This certification will retire on July 31, 2023. You will no longer be able to earn this certification after this date. Certification renewal will be available for at least six months after the retirement date. Learn more.
Candidates for this certification identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.
Candidates work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Exchange Online environments.
The English language version of this certification was updated on April 18, 2023. Review the study guide linked on the Exam MS-220 page for details about the latest changes.