Certifications

Microsoft 365 Certified: Teams Support Engineer Specialty

Certification details

Warning

This certification and the renewal assessment are retired. Learn more.

Candidates for this certification are support engineers who use advanced troubleshooting methods to support Microsoft Teams environments, analyze telemetry and log data, troubleshoot deployments, and tune performance. Candidates are expected to review logs and other data, infer the root cause of an issue, and provide a fix.

Candidates should have significant experience troubleshooting unified communications solutions with hands-on expertise specific to troubleshooting Microsoft Teams. In addition, candidates should have knowledge of basic networking, Azure fundamentals, telephony, PowerShell, data storage technologies, APIs, app security, authentication and authorization, security and compliance information, debugging, performance tuning, and monitoring.

Take one exam

CERTIFICATION EXAM

Troubleshooting Microsoft Teams

Earn the certification

ASSOCIATE CERTIFICATION

Microsoft 365 Certified: Teams Support Engineer Specialty

Skills measured

  • Troubleshoot Microsoft Teams voice issues
  • Troubleshoot issues with Microsoft Teams meetings and live events
  • Troubleshoot federation issues
  • Troubleshoot issues signing into Microsoft Teams
  • Troubleshoot teams and channels
  • Troubleshoot issues with files

Job role: Support Engineer

Required exams: MS-740

Go to Learn Profile

Two ways to prepare

Items in this collection

  • Learning paths or modules are not yet available for this certification

Certification exams

  • MS-740: Troubleshooting Microsoft Teams

    Languages: en zh-cn zh-tw de es fr it ja ko pt-br

    Retirement date: **

    This exam measures your ability to troubleshoot the following technical tasks: Microsoft Teams voice issues; Microsoft Teams meetings and live events; federation issues; signing into Microsoft Teams; teams and channels; and files.

    Price based on the country or region in which the exam is proctored.

    for Troubleshooting Microsoft Teams

    All objectives of the exam are covered in depth so you'll be ready for any question on the exam.

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* Pricing does not reflect any promotional offers or reduced pricing for Microsoft Certified Trainers and Microsoft Partner Network program members. Pricing is subject to change without notice. Pricing does not include applicable taxes. Please confirm exact pricing with the exam provider before registering to take an exam.

** Complete this exam before the retirement date to ensure it is applied toward your certification. After the retirement date, please refer to the related certification for exam requirements.