Search for knowledge content in external sources
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | Early access | General availability |
|---|---|---|---|
| Users by admins, makers, or analysts | 
Oct 1, 2020 |
- | - |
Business value
Knowledge in organizations is typically spread across multiple sources like SharePoint sites, OneDrive, third-party knowledge management systems, and so on. The ability to quickly find and share knowledge from as many sources as possible helps agents be more productive and resolve issues for customers more quickly.
Feature details
The first phase of federated knowledge search for 2020 release wave 2 includes:
- Search for knowledge across Dynamics 365 environments
- Search for SharePoint files
- Search for content in Microsoft search connector