Tutorial: Azure Active Directory integration with Jitbit Helpdesk

In this tutorial, you'll learn how to integrate Jitbit Helpdesk with Azure Active Directory (Azure AD). When you integrate Jitbit Helpdesk with Azure AD, you can:

  • Control in Azure AD who has access to Jitbit Helpdesk.
  • Enable your users to be automatically signed-in to Jitbit Helpdesk with their Azure AD accounts.
  • Manage your accounts in one central location - the Azure portal.

Prerequisites

To get started, you need the following items:

  • An Azure AD subscription. If you don't have a subscription, you can get a free account.
  • Jitbit Helpdesk single sign-on (SSO) enabled subscription.

Note

This integration is also available to use from Azure AD US Government Cloud environment. You can find this application in the Azure AD US Government Cloud Application Gallery and configure it in the same way as you do from public cloud.

Scenario description

In this tutorial, you configure and test Azure AD single sign-on in a test environment.

  • Jitbit Helpdesk supports SP initiated SSO.

Note

Identifier of this application is a fixed string value so only one instance can be configured in one tenant.

To configure the integration of Jitbit Helpdesk into Azure AD, you need to add Jitbit Helpdesk from the gallery to your list of managed SaaS apps.

  1. Sign in to the Azure portal using either a work or school account, or a personal Microsoft account.
  2. On the left navigation pane, select the Azure Active Directory service.
  3. Navigate to Enterprise Applications and then select All Applications.
  4. To add new application, select New application.
  5. In the Add from the gallery section, type Jitbit Helpdesk in the search box.
  6. Select Jitbit Helpdesk from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Azure AD SSO for Jitbit Helpdesk

Configure and test Azure AD SSO with Jitbit Helpdesk using a test user called B.Simon. For SSO to work, you need to establish a link relationship between an Azure AD user and the related user in Jitbit Helpdesk.

To configure and test Azure AD SSO with Jitbit Helpdesk, perform the following steps:

  1. Configure Azure AD SSO - to enable your users to use this feature.
    1. Create an Azure AD test user - to test Azure AD single sign-on with B.Simon.
    2. Assign the Azure AD test user - to enable B.Simon to use Azure AD single sign-on.
  2. Configure Jitbit Helpdesk SSO - to configure the single sign-on settings on application side.
    1. Create Jitbit Helpdesk test user - to have a counterpart of B.Simon in Jitbit Helpdesk that is linked to the Azure AD representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Azure AD SSO

Follow these steps to enable Azure AD SSO in the Azure portal.

  1. In the Azure portal, on the Jitbit Helpdesk application integration page, find the Manage section and select single sign-on.

  2. On the Select a single sign-on method page, select SAML.

  3. On the Set up single sign-on with SAML page, click the pencil icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  4. On the Basic SAML Configuration section, perform the following steps:

    a. In the Sign on URL text box, type one of the URLs using the following pattern: | | | ----------------------------------------| | https://<hostname>/helpdesk/User/Login| | https://<tenant-name>.Jitbit.com| | |

    Note

    This value is not real. Update this value with the actual Sign-On URL. Contact Jitbit Helpdesk Client support team to get this value.

    b. In the Identifier (Entity ID) text box, type the URL: https://www.jitbit.com/web-helpdesk/

  5. On the Set up Single Sign-On with SAML page, in the SAML Signing Certificate section, click Download to download the Certificate (Base64) from the given options as per your requirement and save it on your computer.

    The Certificate download link

  6. In the Set up Jitbit Helpdesk section, copy the appropriate URL(s) as per your requirement.

    Copy configuration URLs

Create an Azure AD test user

In this section, you'll create a test user in the Azure portal called B.Simon.

  1. From the left pane in the Azure portal, select Azure Active Directory, select Users, and then select All users.
  2. Select New user at the top of the screen.
  3. In the User properties, follow these steps:
    1. In the Name field, enter B.Simon.
    2. In the User name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Click Create.

Assign the Azure AD test user

In this section, you'll enable B.Simon to use Azure single sign-on by granting access to Jitbit Helpdesk.

  1. In the Azure portal, select Enterprise Applications, and then select All applications.
  2. In the applications list, select Jitbit Helpdesk.
  3. In the app's overview page, find the Manage section and select Users and groups.
  4. Select Add user, then select Users and groups in the Add Assignment dialog.
  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.
  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.
  7. In the Add Assignment dialog, click the Assign button.

Configure Jitbit Helpdesk SSO

  1. In a different web browser window, sign in to your Jitbit Helpdesk company site as an administrator.

  2. In the toolbar on the top, click Administration.

    Administration

  3. Click General settings.

    Screenshot shows the General Settings link.

  4. In the Authentication settings configuration section, perform the following steps:

    Authentication settings

    a. Select Enable SAML 2.0 single sign on, to sign in using Single Sign-On (SSO), with OneLogin.

    b. In the EndPoint URL textbox, paste the value of Login URL which you have copied from Azure portal.

    c. Open your base-64 encoded certificate in notepad, copy the content of it into your clipboard, and then paste it to the X.509 Certificate textbox

    d. Click Save changes.

Create Jitbit Helpdesk test user

In order to enable Azure AD users to sign in to Jitbit Helpdesk, they must be provisioned into Jitbit Helpdesk. In the case of Jitbit Helpdesk, provisioning is a manual task.

To provision a user account, perform the following steps:

  1. Sign in to your Jitbit Helpdesk tenant.

  2. In the menu on the top, click Administration.

    Administration

  3. Click Users, companies and permissions.

    Users, companies, and permissions

  4. Click Add user.

    Add user

  5. In the Create section, type the data of the Azure AD account you want to provision as follows:

    Create

    a. In the Username textbox, type the username of the user like BrittaSimon.

    b. In the Email textbox, type email of the user like BrittaSimon@contoso.com.

    c. In the First Name textbox, type first name of the user like Britta.

    d. In the Last Name textbox, type last name of the user like Simon.

    e. Click Create.

Note

You can use any other Jitbit Helpdesk user account creation tools or APIs provided by Jitbit Helpdesk to provision Azure AD user accounts.

Test SSO

In this section, you test your Azure AD single sign-on configuration with following options.

  • Click on Test this application in Azure portal. This will redirect to Jitbit Helpdesk Sign-on URL where you can initiate the login flow.

  • Go to Jitbit Helpdesk Sign-on URL directly and initiate the login flow from there.

  • You can use Microsoft My Apps. When you click the Jitbit Helpdesk tile in the My Apps, this will redirect to Jitbit Helpdesk Sign-on URL. For more information about the My Apps, see Introduction to the My Apps.

Next steps

Once you configure Jitbit Helpdesk you can enforce session control, which protects exfiltration and infiltration of your organization’s sensitive data in real time. Session control extends from Conditional Access. Learn how to enforce session control with Microsoft Defender for Cloud Apps.