Upgrading to Microsoft Dynamics GP 2013

  • Article

It is time to start planning the upgrade to Microsoft Dynamics GP 2013!

Overview

It is time to start preparing for the upgrade to Microsoft Dynamics GP 2013. Review the information below to prepare for the upgrade to Microsoft Dynamics GP 2013.

Upgrade Paths

Upgrading from Patch Requirement for the Microsoft Dynamics GP 2013 Upgrade Notes
10.00.1779 2011 US Payroll Year End Update KB 2599501 RTM or later Version 12.00.1295 or later Release 10.0 Service Packs Release 2013 Service Packs
10.00.1779 2011 Canadian Payroll Year End Update KB 2636462 RTM or later Version 12.00.1295 or later Release 10.0 Service Packs Release 2013 Service Packs
10.00.1835 Hotfix US Payroll Round 2 Tax Update KB 2654141 RTM or later Version 12.00.1295 or later Release 10.0 Service Packs Release 2013 Service Packs
10.00.1841 Hotfix US Payroll Round 4 Tax Update KB 2682498 RTM or later Version 12.00.1295 or later Release 10.0 Service Packs Release 2013 Service Packs
10.00.1841 Hotfix Canadian Payroll Midyear Update KB 2716824 RTM or later Version 12.00.1295 or later Release 10.0 Service Packs Release 2013 Service Packs
10.00.1868 2012 US Payroll Year End Update KB 2769061 RTM or later Version 12.00.1295 or later Release 10.0 Service Packs Release 2013 Service Packs
10.00.1868 2012 Canadian Payroll Year End Update\2013 Tax Update KB 2769063 January 2013 Hotfix KB 2799678 or later Version 12.00.1343 or later Release 10.0 Service Packs Release 2013 Service Packs
11.00.1860 2011 US Payroll Year End Update KB 2599505 RTM or later Version 12.00.1295 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.1860 2011 Canadian Payroll Year End Update KB 2636464 RTM or later Version 12.00.1295 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.1914 Hotfix US Payroll Round 2 Update KB 2654242 RTM or later Version 12.00.1295 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.1935 Hotfix US Payroll Round 4 Update KB 2682502 RTM or later Version 12.00.1295 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.1935 Hotfix Canadian Payroll Midyear Update KB 2716822 RTM or later Version 12.00.1295 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2044 Service Pack 3 KB 2672761 RTM or later Version 12.00.1295 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2044 Hotfix KB 2731285 RTM or later Version 12.00.1295 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2106 2012 US Payroll Year End Update KB 2769066 RTM or later Version 12.00.1295 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2121 2012 Canadian Payroll Year End Update KB 2769064 January 2013 Hotfix KB 2799678 or later Version 12.00.1343 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2164 January 2013 Hotfix KB 2787423 January 2013 Hotfix KB 2799678 or later Version 12.00.1343 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2197 March 2013 Hotfix KB 2821395 March 2013 Hotfix KB 2821436 or later Version 12.00.1368 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2197 2013 Canadian Payroll Mid-Year Update KB 2853389 2013 Canadian Payroll Mid-Year Update KB 2853391 or later Version 12.00.1482 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2248 Service Pack 4 KB 2864525 2013 U.S Payroll Year-End Update KB 2911836 or later Version 12.00.1538 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2292 2013 U.S. Payroll Year-End Update KB 2897368 2013 U.S Payroll Year-End Update KB 2911836 or later Version 12.00.1538 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2292 2013 Canadian Payroll Year-End Update KB 2897372 2013 Canadian Payroll Year-End Update KB 2909559 or later Version 12.00.1538 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2320 March 2014 Hotfix KB 2934799 March 2014 Hotfix KB 2934808 or later Version 12.00.1570 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2351 2014 US Payroll Year End Update KB 3006900 2014 US Payroll Year End Update KB 3006930 or later Version 12.00.1801 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2351 2014 Canadian Payroll Year End Update KB 3023145 2014 Canadian Payroll Year End Update KB 3023139 or later Version 12.00.1801 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2390 January Hotfix KB 3030067 January Hotfix KB 3030071 or later Version 12.00.1826 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2390 Canadian Payroll Mid-Year KB 3066926 July Hotfix or Later KB 3066929 Version 12.00.1826 or later Release 2010 Service Packs Release 2013 Service Packs
11.00.2390 Canadian Payroll October Tax KB 3089868 October Hotfix KB 3089871 or later Version 12.00.1920 or later ​ Release 2010 Service Packs Release 2013 Service Packs

NOTES:

1. There is no direct upgrade from Microsoft Dynamics GP 9.0 to Microsoft Dynamics GP 2013. You must first upgrade from Microsoft Dynamics GP 9.0 to either Microsoft Dynamics GP 10.0 or 2010 and then upgrade to Microsoft Dynamics GP 2013.

