Consistency in payments management across retail channels
Important
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| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Aug 3, 2020 |
Oct 2, 2020 |
Business value
Retailers want to provide the same level of customer service across all channels, while ensuring that back office employees have a consistent experience when managing retail orders. It is imperative that payment transactions related to sales orders can be viewed, modified, or processed by any of our retail order processing interfaces in a consistent way.
Feature details
This feature will enable back office management of point of sale (POS) and e-commerce order payments using the existing MCRCustPaym* tables previously only used by the call center channel. By managing our retail sales order payment data in a consistent way, we will allow for true omnichannel retail order payment management for call center users.