Candidates for this exam are Microsoft Dynamics 365 Field Service functional consultants. They are responsible for implementing solutions that manage and optimize resources which complete the field service lifecycle.
These professionals implement field service processes designed in collaboration with internal and external teams. This collaboration includes configuring the default administration areas of the Field Service application, deploying the Connected Field Service (IoT) solution and the mobile app, and implementing any additional customizations needed. They are responsible for the configuration and deployment of the Field Service app in conjunction with the core customer service application.
Candidates must know how to configure resources, characteristics, incident types, inventory integration, service agreements, resource scheduling, work orders, inspections, service tasks, field service user roles, field service settings, the Connected Field Service (IoT) solution, and the Dynamics 365 Field Service mobile app. They must also know how to customize components of the Field Service app.
The English language version of this exam was updated on March 23, 2023. Review the study guide linked in the “Tip” box for details about the latest changes. If a localized version of this exam is available, it will be updated approximately eight weeks after this date. While Microsoft makes every effort to update localized versions as noted, there may be times when the localized versions of this exam are not updated on this schedule.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
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- The English language version of this exam was updated on March 23, 2023. Review the study guide linked in the preceding “Tip” box for details about the skills measured and latest changes.
- Configure field service applications (20-25%)
- Manage work orders (20-25%)
- Schedule and dispatch work orders (20-25%)
- Manage the Dynamics 365 Field Service mobile app (5-10%)
- Manage inventory and purchasing (1-5%)
- Manage Connected Field Service and customer assets (5–10%)
- Implement Microsoft Power Platform (5–10%)
- Manage customer experiences (5–10%)
Two ways to prepare
Microsoft Dynamics 365 Field Service functional consultants are responsible for implementing solutions that manage resources which complete the field service lifecycle.
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