Service delivery


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.


These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review What’s new and planned for Dynamics 365 for Field Service. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy).

Enhanced multi-resource work order management

Based on investments in the October '18 release, the Field Service application now supports many multi-resource work order scenarios. For example, an incident type can specify that multiple resources are required to complete the work.

Improvements have been made to crew management and requirement group scheduling to facilitate easy multi-resource work order scheduling, management, and completion.