Teams License requirements to use Azure Communication Services support for Teams users

To use Azure Communication Services support for Teams users, you need an Azure Active Directory instance with users that have a valid Teams license. Furthermore, license must be assigned to the administrators or relevant users. Also, note that MSA accounts (personal Microsoft accounts) are not supported. This article describes the service plans requirements to use Azure Communication Services support for Teams users.

Eligible products and service plans

Ensure that your Azure Active Directory users have at least one of the following eligible service plans or products:

Service Plan (friendly names) Service Plan ID Product names
TEAMS1 57ff2da0-773e-42df-b2af-ffb7a2317929 COMMON AREA PHONE
Dynamics 365 Remote Assist
Dynamics 365 Remote Assist HoloLens
Microsoft 365 A3 for Faculty
MICROSOFT 365 A3 FOR STUDENTS
Microsoft 365 A3 for students use benefit
Microsoft 365 A3 - Unattended License for students use benefit
Microsoft 365 A5 for Faculty
MICROSOFT 365 A5 FOR STUDENTS
Microsoft 365 A5 for students use benefit
Microsoft 365 A5 without Audio Conferencing for students use benefit
MICROSOFT 365 BUSINESS BASIC
MICROSOFT 365 BUSINESS BASIC
MICROSOFT 365 BUSINESS STANDARD
MICROSOFT 365 BUSINESS STANDARD - PREPAID LEGACY
MICROSOFT 365 BUSINESS PREMIUM
MICROSOFT 365 E3
Microsoft 365 E3 - Unattended License
Microsoft 365 E5
Microsoft 365 E5 Developer (without Windows and Audio Conferencing)
Microsoft 365 E5 without Audio Conferencing
Microsoft 365 F1
Microsoft 365 F3
Microsoft 365 F1
MICROSOFT TEAMS EXPLORATORY
Microsoft Teams Rooms Standard
Microsoft Teams Rooms Standard without Audio Conferencing
Microsoft Teams Trial
Office 365 A1 for faculty
Office 365 A1 Plus for faculty
Office 365 A1 for students
Office 365 A1 Plus for students
Office 365 A3 for faculty
Office 365 A3 for students
Office 365 A5 for faculty
Office 365 A5 for students
Microsoft Teams Commercial Cloud
Office 365 E1
OFFICE 365 E2
Office 365 E3
OFFICE 365 E3 DEVELOPER
OFFICE 365 E4
Office 365 E5
OFFICE 365 E5 WITHOUT AUDIO CONFERENCING
OFFICE 365 F3
Teams Rooms Premium
TEAMS_FREE 4fa4026d-ce74-4962-a151-8e96d57ea8e4 MICROSOFT TEAMS (FREE)
TEAMS_GOV 304767db-7d23-49e8-a945-4a7eb65f9f28 Common Area Phone for GCC
Microsoft 365 F3 GCC
Microsoft 365 GCC G5
MICROSOFT 365 G3 GCC
Office 365 G1 GCC
OFFICE 365 G3 GCC
Office 365 G5 GCC
TEAMS_AR_GCCHIGH 9953b155-8aef-4c56-92f3-72b0487fce41 Microsoft 365 E3_USGOV_GCCHIGH
Office 365 E3_USGOV_GCCHIGH
TEAMS_AR_DOD fd500458-c24c-478e-856c-a6067a8376cd Office 365 E3_USGOV_DOD
Microsoft 365 E3_USGOV_DOD

For more information, see Azure AD Product names and service plan identifiers.

How to find assigned service plans and products?

You can find your current service plans and licenses using licenseDetails Microsoft Graph API that returns licenses assigned to a user. Or you can find product names in the Azure portal or the Microsoft 365 admin center.

For more information on verification for eligibility, see Verification of Teams license eligibility.

Next steps

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