Tutorial: Configure Zoom for automatic user provisioning

This tutorial describes the steps you need to perform in both Zoom and Azure Active Directory (Azure AD) to configure automatic user provisioning. When configured, Azure AD automatically provisions and de-provisions users and groups to Zoom using the Azure AD Provisioning service. For important details on what this service does, how it works, and frequently asked questions, see Automate user provisioning and deprovisioning to SaaS applications with Azure Active Directory.

Capabilities supported

  • Create users in Zoom
  • Remove users in Zoom when they do not require access anymore
  • Keep user attributes synchronized between Azure AD and Zoom
  • Single sign-on to Zoom (recommended)


The scenario outlined in this tutorial assumes that you already have the following prerequisites:

  • An Azure AD tenant.
  • A user account in Azure AD with permission to configure provisioning (e.g. Application Administrator, Cloud Application administrator, Application Owner, or Global Administrator).
  • A Zoom tenant.
  • A user account in Zoom with Admin permissions.

Step 1. Plan your provisioning deployment

  1. Learn about how the provisioning service works.
  2. Determine who will be in scope for provisioning.
  3. Determine what data to map between Azure AD and Zoom.

Step 2. Configure Zoom to support provisioning with Azure AD

  1. Sign in to your Zoom Admin Console. Navigate to ADMIN > Advanced > App Marketplace in the left navigation pane.

    Screenshot of Zoom Integrations.

  2. Navigate to Manage in the top-right corner of the page.

    Screenshot of the Zoom App Marketplace with the Manage option called out.

  3. Navigate to your created Azure AD app.

    Screenshot of the Created Apps section with the Azure A D app called out.


    If you don't have an Azure AD app already created, then have a JWT type Azure AD app created.

  4. Select App Credentials in the left navigation pane.

    Screenshot of the left navigation pane with the App Credentials option highlighted.

  5. Copy and save the JWT Token. This value will be entered in the Secret Token field in the Provisioning tab of your Zoom application in the Azure portal. If you need a new non-expiring token, you will need to reconfigure the expiration time which will auto generate a new token.

    Screenshot of the App Credentials page.

Add Zoom from the Azure AD application gallery to start managing provisioning to Zoom. If you have previously setup Zoom for SSO you can use the same application. However it is recommended that you create a separate app when testing out the integration initially. Learn more about adding an application from the gallery here.

Step 4. Define who will be in scope for provisioning

The Azure AD provisioning service allows you to scope who will be provisioned based on assignment to the application and or based on attributes of the user / group. If you choose to scope who will be provisioned to your app based on assignment, you can use the following steps to assign users and groups to the application. If you choose to scope who will be provisioned based solely on attributes of the user or group, you can use a scoping filter as described here.

  • Start small. Test with a small set of users and groups before rolling out to everyone. When scope for provisioning is set to assigned users and groups, you can control this by assigning one or two users or groups to the app. When scope is set to all users and groups, you can specify an attribute based scoping filter.

  • If you need additional roles, you can update the application manifest to add new roles.

Step 5. Configure automatic user provisioning to Zoom

This section guides you through the steps to configure the Azure AD provisioning service to create, update, and disable users and/or groups in TestApp based on user and/or group assignments in Azure AD.

To configure automatic user provisioning for Zoom in Azure AD:

  1. Sign in to the Azure portal. Select Enterprise Applications, then select All applications.

    Enterprise applications blade

  2. In the applications list, select Zoom.

    The Zoom link in the Applications list

  3. Select the Provisioning tab.

    Screenshot of the Manage options with the Provisioning option called out.

  4. Set the Provisioning Mode to Automatic.

    Screenshot of the Provisioning Mode dropdown list with the Automatic option called out.

  5. Under the Admin Credentials section, enter https://api.zoom.us/scim in Tenant URL. Input the JWT Token value retrieved earlier in Secret Token. Click Test Connection to ensure Azure AD can connect to Zoom. If the connection fails, ensure your Zoom account has Admin permissions and try again.

    Zoom provisioning

  6. In the Notification Email field, enter the email address of a person or group who should receive the provisioning error notifications and select the Send an email notification when a failure occurs check box.

    Notification Email

  7. Select Save.

  8. Under the Mappings section, select Synchronize Azure Active Directory Users to Zoom.

  9. Review the user attributes that are synchronized from Azure AD to Zoom in the Attribute-Mapping section. The attributes selected as Matching properties are used to match the user accounts in Zoom for update operations. If you choose to change the matching target attribute, you will need to ensure that the Zoom API supports filtering users based on that attribute. Select the Save button to commit any changes.

    Attribute Type
    userName String
    active Boolean
    name.givenName String
    name.familyName String
    emails[type eq "work"] String
    urn:ietf:params:scim:schemas:extension:enterprise:2.0:User:department String
  10. To configure scoping filters, refer to the following instructions provided in the Scoping filter tutorial.

  11. To enable the Azure AD provisioning service for Zoom, change the Provisioning Status to On in the Settings section.

    Provisioning Status Toggled On

  12. Define the users and/or groups that you would like to provision to Zoom by choosing the desired values in Scope in the Settings section.

    Provisioning Scope

  13. When you are ready to provision, click Save.

    Saving Provisioning Configuration

This operation starts the initial synchronization cycle of all users and groups defined in Scope in the Settings section. The initial cycle takes longer to perform than subsequent cycles, which occur approximately every 40 minutes as long as the Azure AD provisioning service is running.

Step 6. Monitor your deployment

Once you've configured provisioning, use the following resources to monitor your deployment:

  1. Use the provisioning logs to determine which users have been provisioned successfully or unsuccessfully
  2. Check the progress bar to see the status of the provisioning cycle and how close it is to completion
  3. If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. Learn more about quarantine states here.

Connector limitations

  • Zoom only allows a maximum of 9,999 basic users today.

Change log

  • 05/14/2020 - Support for UPDATE operations added for emails[type eq "work"] attribute.
  • 10/20/2020 - Added support for two new roles "Licensed" and "on-premises" to replace existing roles "Pro" and "Corp". Support for roles "Pro" and "Corp" will be removed in the future.

Additional resources

Next steps