Certifications
Renewal for Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
If you have this certification and it will expire within six months, you're eligible to renew. Show that you've kept current with the latest Microsoft Dynamics 365 Customer Service updates by passing the renewal assessment. You can also prepare to renew with the curated collection of learning modules.
Important
The English language version of this renewal assessment was updated on December 30, 2025. Localized versions take approximately three weeks after this date to become available.
Skills measured in renewal assessment:
- Work with cases in Dynamics 365 Customer Service
- Work with entitlements and service level agreements in Dynamics 365 Customer Service
- Work with Knowledge Management Solutions in Dynamics 365 Customer Service
- Help service reps be more productive in Dynamics 365 Customer Service
- Route and distribute work in Dynamics 365 Customer Service
- Connect and engage with customers with Omnichannel for Dynamics 365 Customer ServiceCreate surveys with Dynamics 365 Customer Voice
Prepare for the renewal assessment
Use this collection of learning modules to help you prepare for the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate renewal assessment.
Renewal assessment resources
About certification renewal
Understand the process and requirements to renew your certifications online.