Tutorial: Configure KPN Grip for automatic user provisioning

This tutorial describes the steps you need to do in both KPN Grip and Azure Active Directory (Azure AD) to configure automatic user provisioning. When configured, Azure AD automatically provisions and de-provisions users and groups to KPN Grip using the Azure AD Provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS apps with Azure AD.

Capabilities supported

  • Create users in KPN Grip.
  • Remove users in KPN Grip when they do not require access anymore.
  • Keep user attributes synchronized between Azure AD and KPN Grip.
  • Single sign-on to KPN Grip.


The scenario outlined in this tutorial assumes that you already have the following prerequisites:

  • An Azure AD tenant.
  • A user account in Azure AD with permission to configure provisioning. For example Application Administrator, Cloud Application administrator, Application Owner, or Global Administrator.
  • A user account in KPN Grip with Admin permissions.

Step 1. Plan your provisioning deployment

  1. Learn about how the provisioning service works.
  2. Determine who will be in scope for provisioning.
  3. Determine what data to map between Azure AD and KPN Grip.

Step 2. Configure KPN Grip to support provisioning with Azure AD

To configure KPN Grip to support provisioning with Azure AD refer KPN Grip Azure Ad Settings.

Add KPN Grip from the Azure AD application gallery to start managing provisioning to KPN Grip. If you have previously setup KPN Grip for SSO, you can use the same application. However it's recommended you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4. Define who will be in scope for provisioning

The Azure AD provisioning service allows you to scope who will be provisioned. It's based on assignment to the application and or based on attributes of the user and group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

  • Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

  • If you need additional roles, you can update the application manifest to add new roles.

Step 5. Configure automatic user provisioning to KPN Grip

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users and groups in KPN Grip based on user and group assignments in Azure AD.

To configure automatic user provisioning for KPN Grip in Azure AD:

  1. Sign in to the Azure portal. Select Enterprise Applications, then select All applications.

    Enterprise applications blade

  2. In the applications list, select KPN Grip.

    The KPN Grip link in the Applications list

  3. Select the Provisioning tab.

    Provisioning tab

  4. Set the Provisioning Mode to Automatic.

    Provisioning tab automatic

  5. Under the Admin Credentials section, input your KPN Grip Tenant URL and Secret Token. Click Test Connection to ensure Azure AD can connect to KPN Grip. If the connection fails, ensure your KPN Grip account has Admin permissions and try again.


  6. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

    Notification Email

  7. Select Save.

  8. Under the Mappings section, select Synchronize Azure Active Directory Users to KPN Grip.

  9. Review the user attributes that are synchronized from Azure AD to KPN Grip in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in KPN Grip for update operations. If you choose to change the matching target attribute, you'll need to ensure that the KPN Grip API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute Type Supported for filtering Required by KPN Grip
    userName String
    displayName String
    active Boolean
    name.givenName String
    name.familyName String
    emails[type eq "work"].value String
    emails[type eq "alternate"].value String
    phoneNumbers[type eq "work"].value String
    phoneNumbers[type eq "mobile"].value String
    addresses[type eq "work"].region String
    addresses[type eq "work"].streetAddress String
    addresses[type eq "work"].locality String
    addresses[type eq "work"].postalCode String
    addresses[type eq "work"].country String
    externalId String
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:manager String
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:employeeNumber String
  10. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  11. To enable the Azure AD provisioning service for KPN Grip, change the Provisioning Status to On in the Settings section.

    Provisioning Status Toggled On

  12. Define the users and groups that you would like to provision to KPN Grip by choosing the appropriate values in Scope in the Settings section.

    Provisioning Scope

  13. When you're ready to provision, click Save.

    Saving Provisioning Configuration

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to complete than next cycles, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running.

Step 6. Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

  • Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
  • Check the progress bar to see the status of the provisioning cycle and how close it's to completion
  • If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.

More resources

Next steps