How Defender for Cloud Apps helps protect your Zendesk


Microsoft Defender for Cloud Apps is now part of Microsoft 365 Defender, which correlates signals from across the Microsoft Defender suite and provides incident-level detection, investigation, and powerful response capabilities. For more information, see Microsoft Defender for Cloud Apps in Microsoft 365 Defender.

As a customer service software solution, Zendesk holds the sensitive information to your organization. Any abuse of Zendesk by a malicious actor or any human error may expose your most critical assets and services to potential attacks.

Connecting Zendesk to Defender for Cloud Apps gives you improved insights into your Zendesk admin activities and provides threat detection for anomalous behavior.

Main threats

  • Compromised accounts and insider threats

  • Data leakage

  • Insufficient security awareness

  • Unmanaged bring your own device (BYOD)

How Defender for Cloud Apps helps to protect your environment

Control Zendesk with policies

Type Name
Built-in anomaly detection policy Activity from anonymous IP addresses
Activity from infrequent country
Activity from suspicious IP addresses
Impossible travel
Activity performed by terminated user (requires Azure Active Directory as IdP)
Multiple failed login attempts
Unusual administrative activities
Unusual impersonated activities
Activity policy Built a customized policy by the Zendesk audit log

For more information about creating policies, see Create a policy.

Automate governance controls

In addition to monitoring for potential threats, you can apply and automate the following Zendesk governance actions to remediate detected threats:

Type Action
User governance Notify user on alert (via Azure AD)
Require user to sign in again (via Azure AD)
Suspend user (via Azure AD)

For more information about remediating threats from apps, see Governing connected apps.

Protect Zendesk in real time

Review our best practices for securing and collaborating with external users and blocking and protecting the download of sensitive data to unmanaged or risky devices.

Next steps