Overview of Dynamics 365 Sales 2020 release wave 2


This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.


Some of the functionality described in this release plan has not been released. Delivery timelines may change and projected functionality may not be released (see Microsoft policy). Learn more: What's new and planned

Dynamics 365 Sales is centered on the customer relationship. It provides out-of-the-box capabilities tailor-made for a variety of sales scenarios. It helps organizations understand customer needs, drives more relevant and authentic engagements, and improves selling efficiencies. With the 2020 release wave 2 of Dynamics 365 Sales, there's a continued emphasis on simplified experiences, app integrations, and a new mobile experience. We're also enhancing our forecasting capabilities.

We aim to streamline the work of sellers and deepen their engagement with customers. The challenges of sales organizations described in this section are based on enterprise research, analyst reports, and conversations with customers.

Here are the focus areas for 2020 release wave 2:

  • New Dynamics 365 Sales mobile experience: As part of our commitment to simplify CRM experiences and help sellers focus on selling, we're introducing an intuitive mobile experience to offer quick access to customer information and make it easy to keep this information current.

  • Forecasting and gamification: With forecasting in Dynamics 365 Sales, we've introduced a set of capabilities that empower organizations to natively create and manage bottom-up sales forecasts to drive accountability and predictability in their sales processes.

  • Usability enhancements: To make Dynamics 365 Sales better, we're continually introducing usability enhancements within the application that reduce friction and make features easier to use.

As always, we want to hear from our customers and partners. If you have any ideas or thoughts about Dynamics 365 Sales, please share with us at https://aka.ms/SalesIdeas.

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