Transform inside sales using AI in the call center
Important
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Note
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The Microsoft call intelligence offering enables smarter coaching to boost sales conversion rates. By connecting call center telephony recording systems to the app, call center managers can generate conversation insights that bring value from the organization’s existing assets.
Key benefits:
- Coaching driven by aggregate call statistics on sentiments, keyword mentions, and KPIs.
- Benchmark against conversational KPIs such as talk-to-listen ratio, longest customer monologue, and participant switch ratio that signal whether reps are aligning with conversation best practices.
Dynamics 365 and non-Dynamics organizations will be able to use the Microsoft call intelligence product capability to generate call insights and increase the output of their reps.