Integration with Power Virtual Agents


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Enabled for Public preview Early access General availability
End users by admins, makers, or analysts This feature is released. Oct 31, 2019 - This feature is released. Dec 2, 2019

Feature details

This feature enables Power Virtual Agents integration with Chat. Power Virtual Agents allows organizations to automate routine conversations, letting agents focus on high-value interactions. The key capabilities from integration of virtual agents with Chat include:

  • Routing incoming chat requests to virtual agents created with Power Virtual Agents.
  • Enabling seamless escalation of conversations from virtual agents to a human agent.
  • Providing complete context to human agents by making available the full transcript of virtual agent conversations while human agents engage with customers.

See also

Feature exploration (video)

Preview: Integrate a Power Virtual Agents bot (docs)