Lifecycle Services support experience
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Admins, makers, marketers, or analysts, automatically | - | 
Oct 5, 2020 |
Business value
This will provide a consistent support experience for all Dynamics 365 and Microsoft Power Platform users.
Feature details
When submitting a support case to Microsoft from Lifecycle Services, users will have a new, enhanced experience that's consistent with other Dynamics 365 products. The enhanced experience includes:
- A new look and design that provides better visibility of issue categories.
- An improved self-help experience that includes a context-based document search experience that provides recommended solutions and documentation for troubleshooting.
- Knowledge base suggestions with visibility to known issues and status for the impacted product versions.
See also
Manage support experiences for Finance and Operations apps (docs)
Perform support tasks (learn)