Get Azure Percept hardware support from ASUS

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Important

Retirement of Azure Percept DK:

Update 22 February 2023: A firmware update for the Percept DK Vision and Audio accessory components (also known as Vision and Audio SOM) is now available here, and will enable the accessory components to continue functioning beyond the retirement date.

The Azure Percept public preview will be evolving to support new edge device platforms and developer experiences. As part of this evolution the Azure Percept DK and Audio Accessory and associated supporting Azure services for the Percept DK will be retired March 30th, 2023.

Effective March 30th, 2023, the Azure Percept DK and Audio Accessory will no longer be supported by any Azure services including Azure Percept Studio, OS updates, containers updates, view web stream, and Custom Vision integration. Microsoft will no longer provide customer success support and any associated supporting services. For more information, please visit the Retirement Notice Blog Post.

As the OEM for the Azure Percept DK, ASUS provides technical support to all customer who purchased a device and business support for customers interested in purchasing devices. This article shows you how to contact ASUS to get support.

Prerequisites

  • For the best support experience, be ready to provide the device serial number found on the back of the developer board.

Get technical support for hardware issues

If you experience issues with the hardware, which can include missing and broken components, you must contact ASUS directly to get support.

  1. Go to the official ASUS technical support website.
  2. Enter your device serial number or if you've already registered your device you can select Choose your registered product.
  3. If you don't have the serial number, you can search for the product.
    1. Under Select a Product, select Show All Products.
    2. Select AIOT & Industrial Solutions.
    3. For Product Series, select Intelligent Edge Computer.
    4. For Product Model, select Azure Percept DK or Azure Percept Audio.
    5. Select Continue.
  4. You'll be presented with a list of articles for common support issues. Select the article that best represents the issue you're experiencing.
  5. If none of the articles cover your issue, select the See support button for options on receiving direct support.

Get support for business and sales questions

If you would like to contact ASUS about purchasing dev kits, you can submit an inquiry and they'll connect you with the right people.

  1. Go to the inquiry form.
  2. Fill out the needed fields and Submit.
  3. An ASUS representative will follow up.

Next steps

If you think you need more support, you can also try these options from Microsoft.