Administrator.

  2. On the top right side of the page, click My Account.

    Comm100 Live Chat my account.

  3. From the left side of menu, click Security and then click Agent Single Sign-On.

    Screenshot that shows the left-side account menu with "Security" and "Agent Single Sign-On" highlighted.

  4. On the Agent Single Sign-On page, perform the following steps:

    Comm100 Live Chat security.

    a. Copy the first highlighted link and paste it in Sign-on URL textbox in Basic SAML Configuration section.

    b. In the SAML SSO URL textbox, paste the value of Login URL, which you copied previously.

    c. In the Remote Logout URL textbox, paste the value of Logout URL, which you copied previously.

    d. Click Choose a File to upload the base-64 encoded certificate that you have downloaded, into the Certificate.

    e. Click Save Changes.

Create Comm100 Live Chat test user

To enable Microsoft Entra users to sign in to Comm100 Live Chat, they must be provisioned into Comm100 Live Chat. In Comm100 Live Chat, provisioning is a manual task.

To provision a user account, perform the following steps:

  1. Sign in to Comm100 Live Chat as a Security Administrator.

  2. On the top right side of the page, click My Account.

    Comm100 Live Chat my account.

  3. From the left side of menu, click Agents and then click New Agent.

    Comm100 Live Chat agent.

  4. On the New Agent page, perform the following steps:

    Comm100 Live Chat new agent.

    a. a. In Email text box, enter the email of user like B.simon@contoso.com.

    b. In First Name text box, enter the first name of user like B.

    c. In Last Name text box, enter the last name of user like simon.

    d. In the Display Name textbox, enter the display name of user like B.simon

    e. In the Password textbox, type your password.

    f. Click Save.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, this will redirect to Comm100 Live Chat Sign-on URL where you can initiate the login flow.

  • Go to Comm100 Live Chat Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the Comm100 Live Chat tile in the My Apps, this will redirect to Comm100 Live Chat Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Comm100 Live Chat you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.