CFS - Integration with IoT Central

  • Article

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Note

These release notes describe functionality that may not have been released yet. To see when this functionality is planned to release, please review Summary of what’s new. Delivery timelines and projected functionality may change or may not ship (see Microsoft policy). For detailed information about our products, visit the Customer Engagement documentation.

For the first phase of integration, the focus of the integration solution will be through Microsoft Flow. This is a one-way communication from IoT Central to Connected Field Service. With IoT Central monitoring remote devices, any measurements that exceed thresholds defined in IoT Central will trigger an action to fire an alert in CFS. Field service managers can group these alerts by criteria such as customer asset and incident type.

Enhanced IoT Central integration

For the October '18 release, technicians can be equipped with and act on insight from IoT devices when on site, with a few options depending on the state of IoT Central.

  • Embed IoT Central device state and measurement visuals directly within the Field Service mobile application.
  • Store telemetry data from IoT Central in an Azure blob and enable an embedded Power BI visualizing the data.
  • Allow technicians to send commands from the Field Service mobile application back to IoT Central.