Microsoft Entra SSO integration with Intradiem

In this article, you learn how to integrate Intradiem with Microsoft Entra ID. AI-Powered Productivity Solution that Integrates with Call Center and Workforce Management Software to Improve Savings, Productivity, and Engagement. When you integrate Intradiem with Microsoft Entra ID, you can:

• Control in Microsoft Entra ID who has access to Intradiem.
• Enable your users to be automatically signed-in to Intradiem with their Microsoft Entra accounts.
• Manage your accounts in one central location.

You configure and test Microsoft Entra single sign-on for Intradiem in a test environment. Intradiem supports only SP initiated single sign-on.

Prerequisites

To integrate Microsoft Entra ID with Intradiem, you need:

• A Microsoft Entra user account. If you don't already have one, you can Create an account for free.
• One of the following roles: Global Administrator, Cloud Application Administrator, Application Administrator, or owner of the service principal.
• A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
• Intradiem single sign-on (SSO) enabled subscription.

Add application and assign a test user

Before you begin the process of configuring single sign-on, you need to add the Intradiem application from the Microsoft Entra gallery. You need a test user account to assign to the application and test the single sign-on configuration.

Add Intradiem from the Microsoft Entra gallery

Add Intradiem from the Microsoft Entra application gallery to configure single sign-on with Intradiem. For more information on how to add application from the gallery, see the Quickstart: Add application from the gallery.

Create and assign Microsoft Entra test user

Follow the guidelines in the create and assign a user account article to create a test user account called B.Simon.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, and assign roles. The wizard also provides a link to the single sign-on configuration pane. Learn more about Microsoft 365 wizards..

Configure Microsoft Entra SSO

Complete the following steps to enable Microsoft Entra single sign-on.

1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

2. Browse to Identity > Applications > Enterprise applications > Intradiem > Single sign-on.

3. On the Select a single sign-on method page, select SAML.

4. On the Set up single sign-on with SAML page, select the pencil icon for Basic SAML Configuration to edit the settings.

   

5. On the Basic SAML Configuration section, perform the following steps:

   a. In the Identifier textbox, type a URL using one of the following patterns:

   Identifier
   https://<CustomerName>.intradiem.com/auth/realms/<CustomerName>
   https://<CustomerName>auth.intradiem.com/auth/realms/<CustomerName>

   b. In the Reply URL textbox, type a URL using one of the following patterns:

   Reply URL
   https://<CustomerName>auth.intradiem.com/auth/realms/<CustomerName>/broker/<CustomerName>/endpoint
   https://<CustomerName>.intradiem.com/auth/realms/<CustomerName>/broker/<CustomerName>/endpoint

   c. In the Sign on URL textbox, type a URL using one of the following patterns:

   Sign on URL
   https://<CustomerName>auth.intradiem.com
   https://<CustomerName>.intradiem.com

   Note

   These values are not real. Update these values with the actual Identifier, Reply URL and Sign on URL. Contact Intradiem support team to get these values. You can also refer to the patterns shown in the Basic SAML Configuration section.

6. On the Set up single sign-on with SAML page, in the SAML Signing Certificate section, click copy button to copy App Federation Metadata Url and save it on your computer.

   

Configure Intradiem SSO

To configure single sign-on on Intradiem side, you need to send the App Federation Metadata Url to Intradiem support team. They set this setting to have the SAML SSO connection set properly on both sides

Create Intradiem test user

In this section, you create a user called Britta Simon in Intradiem. Work with Intradiem support team to add the users in the Intradiem platform. Users must be created and activated before you use single sign-on.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

• Click on Test this application, this will redirect to Intradiem Sign-on URL where you can initiate the login flow.

• Go to Intradiem Sign-on URL directly and initiate the login flow from there.

• You can use Microsoft My Apps. When you click the Intradiem tile in the My Apps, this will redirect to Intradiem Sign-on URL. For more information, see Microsoft Entra My Apps.

Additional resources

• What is single sign-on with Microsoft Entra ID?
• Plan a single sign-on deployment.

Next steps

Once you configure Intradiem you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Cloud App Security.