Overview of Dynamics 365 Customer Voice 2020 release wave 1


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Introducing Dynamics 365 Customer Voice as the next product evolution from Microsoft Forms Pro. Dynamics 365 Customer Voice is an enterprise feedback management application, powering simple-yet-robust feedback capture, an integrated customer data platform, and built-in insights tools to enable timely follow-up actions to close the loop with your customers.

Dynamics 365 Customer Voice includes ready-to-use feedback solution templates that preconfigure survey questions, workflow, and reports including a customer feedback solution template based on customer experience (CX) best practices from Forrester Research.


As of July 2020, Dynamics 365 Customer Voice is the new name of Microsoft Forms Pro.

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