Microsoft 365 Certified: Teams Voice Engineer Expert

Certification details


The Russian version of this exam retired on February 28, 2023. All other languages will retire on June 30, 2023.

If you’re a telecommunications professional that knows how to plan, design, configure, maintain, and troubleshoot an integrated communications solution using Microsoft Teams, this expert certification can help you move your career forward.

This certification covers Microsoft Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Microsoft Teams devices, audio/video conferencing, and voice migration.

Candidates are familiar with telecommunication technologies and have experience with Microsoft Teams, Microsoft 365, and PowerShell. Candidates collaborate with telephony providers and third-party vendors to enable advanced voice features in Microsoft Teams.

To earn the Microsoft 365 Certified: Teams Voice Engineer Expert certification, candidates must also earn the Microsoft 365 Certified: Teams Administrator Associate certification.


On July 1, 2023, this certification will be replaced with Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate, and both names will appear on transcripts. Learn more.

The English language version of this certification was updated on November 4, 2022. Review the study guide linked on the Exam MS-720 page for details about recent changes.

Complete one prerequisite

Take one exam


Microsoft Teams Voice Engineer

Earn the certification


Microsoft 365 Certified: Teams Voice Engineer Expert

Skills measured

  • This list contains the skills measured on the exam required for this certification. For more detailed information, visit the exam details page and review the study guide.
  • Plan and configure Microsoft Teams Phone
  • Optimize network performance
  • Plan and configure Direct Routing
  • Configure and manage Microsoft Teams Phone for voice users
  • Plan and configure Microsoft Teams clients and devices
  • Monitor and troubleshoot Microsoft Teams Phone

Job role: Administrator

Prerequisites: 1 certification

Required exams: MS-720

Go to Learn Profile

Two ways to prepare

Items in this collection

    Learning paths or modules are not yet available for this certification

Certification prerequisites

To become a Microsoft 365 Certified: Teams Voice Engineer Expert, you must earn the Microsoft 365 Certified: Teams Administrator Associate certification.

Certification exams

  • MS-720: Microsoft Teams Voice Engineer

    Languages: de en es fr it ja pt-br zh-cn zh-tw ko

    Retirement date: **

    This exam measures your ability to accomplish the following technical tasks: plan and configure Microsoft Teams Phone; optimize network performance; plan and configure Direct Routing; configure and manage Microsoft Teams Phone for voice users; plan and configure Microsoft Teams clients and devices; and monitor and troubleshoot Microsoft Teams Phone.

    Price based on the country or region in which the exam is proctored.

    for Microsoft Teams Voice Engineer

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.