Certification exam and renewal assessment item challenge process

Challenging a certification exam or renewal assessment item

Microsoft Certification exams and certification renewal assessments are designed to ensure that candidates who pass exams and earn and maintain our certifications have demonstrated the required proficiency level across the skill domain. Each Microsoft Certification exam and renewal assessment question is carefully reviewed by a panel of technical and job experts for technical accuracy, clarity, and relevance. If you believe that a question on a Microsoft Certification exam or renewal assessment is inaccurate, you may request an evaluation of the question via the exam item challenge process, designed to help identify and correct problematic questions. However, even if a question is flawed in some way, we cannot assume that you would have answered it correctly if it had not had that flaw, therefore most challenges do not result in a change in your exam or assessment result.

Criteria for accepting an item challenge:

  • The certification exam or renewal assessment must have been taken within the last 30 calendar days (not business days).
  • You are challenging a specific item on the exam or renewal assessment.

Item challenges will not be accepted for the following criteria:

  • Challenges to the entire exam or renewal assessment.
  • Challenges based on study materials (practice tests, study guides, training materials, etc.).
  • Challenges to the appropriateness of a question.
  • Submission is more than 30 calendar days (not business days) after the exam was taken.
  • Challenges based on technical issues experienced at a testing center or on Microsoft Learn.
  • Challenges related to being unable to finish the exam as a result of taking unscheduled breaks.
  • Challenges that are not submitted via this process.
  • Challenges to the scoring methodologies (e.g., The bar graph does not represent my actual score.).
  • Challenges to the exam or renewal assessment format (standard, sort, adaptive).
  • Challenges to beta exams; if you have additional feedback about a beta exam that you were unable to provide during the comment period, please send your feedback to mslcd@microsoft.com.

Item challenge process:

  1. Review our criteria for accepting and not accepting an item challenge.
  2. Complete and submit the item challenge form.
  3. The Microsoft Certification team will review your submission for completeness. If incomplete, you will be asked to provide more information. If complete, the Microsoft Certification team will review. A review takes approximately two weeks.
  4. Once the review is complete, you will be notified of the outcome.

Thank you for your interest in helping make Microsoft Certification exams and certification renewals as valid and relevant as possible.