How Defender for Cloud Apps helps protect your Zendesk
Microsoft Defender for Cloud Apps is now part of Microsoft 365 Defender and can be accessed through its portal at: https://security.microsoft.com. Microsoft 365 Defender correlates signals from the Microsoft Defender suite across endpoints, identities, email, and SaaS apps to provide incident-level detection, investigation, and powerful response capabilities. It improves your operational efficiency with better prioritization and shorter response times which protect your organization more effectively. For more information about these changes, see Microsoft Defender for Cloud Apps in Microsoft 365 Defender.
As a customer service software solution, Zendesk holds the sensitive information to your organization. Any abuse of Zendesk by a malicious actor or any human error may expose your most critical assets and services to potential attacks.
Connecting Zendesk to Defender for Cloud Apps gives you improved insights into your Zendesk admin activities and provides threat detection for anomalous behavior.
Compromised accounts and insider threats
Insufficient security awareness
Unmanaged bring your own device (BYOD)
How Defender for Cloud Apps helps to protect your environment
Detect cloud threats, compromised accounts, and malicious insiders
Use the audit trail of activities for forensic investigations
Control Zendesk with policies
|Built-in anomaly detection policy||Activity from anonymous IP addresses
Activity from infrequent country
Activity from suspicious IP addresses
Activity performed by terminated user (requires Azure Active Directory as IdP)
Multiple failed login attempts
Unusual administrative activities
Unusual impersonated activities
|Activity policy||Built a customized policy by the Zendesk audit log|
For more information about creating policies, see Create a policy.
Automate governance controls
In addition to monitoring for potential threats, you can apply and automate the following Zendesk governance actions to remediate detected threats:
|User governance||Notify user on alert (via Azure AD)
Require user to sign in again (via Azure AD)
Suspend user (via Azure AD)
For more information about remediating threats from apps, see Governing connected apps.
Protect Zendesk in real time
Review our best practices for securing and collaborating with external users and blocking and protecting the download of sensitive data to unmanaged or risky devices.
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