2. Click HERE to view a complete list of version information for all Microsoft Dynamics GP 2013 Features.

System Requirements

1. Click HERE to view the System Requirements for Microsoft Dynamics GP 2013.

2. Click HERE to view the System Requirements for Microsoft Dynamics GP 2013 Web Applications.

3. Click HERE to view the System Requirements for Microsoft Dynamics GP 2013 Web Client.

NOTES

  1. The following are no longer supported with Microsoft Dynamics GP 2013:
    a. All editions of Microsoft SQL Server 2005
    b. All editions of Microsoft Windows 2003
    c. All editions of Microsoft Windows XP
    d. All editions of Microsoft Windows Vista
    e. Microsoft Office 2007
    f. Windows SharePoint Services 3.0
    g. Microsoft Office SharePoint Server 2007
    h. Office Communicator 2007
    i. Internet Explorer 7.0

Upgrade Resources

1. Click HERE to download the Microsoft Dynamics GP 2013 DVD

2. Click HERE to download the Microsoft Dynamics GP 2013 Upgrade Manual

3. Click HERE to review the Microsoft Dynamics GP 2013 Web Client Hot Topics

4. Check out the Dynamics GP Support and Services Blog for the latest news!

Upgrade Support Blogs

1. Microsoft Dynamics GP 2013 Upgrade Blog Series - March 28 - April 25

2. Service Pack 1 is now available for Microsoft Dynamics GP 2013!

3. Microsoft Dynamics GP MSP Patch Files Removing Information from Dex.ini and Registry

4. Collections Management Upgrade to Microsoft Dynamics GP 2013

5. January Hotfix now available for Microsoft Dynamics GP 2013

6. Check out the Dynamics GP Support and Services Blog for the latest news!

Critical Upgrade Notes

1. IMPORTANT: If you currently use any of the following Human Resources & Payroll Suite modules, Service Pack 1 is required for the upgrade to Microsoft Dynamics GP 2013. Install Service Pack 1 prior to launching Microsoft Dynamics GP 2013 Utilities. Click HERE to download Service Pack 1.

Product ID 1911 - HRM Solution Series
Product ID 4522 - Payroll Integration to Payable
Product ID 4933 - Certification Manager
Product ID 4955 - Employee Health and Wellness

NOTE: If Service Pack 1 is not installed prior to the upgrade, you will receive the following error launching Utilities: "Unable to get extended version information for product 4933"

2. IMPORTANT: If you are upgrading from Microsoft Dynamics GP 10.0 or Microsoft Dynamics GP 2010 and use Collections Management, Microsoft Dynamics GP 2013 Service Pack 1 is required for the upgrade to Microsoft Dynamics GP 2013 and must be installed prior to launching Microsoft Dynamics GP 2013 Utilities for the upgrade. Service Pack 1 for Collections Management is an additional MSI and must also be installed prior to launching Microsoft Dynamics GP 2013 Utilities for the upgrade. Click HERE to download the required MSI for Collections Management.

NOTE: If Service Pack 1 is not installed and the above MSI is not installed, you will receive the following error launching Utilities:
"There was a problem ascertaining product version information. Microsoft Dynamics GP Utilities will now exit. Please check the duinstall.log for more information"

The following error is in the duinstall.log:
"Product 1157 does not support upgrading from version 11.0.26."

3. Microsoft Dynamics GP 2013 Registration Keys - NEW PROCESS
Customers:
Microsoft Dynamics GP Business Ready Licensing (BRL) or Module Based Licensing (MBL) Customers, current on their service plan, must contact their Partner to request their Microsoft Dynamics GP 2013 registration keys. Registration keys will not be visible in CustomerSource until an order has been placed and completed for Microsoft Dynamics GP 2013.

Partners:
Partners can place their Customer’s order by following these instructions. Once the order is placed, the Customer will be able to see their registration keys in CustomerSource.

A. These customers can transition upgrade to Perpetual Licensing via a LMT Upgrade if their current Microsoft Dynamics GP 2010 PartnerSource Business Center (PSBC) First Registration Date is prior to October 1, 2012. The Customer will receive like functionality (per the LMT Upgrade Rules as defined in the Perpetual Upgrade Policy and their service plan end date will remain the same at no additional cost.

