Add and manage users for the commercial marketplace

Article
11/10/2023

Appropriate roles: Global admin | Owner | Manager

The Account settings page in Partner Center lets you use Microsoft Entra ID to manage the users, groups, and Microsoft Entra applications that have access to your Partner Center account. Your account must have Manager-level permissions for the work account (Microsoft Entra tenant) in which you want to add or edit users. To manage users within a different work account/tenant, sign out and then sign back in as a user with Manager permissions on that work account / tenant.

After you are signed in with your work account (Microsoft Entra tenant), you can add and manage users.

Add existing users

To add users to your Partner Center account that already exist in your company's work account (Microsoft Entra tenant):

In the menu bar, select Settings (gear icon) and then the Account settings workspace.
In the left-menu, select User management.
On the Users tab, select Add user > Add existing users.
Select one or more users from the list that appears. You can use the search box to search for specific users.

Note

If you select more than one user to add to your Partner Center account, you must assign them the same role or set of custom permissions. To add multiple users with different roles/permissions, repeat these steps for each role or set of custom permissions.
When you are finished choosing users, select Add selected.
In the Roles section, specify the role(s) or customized permissions for the selected user(s).
Select Save.

Create new users

To create brand new user accounts, you must have an account with Global administrator permissions.

In the menu bar, select Settings (gear icon) > Account settings.
In the left-menu, select User management.
On the Users tab, select Add user. Then select Create new users.
Enter a first name, last name, and username for each new user.
If you want the new user to have a global administrator account in your organization's directory, check the box labeled Make this user a Global administrator in your Microsoft Entra ID, with full control over all directory resources. This will give the user full access to all administrative features in your company's Microsoft Entra ID. They'll be able to add and manage users in your organization's work account (Microsoft Entra tenant), though not in Partner Center, unless you grant the account the appropriate role/permissions.
If you checked the box to Make this user a Global administrator, you need to provide a Password recovery email for the user to recover their password if necessary.
In the Group membership section, select any groups to which you want the new user to belong.
In the Roles section, specify the role(s) or customized permissions for the user.
Select Save.

Creating a new user in Partner Center will also create an account for that user in the work account (Microsoft Entra tenant) to which you are signed in. Making changes to a user's name in Partner Center will make the same changes in your organization's work account (Microsoft Entra tenant).

Invite new users by email

To invite users that aren't currently a part of your company work account (Microsoft Entra tenant) via email, you must have an account with Global administrator permissions.

In the menu bar, select Settings (gear icon) > Account settings.
In the left-menu, select User management.
On the Users tab, select Add user. Then select Invite outside users.
Enter one or more email addresses (up to 10), separated by commas or semicolons.
In the Roles section, specify the role(s) or customized permissions for the user.
Select Save.

The users you invited get an email invitation to join your Partner Center account. A new guest-user account is created in your work account (Microsoft Entra tenant). Each user must accept their invitation before they can access your account.

If you need to resend an invitation, visit the Users page, find the invitation in the list of users, select their email address (or the text that says Invitation pending). Then, at the bottom of the page, select Resend invitation.

If your organization uses directory integration to sync the on-premises directory service with your Microsoft Entra ID, you won't be able to create new users, groups, or Microsoft Entra applications in Partner Center. You (or another admin in your on-premises directory) need to create them directly in the on-premises directory before you can see and add them in Partner Center.

Remove a user

Complete these steps to remove a user from your work account (Microsoft Entra tenant).

In the menu bar, select Settings (gear icon) > Account settings.
In the left-menu, select User management.
On the Users tab, select the radio button next to the user that you want to remove, and then select Delete on top of the Users table.
In the panel that appears, select whether you want to delete the account from Partner Center, the organization, or both.
Select Delete.

Change a user password

If one of your users needs to change their password, they can do so themselves if you provided a Password recovery email when creating the user account. You can also update a user's password by following the steps below. To change a user's password in your company work account (Microsoft Entra tenant), you must be signed in on an account with Global administrator permissions. This will change the user's password in your Microsoft Entra tenant, along with the password they use to access Partner Center.

In the menu bar, select Settings (gear icon) > Account settings.
In the left-menu, select User management.
On the Users tab, select the name of the user account that you want to edit.
Select the Password reset button at the bottom of the page.
A confirmation page will appear to show the login information for the user, including a temporary password. Be sure to print or copy this info and provide it to the user, as you won't be able to access the temporary password after you leave this page.
Select Done.