More insights across dashboards including improved navigation and new metrics to measure customer impact
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, or analysts, automatically |  Feb 3, 2020 |
- |
Feature details
A new landing page in each workspace highlights the key insights in your organization. These landing pages distill your organization’s Customer Service Insights information and help customer service managers understand which issues are having the most impact so they can take action quickly.
In addition, we’ve improved navigation between the dashboards by updating the Customer Service Insights home page, the topic visuals across the dashboards, and the topic's details page. These updates help you move across related content to get the details you need.
Dynamics 365 Customer Service Insights provides five out-of-the-box dashboards showing key topics and support issues that customers are facing, along with more than 100 different business metrics. Although the breadth of information ensures that users can view what they need, they can also benefit from additional guidance on how to read the data and take action.
See also
Feature exploration (video)
Discover key insights from your customer service data (docs)