B. A LCT Upgrade is processed if the Customer’s current Microsoft Dynamics GP 2010 PSBC First Registration Date is on or after October 1, 2012. The Customer will receive PLP credit from their current solution to apply to the Microsoft Dynamics GP 2013 Perpetual solution.

Effective December 19, 2012, qualified Partners will be able to generate Microsoft Dynamics GP Perpetual license keys for TWO, Inc. using the demo/dev template in the License Key Configuration (LKC) tool in PSBC under Developer Tools. Partners that qualify to receive a not for resale copy of GP 2013 Perpetual for their own internal use will have their accounts and license keys updated in early January 2013.

Additional information:

  1. Microsoft Dynamics GP 2013 will not be available on the Microsoft Dynamics GP 2010 Business Ready Licensing (BRL) or Module Based Licensing (MBL).
  2. Microsoft Dynamics GP 2013 Perpetual is only available on version 2013 and forward.

Service Pack Downloads

1. Click HERE to download the latest patch for Microsoft Dynamics GP 2013. Service Pack 1 is available!

2. Click HERE to view a complete list of version information for all Microsoft Dynamics GP 2013 Features.

Upgrade Supportability

1. Microsoft Dynamics Technical Support can assist with upgrades from a supported version according to the Microsoft Product Lifecycle Policy to a supported version according to the Microsoft Product Lifecycle Policy. For example, Microsoft Dynamics GP 9.0 to Microsoft Dynamics GP 10.0 or Microsoft Dynamics GP 9.0 to Microsoft Dynamics GP 2010 or Microsoft Dynamics GP 10.0 to Microsoft Dynamics GP 2013.

  1. Microsoft Dynamics Technical Support can assist with upgrades from a non-supported version according to the Microsoft Product Lifecycle Policy to a supported version according to the Microsoft Product Lifecycle Policy. For example, Microsoft Business Solutions-Great Plains 8.0 to Microsoft Dynamics GP 10.0 or Microsoft Dynamics GP 9.0 to Microsoft Dynamics GP 2010.

  2. Microsoft Dynamics Technical Support cannot assist with upgrades to a non-supported version according to the Microsoft Product Lifecycle Policy even if the end result is a supported version. For example, Microsoft Business Solutions-Great Plains 6.0 to Microsoft Business Solutions- Great Plains 7.5 or Microsoft Business Solutions-Great Plains 7.5 to Microsoft Dynamics GP 9.0.

  3. Upgrade services through Advanced Product Support Services are not available when the end result is a non-supported version according to the Microsoft Product Lifecycle Policy. For example, Microsoft Business Solutions-Great Plains 6.0 to Microsoft Business Solutions- Great Plains 7.5 or Microsoft Business Solutions-Great Plains 7.5 to Microsoft Dynamics GP 9.0. If you have any questions regarding upgrade services, please reach out to your Microsoft Dynamics GP Partner and ask that they open up an Advisory Services Request with Microsoft for you.

  4. Upgrade services through Advanced Product Support Services are available for upgrades to a supported version according to the Microsoft Product Lifecycle Policy. For example, Microsoft Dynamics GP 9.0 to Microsoft Dynamics GP 10.0 or Microsoft Dynamics GP 9.0 to Microsoft Dynamics GP 2010 or Microsoft Business Solutions-Great Plains 6.0 to Microsoft Dynamics GP 2010. If you have any questions regarding upgrade services, please reach out to your Microsoft Dynamics GP Partner and ask that they open up an Advisory Services Request with Microsoft for you.

  5. Due to the length and potential complexity of upgrade cases, the following protocol is used to divide upgrade issues into separate technical support cases.

  6. Case 1 - Pre-Upgrade Question

  7. Case 2 - Installing Microsoft Dynamics GP and running the upgrade in Microsoft Dynamics GP Utilities on the company databases and the modified forms and reports.

  8. Case 3 - A potential issue in Microsoft Dynamics GP following the upgrade.
    NOTE: If the technical support cases were for a test upgrade and assistance is required for the live upgrade, a new case will need to be created to troubleshoot the issues for the live upgrade.

NOTE: The above breakdown of Upgrade Cases still requires us to align with our overall policy of the definition of a support incident which can be found at the following location:

What is a "Support Incident"?

Support Information

For technical support questions, contact your partner or direct your questions to the Support for Business hub: https://serviceshub.microsoft.com/supportforbusiness/create