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Exams
Warning
This exam will retire on July 31, 2023, at 11:59 PM Central Standard Time. Learn more.
Candidates for this exam identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.
Candidates work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Exchange Online environments.
Important
The English language version of this exam was updated on April 18, 2023. Review the study guide linked in the “Tip” box for details about the latest changes. If a localized version of this exam is available, it will be updated approximately eight weeks after this date. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of this exam are not updated on this schedule.
Passing score: 700. Learn more about exam scores.
Tip
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Related exams: none
Go to Learn ProfileLanguages: English
Retirement date: **
The English language version of this exam was updated on April 18, 2023. Review the study guide linked in the preceding “Tip” box for details about the skills measured and latest changes.
Price based on the country or region in which the exam is proctored.
There may be certifications and prerequisites related to "Exam MS-220: Troubleshooting Microsoft Exchange Online"
Microsoft Exchange Online support engineers identify, troubleshoot, and resolve issues with Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.
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** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.