Certifications

Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Certification details

Warning

This certification will retire on July 31, 2023. You will no longer be able to earn this certification after this date. Certification renewal will be available for at least six months after the retirement date. Learn more.

Candidates for this certification identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.

Candidates work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.

Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Exchange Online environments.

Important

The English language version of this certification was updated on April 18, 2023. Review the study guide linked on the Exam MS-220 page for details about the latest changes.

Take one exam

Earn the certification

EXPERT CERTIFICATION

Microsoft 365 Certified: Exchange Online Support Engineer Specialty

Skills measured

  • This list contains the skills measured on the exam required for this certification. For more detailed information, visit the exam details page and review the study guide.
  • Troubleshoot mail flow issues
  • Troubleshoot compliance and retention issues
  • Troubleshoot mail client issues
  • Troubleshoot Exchange Online configuration issues
  • Troubleshoot hybrid and migration issues

Job role: Support Engineer

Required exams: MS-220

Go to Learn Profile

Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

Certification exams

  • MS-220: Troubleshooting Microsoft Exchange Online

    Languages: en

    Retirement date: **

    The English language version of this exam was updated on April 18, 2023. Review the study guide linked in the preceding “Tip” box for details about the skills measured and latest changes.

    Price based on the country or region in which the exam is proctored.

    for Troubleshooting Microsoft Exchange Online

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.