Enable customer or vendor to join one-time call
Important
This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.
| Enabled for | Public preview | General availability |
|---|---|---|
| Users by admins, makers, or analysts | 
Oct 1, 2020 |
Dec 1, 2020 |
Business value
Customers want an easy way to remotely assist B2B vendors and customers or B2C customers via a mixed-reality video call. For example, a customer might want to remotely assist a vendor field engineer to resolve an issue or remotely assist a customer to repair an asset. Previously, only vendors and customers with Dynamics 365 Remote Assist licenses in the correct tenant could use Dynamics 365 Remote Assist. Now, vendors and customers without Dynamics 365 Remote Assist licenses can join a one-time call using Dynamics 365 Remote Assist mobile. This simplifies the deployment process required for customers to provide support via a Dynamics 365 Remote Assist call.
Feature details
This feature includes the following capabilities:
- Customer support agent or field expert can create a one-time call link.
- Vendor or customer can use a one-time call link to download the Dynamics 365 Remote Assist mobile app and join the call.
- All call participants can view and create mixed-reality annotations.
See also
Vendors and customers use full Dynamics 365 Remote Assist capabilities (docs)